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Page 13
Two-Year Warranty
Andover Audio warrants Model-One products against manufacturing defects and
workmanship to the initial purchaser for a period of two (2) years from the date of
delivery to customer. Andover Audio will repair or replace the unit as necessary to restore
proper operation. This warranty covers both parts and labor for the warranty period.
The warranty excludes physical damage caused by accident or abuse outside of our
control. Or if the unit is damaged due to incorrect packing. The warranty also excludes
normal wear items such as the stylus and belt on turntable models. If you think you need
warranty service, please contact us to obtain an RMA (Return Merchandise Authorization)
by e-mailing [email protected] or calling 978.775.3670. For more information
on returns and exchanges, please visit www.andoveraudio.com/pages/returns-and-
exchanges.
resolve some issues without requiring a return.
Service
Should you encounter a problem that you are unable to solve, please contact customer
service at support@andoveraudio.com, or the dealer that sold you your unit.
If you must return your unit for any reason, it must be safely packed and shipped in its
original carton and packing material. Be sure to remove the glass top and repackage it in
its dedicated foam wrap.
Damage that is the result of improper packaging is not covered by the warranty.
Product Cleaning
Use a soft dry cloth, or compressed air. Natural wood surfaces may be
top may be cleaned with a traditional glass cleaner, but be careful not to use an
excessive amount that may damage the surrounding wood frame.
Do not use harsh or chlorine based cleaner anywhere on the product. Only clean
the exterior of the product.
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