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11
• Squeeze and twist with both hands to make sure the excess water
is removed.
• Run water over the outside of the filter until the water runs clear.
• Squeeze and twist with both hands to make sure the excess water
is removed.
• Stand the filter on its wide, open end to dry. Leave to dry completely
for a minimum of 24 hours.
• Replace the filter into the cyclone. Swing the handle back into place.
Ensure the latch clicks to engage and is secure. Fit the cyclone and
clear bin unit onto the machine (instructions above).
FILTER B
• Lie the machine on its side.
• To remove filter B:
– turn the blue central locking dial on the outer cover of the ball
counter-clockwise until the cover is released
– lift off the cover
– turn the filter one-quarter counter-clockwise to release.
• Wash the filter with cold water only.
• Filter B should be rinsed and tapped out until the water runs clear,
then tapped out again to ensure all excess water is removed.
(Tap on the plastic rim, not the filter material.) Leave to dry completely
for a minimum of 24 hours.
• It is normal for the filter in the ball to turn gray in color.
• To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it clockwise so the white arrows align.
• When refitting the outer cover of the ball, keep turning the central
locking dial clockwise. When it starts to click it is locked.
• To watch a short online video visit:
– www.dyson.com/up13filterwash
BLOCKAGES – THERMAL CUT-OUT
• This machine is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any part becomes
blocked the machine may overheat and automatically cut-out.
• If this happens, follow the instructions below in 'Looking for
blockages'.
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do
so could result in personal injury.
• Leave to cool down for 1-2 hours before checking the filters or
for blockages.
• Clear any blockage before restarting.
• Look for blockages in the wand, airways and cleaner head.
• To release the hose from the machine, you will need to remove
the wand.
• Open the wand release cap.
• Pull the wand up and away from the handle.
• Press the red release button in the connecting collar and remove the
wand from the hose.
• Remove the clear bin and cyclone unit. Then release the hose from the
machine by pressing the red tab on the base of the hose –you can see
it from the front of the machine.
• Check for blockages in the hose.
• Beware of sharp objects when checking for blockages.
• To refit the hose, align the guides on the base of the hose with the
channels in the neck of the airway. Ensure the red tab faces the front
of the machine. Push the hose on. It will click into place. To refit the
wand follow the instructions above in the ‘OPERATION’ section.
• To remove the base plate to access an obstruction, see ‘Base plate –
disassembly/reassembly’.
• To look for blockages in the front airway between the ball and the
cleaner head you will need to remove the cleaner head: see ‘Base
plate – disassembly/reassembly’ below on how to do this.
• To look for blockages in the rear airway between the ball and the
cleaner head you will need to release the hose. Hold and slide the red
cuff out. Check thoroughly for blockages and slot back into place.
• Beware of sharp objects when checking for blockages.
• To look for blockages in the ball, open the clear plastic inlet on
the top.
• Refit all parts securely before using.
• Clearing blockages is not covered by your warranty.
BRUSH BAR – CLEARING OBSTRUCTIONS
• If your brush bar is obstructed, it may shut ‘OFF’. If this happens,
you will need to remove the blockage.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could
result in personal injury.
• Beware of sharp objects when clearing obstructions.
• If you still cannot clear the obstruction, please follow the instructions
below to remove the base plate. This gives more access to the
obstruction. Alternatively, contact a Dyson expert on the Dyson
Helpline or visit the website. Clearing brush bar obstructions is not
covered by your warranty.
BASE PLATE – DISASSEMBLY/REASSEMBLY
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could
result in personal injury.
• Lie the machine on its front.
• Detach the red ‘C’ clip which is on the connection between the
cleaner head and the machine. It is quite firm, but do not pull it off
roughly. Use a constant, firm pressure.
• Pull the cleaner head away from the machine. Use a constant,
firm pressure.
• On the cleaner head there are two dials: turn each a quarter- turn
counter- clockwise until it clicks.
• Put the cleaner head onto its back:
– lift up the top edge of the base plate, so it rotates to the
upright position
– lift out.
• Beware of sharp objects when clearing obstructions.
• To refit the base plate, hinge it closed.
• To secure the base plate:
– press the base plate close to the cleaner head
– secure the first dial by turning it a quarter-turn clockwise until it
clicks and engages
– repeat with the second dial.
• Refit the red ‘C’ clip onto the cleaner head. The flatter edge of the clip
fits against the cleaner head. It is easier to slide one lug into its slot
before the other.
• Lay the machine on its back.
• Attach the cleaner head by sliding it on to the connections on the
lower front part of the ball. Ensure the electrical plug on the cleaner
head fits into the twin - block connection on the body of the machine,
which is directly above the airway. Push firmly: the cleaner head will
click into place.
BRUSH BAR – TROUBLESHOOTING
• If the brush bar has stopped spinning, follow the instructions above
on clearing obstructions. Alternatively, contact a Dyson expert on the
Dyson Helpline or visit the website.
• To view a short online video visit:
– www.dyson.com/up13brushbarmaintenance
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE
If you have a question about your Dyson machine, call the
Dyson Helpline with your serial number and details of where and
when you bought the machine.
Most questions can be solved over the phone by one of our
Dyson Helpline staff.
If your Dyson machine needs service, call the Dyson Helpline so we
can discuss the available options. If your Dyson machine is under
warranty, and it is a covered repair, it will be repaired at no cost.
Your serial number can be found on your rating plate which is behind
the clear bin.
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive prompt and efficient service, please
register as a Dyson machine owner. There are two ways to do this:
• Online at www.dyson.com
• By telephoning the Dyson helpline on 1-866-277-4649.
This will confirm ownership of your Dyson machine in the event of an
insurance loss, and enable us to contact you if necessary.
By registering online or by phone you will:
• Protect your investment with a five year parts and labor warranty
• Receive helpful tips on using your machine.
• Be the first to hear about our latest inventions.
• Registering only takes a few minutes and all you need is your
serial number.
5 YEAR LIMITED WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR
LIMITED WARRANTY
WHAT IS COVERED
• Your Dyson machine is warranted against original defects in materials
and workmanship for a period of 5 years from the date of purchase,
when used for normal domestic purposes in accordance with the
Dyson Operating Manual. Please retain your proof of purchase. If you
do not have your proof of purchase, your warranty will start
90 days after the date of manufacture, according to Dyson’s records.
This warranty provides, at no extra cost to you, all labor and parts
necessary to ensure your machine is in proper operating condition
during the warranty period. The replacement of any part of your
machine under warranty will not extend the period of warranty.
Any parts which are returned and replaced by Dyson will become the
property of Dyson. Please call the Dyson Helpline at 1-866-277-4649
for more information.
• This limited warranty is subject to the following terms:
7/29/14 12:16 PM C67875_DC65_OPMAN_US_X407-UP13-MUFL-67875.indd_15_4c0s
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