WARNING: To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INFORMATION before operating this appliance.
Throughout this manual, features and appearance may vary from your model.
Controls





Step 1

Step 2

in your energy efficient washerStep 3

Step 4

A. Start/Pause
B. Cycle Status Lights
C. Load Size/Water Level (on some models)
detergent to the bottom of the basket and fabric softener to the dispenser (on some models) prior to loading clothes.
Precise Fill/Auto (on some models)
NOTE: This is a high-efficiency washing machine. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal.
D. Wash Cycles-Cycle Selector Knob - For models GTW540, GTW525, GTW500, GTW490, GTW485, GTW480, GTW465, GTW460, GTW340, GTW335, GTW330, GTW220 & HTW240 only.

Wash Cycles-Cycle Selector Knob - Continued - For models GTW540, GTW525, GTW500, GTW490, GTW485, GTW480, GTW465, GTW460, GTW340, GTW335, GTW330, GTW220 & HTW240 only.

*Sanitize with Oxi: The Sanitize With Oxi cycle, when using an Oxi additive along with your detergent, is designed to remove 99.9% of bacteria found in home laundry. Measure the detergent and the Oxi products carefully. Using the amounts appropriate for a large heavily soiled load in a top load washer, follow the detergent and the Oxi product label instructions. For the Sanitize With Oxi cycle only, add the clothes first and then place the detergent and Oxi product directly on top of the load. The washer hot water supply connection must provide a minimum of 120°F to ensure the effectiveness of this cycle.
NOTE: The Sanitize with Oxi cycle will use the HOT water and Extra Heavy soil setting regardless of the actual settings on the Temperature and Soil Level knobs. The lid will be locked during the wash cycle. Pause can be pressed to unlock the lid. The Stain PreTreat option is not available.
Wash Cycles-Cycle Selector Knob - Continued - For models GTW540, GTW525, GTW500, GTW490, GTW485, GTW480, GTW465, GTW460, GTW340, GTW335, GTW330, GTW220 & HTW240 only.
Wash Cycles-Cycle Selector Knob - For model HTW200 only.

NOTE: Water temperature selections are embedded within the wash cycles. For the Colors Cycle Normal, there are multiple temperature selections available. For other cycles, such as Whites, there is only one temperature available but there are multiple soil levels embedded. Select the cycle, temperature and soil level that best matches items being washed.
E. Settings Select settings for agitation (Soil) and water temperature (Temp). NOTE: Longer Spin times typically reduce dryer time/energy usage (i.e. reduces total energy when using both a washer and a dryer).
F. Cycle Options (on some models)
Stain PreTreat
To use Stain PreTreat:


Recommended temperatures are optimal for stain removal performance; adjust temperature selection to suit load being washed.
Ensure stain is completely removed after wash cycle and before placing in dryer; very tough stains may require a second treatment.
Cycle Options - Continued
Consumer Help Indicator: Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful lights you may notice flashing on the display.
Automatic Load Sensing
Liquid Fabric Softener Dispenser (on some models)
To use, follow these steps:
1 Make sure dispenser is securely attached to agitator.

2 Use only liquid diluted fabric softener. Pour into dispenser, using amount recommended on package

Never pour fabric softener directly on clothes. It may stain them.
3 Add water to dispenser until it reaches the maximum fill line. Do not pour anything into the agitator if the agitator cap or dispenser is removed.

4 Select Deep Rinse/Extra Rinse option.

NOTE: Fabric softener may not dispense properly if the Deep Rinse/Extra Rinse option is not selected.
Liquid Bleach

Pretreatment
Always follow fabric manufacturer’s care label when laundering.
Proper Use of Detergent
in your energy efficient washer. HE detergents are formulated to work with low water wash and rinse systems. HE detergents reduce the oversudsing problems commonly associated with regular detergents.Sorting Wash Loads
Loading the Washer
Load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. To add items after washer has started, press Start/Pause if the lid is locked; wait until the Lid Lock indicator on the display is no longer illuminated before attempting to open the lid. Lift the lid and submerge additional items around the outside of the basket. Close the lid and press Start to resume. Adjust load size selection and/or use Deep Fill option if necessary.

