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en Customer Service
22
Fault Cause & Troubleshooting
The electronics have overheated and all of the cooking zones have been
switched off.
▶
Wait until the electronics have cooled down sufficiently. Then touch any sym-
bol on the hob.
+ power level and signal tone There is hot cookware near the control panel. This may cause the electronics to
overheat.
▶
Remove the cookware. The fault display goes out shortly afterwards. You can
continue to cook.
and signal tone There is hot cookware near the control panel. To protect the electronics, the
cooking zone has been switched off.
▶
Remove the cookware. Wait a few seconds. Touch any touch control. When
the fault display goes out, you can continue cooking.
/ The cooking zone has overheated and has been switched off to protect the work
surface.
▶
Wait until the electronics have cooled down sufficiently before switching the
cooking zone back on.
The cooking zone has been operating continuously for an extended period.
▶
The automatic safety switch-off function has been activated. See the section
entitled
→"Automatic safety switch-off function", Page14.
/ The operating voltage is incorrect and outside of the normal operating range.
▶
Contact your energy supplier.
The hob is not connected correctly.
▶
Disconnect the hob from the mains. Connect the hob in accordance with the
circuit diagram.
Demo mode is activated.
▶
Disconnect the hob from the mains. Wait for 30 seconds and connect the
hob. Touch any sensor in the next threeminutes. Demo mode is deactivated.
19.2 Warnings
Notes
¡ If appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
¡ If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30seconds
before reconnecting it. If this display appears again,
contact the technical after-sales service and specify
the exact fault code.
¡ If a fault occurs, the appliance does not switch to
standby mode.
20 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting
the information on troubleshooting in these instructions
or on our website. If this is not the case, contact our
after-sales service.
We will always find an appropriate solution and try to
avoid unnecessary visits being made by a Customer
Service technician.
With any warranty claims, we will make sure that your
appliance is repaired by trained after-sales technicians
using genuine spare parts, including after the manufac-
turer's warranty has expired.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
20.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate can be found:
¡ On the appliance certificate.
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