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21
1-800-798-7398
TROUBLESHOOTING
GUIDE
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely
air-drying the filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll and Soft Roller
or trapped behind the Soft Roller.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushroll and restart with the Power slider switch.
Brushroll/Soft Roller does not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller have
stopped spinning. Immediately turn off and unplug vacuum and remove blockage before
reconnecting and turning vacuum back on.
• If Brushroll Indicator Light on the floor nozzle is green, the blockage has been successfully cleared. If
the light is still red, please contact customer service at 1-800-798-7398.
Vacuum turns off on its own.
This vacuum is equipped with a motor-protective thermostat so the vacuum will shut off if it overheats.
Should this occur, perform the following steps to restart the motor-protective thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398.
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing.
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