WiFi Connect (For customers in the United States only - on some models)
Electrical Shock Hazard: Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – DO NOT contact the following parts while the appliance is energized: Drive Motor, Lid Lock, Water Valves, Drain Pump and Recirculation Pump.

Water Supply Hoses
Moving and Storage
Long Vacations
.. Before you call for service
| Problem | Possible Causes | What To Do |
| Short spray and delay after pushing the Start button | Lid was opened and closed between cycle selection and start | This is normal. See START-UP SEQUENCE in the Safety Instructions section. |
| Water level seems low | This is normal | Water may not cover the top level of the clothes. This is normal for this high efficiency washer. |
| Low water flow | Water valve screens are stopped up | Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections. |
| Water siphoning out of washer | Drain standpipe is too low or hose too far into standpipe | The drain hose must exceed 30” height at some point between the washer back and the drain pipe. Use anti-siphon clip. See the Installation Instructions. |
| Too many suds |
Soft water Too much detergent Type of detergent |
Try less detergent Measure your detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load Switch to High Efficiency detergent such as |
| Water leaks |
Type of detergent Using too much detergent in washer Fill hoses or drain hose is improperly connected Household drain clogged Drain hose rubs on wall Constant water pressure to fill hoses at water source |
Switch to High Efficiency detergent such as Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load. Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility Check household plumbing. You may need to call a plumber Make sure drain hose does not make contact with the wall. May cause excessive wear on the hose Tighten hoses at the faucets. Check condition of the fill hoses; they should be replaced every 5 years. |
| Water temperature seems incorrect |
Cooler water temperatures provide improved energy efficiency Water supply is turned off or improperly connected Water valve screens are stopped up Cool/Cold Water when selecting Hot House water heater is not set properly |
New laundry detergents have been formulated to work with cooler water temperatures without affecting wash performance. Turn both hot and cold faucets fully on and make sure hoses are connected to correct faucets. NOTE: Water valves are marked “H” and “C”. Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections This is normal. The washer senses water temperature (on some models)and optimizes for best results. Cold water is added periodically when hot is selected. Make sure house water heater is delivering water at 120°F–140°F (48°C–60°C). |
| Water pumped out before cycle is complete | Water was left in unit for 24 hours with lid closed or 15 minutes with lid open | Previous cycle has been cancelled. Close lid, select new cycle, and start machine. |
| Water won’t drain | Drain hose is kinked or improperly connected | Straighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 8 ft (2.44 m) above floor. |
| Washer spins and pauses at the beginning of cycles | This is normal | The washer is sensing the load. |
| Washer pauses during wash cycle |
The Soak Option was chosen This is normal |
This is normal. The washer alternates between agitate and soak during these cycles to get your clothes cleaner with less wear. Many cycles incorporate as series of soaks within the agitation period to get your clothes clean with less wear |
| Laundry additives dispensing too soon (Dispensers on some models) | Overfilling of dispensers | Do not overfill or add water to dispenser. Select Deep Rinse/Extra Rinse option when using fabric softener. |
| Washer pauses during spin cycle | This is normal | The washer may pause during the spin cycle to remove soapy water more efficiently. |
| Washer won’t operate |
Washer is unplugged Water supply is turned off Lid is open—safety feature prevents agitation and spinning when lid is up Circuit breaker/fuse is tripped/blown Electronics need to be reset Start was not pressed |
Make sure cord is plugged securely into a working outlet. Turn both hot and cold faucets fully on. Close lid and press Start. Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have a separate outlet. Unplug washer, wait 2 minutes, plug back in and press Start. Press Start. |
| Detergent packets not dissolving | Laundry detergent packet placed in dispenser | Laundry detergent packets should not be used in the dispensers. They should only be added directly to the wash basket following the manufacturer’s directions. |
| Unexplained time and/or settings changes | Changing options (on some models) | This is normal. Several options will change other options to maximize washer performance. |
| Basket seems loose | Basket moves or rotates freely | Washer basket does not have a traditional brake. Washer basket will move freely. This is normal. |
