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14
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES AND SOLUTIONS
There is a strong gas
smell.
The gas connection could be leaking because of
incorrect installation or damaged piping
IMPORTANT!
Do not use any electrical equipment or operate any
electrical switches.
1 If any burners are on, turn all of them off
immediately.
2 If you know how to shut off the gas supply to your
cooktop (either at the valve or the gas bottle), do so.
3 Open a window to let the gas out.
4 Contact your local Authorized Repairer as soon as
possible.
IMPORTANT!
Do not use the cooktop until it has been repaired.
There is a slight rubbery or
metallic smell when I use the
cooktop for the first time.
This is normal for first use and is caused by
manufacturing residues burning off. The smell will
disappear with use.
There is a power failure.
Do not use your cooktop.
The Halos and auto-reignition features will not work.
There is no clicking/
sparking and the halos do
not light up.
There is a power failure. See entry ‘There is a power
failure’ above.
There is no clicking/sparking
but halo is red.
The ignitor(s) may be dirty or wet. Clean them following
the instructions in ‘Care and cleaning’.
There is clicking/
sparking, but a burner
or burners won’t light
easily or at all.
The dial has not been turned to the ‘HI’ position. Turn
the dial back to OFF and wait 1 minute to ensure any gas
has dispersed. Press and turn the dial all the way to the
HI position.
The ignitor(s) may be dirty or wet. Clean them following
the instructions in ‘Care and cleaning’.
Wait 1 minute, then try to relighting the burner again,
holding the dial for a few more seconds this time
around. If this doesn’t work and the burner still won’t
light, see the other possible causes and solutions below.
The gas supply may not be turned on at the valve or gas
bottle. Turn all the burners off, and check whether the
gas supply to the cooktop is turned on.
The gas supply to the house may not be working. You
should hear the gas when you turn a burner on.
If you use bottled gas, this may indicate you are getting
near the end of the bottle and need to replace it.
Burner parts may be clogged or wet. Make sure that
they are clean and dry. See ‘Care and cleaning’ for
instructions.
Burner parts may not have been replaced correctly.
Check the assembly and make sure the burner cap is
sitting flat. See ‘Care and cleaning’ for illustrations.
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