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12en
Problem Cause Solution
Thebrewingunit
cannot be closed.
The piercing unit
and/ortheTDISC
support have not been
correctly inserted.
Press the piercing unit into its holder using
both thumbs and check the position of the
TDISCsupport.
TheTDISChas
not been correctly
inserted.
ReplacethedamagedTDISCwithanewone.
PlacetheTDISCwiththeprintedsidefacing
downwardssothatthetabisrestinginthe
intended slot.
Thebrewingunitisnot
closed properly.
Cleanthebrewingunitwithasoft,dampcloth,
paying particular attention to the lid area.
Presstheliddownuntilitaudiblyclicksinto
place.
Thebrewingunit
cannot be opened.
Thebrewingunitis
still locked.
Onlyopenthebrewingunitwhenthestatus
display Y has stopped flashing and remains lit
continuously.
Unplugthemainsplug.Ifthebrewingunitstays
locked, contact the TASSIMO careline.
FillwatertankR
lightsup.
There is not enough
waterinthewater
tank.
Fillthetankwithcold,freshwaterasfarasthe
maxmark.Reinsertthewatertank.
FillwatertankR lights
up even though there
isenoughwaterinthe
watertank.
Thefloatinthewater
tank is stuck.
Cleanthewatertankandfreethefloat.
Thewatertankisnot
inserted correctly.
Checkthatthewatertankiscorrectlyinserted.
FillwatertankR
and Descale Q
are flashing simulta-
neously and it is not
possible to prepare
drinks.
There is a fault on the
machine.
Unplug the mains plug. Please contact the
TASSIMO careline.
Descale Q lights up
or starts flashing.
The appliance needs
to be descaled.
Descale the appliance. Please refer here to the
section Descaling.
Descale Q lights up
or starts flashing even
though decalcified
waterhasbeenused.
Evendecalcifiedwater
containslowamounts
of calcium carbonate.
Descale the appliance. Please refer here to the
section Descaling.
Thequalityof
the crema has
deteriorated.
The beverage outlet is
sticky or dirty.
Cleanthebeverageoutlet.Pleasereferhereto
the section Cleaning.
CleanthebrewingunitwiththeorangeService
TDISC.Pleasereferheretothesection
Cleaning.
Build-up of limescale
in the appliance.
Descale the appliance. Please refer here to the
section Descaling.
Troubleshooting
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