| Agitator seems loose (on some models) | Agitator top moves/has side-to-side movement | Agitator top is designed to be flexible to allow for care of large bulky items such as comforters; this is normal. |
| Colored spots |
Incorrect use of fabric softener Dye transfer |
Check fabric softener package for instructions and follow directions for using dispenser. Make sure you have selected the Deep Rinse/Extra Rinse option. (on some models) Pretreat stain and rewash using Speed Wash cycle before drying. (on some models) Sort whites or lightly colored items from dark colors. |
| Grayed or yellowed clothes |
Detergent amount Hard water Water is not hot enough Washer is overloaded Dye transfer |
Be sure to follow detergent manufacturer’s directions Use a water conditioner or install a water softener Make sure water heater is delivering water at 120°F–140°F (48°C–60°C). Loosely load clothes no higher than the top row of holes in the washer basket. For best results, load items around the outside of the basket. Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated. |
| Lint or residue on clothes |
Clothes are air or line dried Incorrect sorting Washing too long Detergent not dissolving Overloading Incorrect use of fabric softener |
If you do not dry your clothes with a clothes dryer, your clothes may retain more lint. Separate lint producers from lint collectors Wash small loads for a shorter time using Light Soil setting. Rewash; next time: Try a liquid detergent Use warmer water temperature Loosely load clothes in the washer basket. For best results, load items around the outside of the basket. Check fabric softener package for instructions and follow directions for using dispenser. Make sure you have selected the Deep Rinse/Extra Rinse option. (on some models) |
| Clothes too wet |
ncorrect cycle selected Wash load out of balance |
Make sure the cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water. Redistribute load in washer and run through Drain & Spin cycle |
| Blinking Spin light or Spin light on at end of cycle | Out of balance condition has been detected | Allow cycle to continue and finish. If load is wet at the end of the cycle, even out load and run a Drain & Spin cycle. |
| Pilling | Result of normal wear on poly-cotton blends and fuzzy fabrics | While this is not caused by the washer, you can slow the pilling process by washing garments inside out. |
| Snags, holes, tears, rips or excessive wear |
Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets Undiluted chlorine bleach Chemicals like hair bleach or dye, permanent wave solution |
Fasten snaps, hooks, buttons and zippers. Remove loose items like pins, objects in pockets and sharp buttons. Turn knits (which snag easily) inside out. Check bleach package instructions for proper amount. Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach. Rinse items that may have chemicals on them before washing. Use Speed Wash cycle with Extra Rinse option. (on some models) |
| Wrinkling |
Incorrect wash and dry cycles Improper sorting Overloading Repeated washing in water that is too hot |
Match Cycle selection to the type of fabric you are washing (especially for easy care loads) Avoid mixing heavy items (like jeans) with light items (like blouses). Try a fabric softener Loosely load clothes in the washer basket Wash in warm or cold water. |
| “Clicking” | Shifter mechanism is engaging or disengaging | The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the wash. |
| Back and forth “swoosh” | Electric motor reversing direction | This sound is the motor rotating back and forth to clean your laundry. |
| “Clicking” behind Control during fill | Automatic Temperature Control Valve | Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature. |
| Water flow changes during fill | Automatic Temperature Control Valve | Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature. |
| Motor sounds during spin | Motor ramping up/down during spin cycle | The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops. |
| “Humming” |
Water drain pump Drive motor |
The drain pump will make a humming sound when pumping out water after agitation stops and continue until spin is complete. The drive motor will make a “humming” sound during the wash and spin phases of the cycle |
| “Gurgling” | Water drain pump | When the pump starts drawing in air, It starts to gurgle. The washer should then begin spinning and the sound will continue until it is done spinning. |
| Water “swishing” | Washing process | Water swishing while the unit is agitating is normal, especially with smaller loads. |
| Washer rocking/ moving | Washer leveling legs uneven | To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. |
| “Squeaking” sound | Washer not level and rubbing on cabinet | To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. |
Reference file: GE GTW540ASPWS 4.6 cu. ft. Capacity Washer with Stainless Steel Basket
Additionally, the document applies to other GE - General Electric models: GTW540, GTW525, GTW500, GTW490, GTW485, GTW480, GTW465, GTW460, GTW340, GTW335, GTW330, GTW220, HTW240, HTW200