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10
Warranty
Getting Help
Before you request service:
• Review the Troubleshooting section.
• Use the helpful tips found in the Problem Solution Guide.
• Become familiar with the Warranty terms and conditions of
your product, below.
• If none of these tips or suggestions resolves your problem,
call our Customer Service center at one of the numbers
shown.
Dacor’s Customer Assurance center is available
5:00
a.
m
. - 5:00 p.
m
. Pacific Time.
For warranty repairs or questions:
Phone: 833-35-ELITE (833-353-5483) USA, Canada
Contact us through our website:
www.dacor.com/customer-care/contact-us
What Is Covered
CERTIFICATE OF WARRANTIES
DACOR REFRIGERATORS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT
OF COLUMBIA, AND CANADA:
FULL ONE YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the
first use purchaser, starting from the date of original retail
purchase or closing date for new construction, whichever period
is longer. Warranty is valid on products purchased brand new
from a Dacor Authorized Dealer or other seller authorized by
Dacor.
If your Dacor product fails to function within one year of
the original date of purchase due to a defect in material or
workmanship, Dacor will remedy it without charge to you.
Except as noted above, consumable parts such as filters are
not covered and are the responsibility of the purchaser.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service
company during regular business hours. Please note service
providers are independent entities and are not agents of Dacor.
Dealer display and model home display products with a
production date greater than 5 years, products sold “As Is,”
and products installed for non-residential use, which include
but not limited to religious organizations, fire stations, bed and
breakfast, and spas carry a one year parts warranty only. All
delivery, installation, labor costs and other service fees are the
responsibility of the purchaser.
The owner must provide proof of purchase or closing statement
for new construction upon request. All Dacor products must be
accessible for service. All cosmetic damage (such as scratches
on stainless steel, paint/porcelain blemishes, etc.) to the product
or included accessories must be reported to Dacor within
60 days of the original purchase date to qualify for warranty
coverage.
Warranty will be null and void on product that has altered,
defaced, or missing serial numbers and tags.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT
OF COLUMBIA, AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your Dacor product fails to function within one year of
the original date of purchase due to a defect in material or
workmanship, Dacor will furnish a new part, F.O.B. factory to
replace the defective part.
All delivery, installation, labor costs and other service fees are
the responsibility of the purchaser.
What Is Not Covered
• Slight color variations may be noticed because of differences
in painted parts, kitchen lighting, product placement and other
factors; this warranty does not apply to color variation.
• Service calls to educate the customer on proper use and care
of the product.
• Service fees for travel to islands and remote areas, which
include but are not limited to, ferries, toll roads or other travel
expenses.
• Consequential or incidental damage, including but not limited
to food or medicine loss, time away from work or restaurant
meals.
• Failure of the product when used for commercial, business,
rental or any application other than for residential consumer
use.
• Failure of the product caused by improper product installation.
• Replacement of house fuses, fuse boxes or resetting of circuit
breakers.
• Damage to the product caused by accident, fire, flood, power
interruption, power surges or other acts of God.
• Liability or responsibility for damage to surrounding property
including cabinetry, floors, ceilings and other structures or
objects around the product.
• Breakage, discoloration or damage to glass, metal surfaces,
plastic components, trim, paint or other cosmetic finish
caused by improper usage, care, abuse or neglect.
Out of Warranty
Should you experience a service issue beyond the standard
warranty period, please contact us. Dacor reviews each issue
and customer concern to provide the best possible solution
based on the circumstances.
THE REMEDIES PROVIDED FOR IN THE ABOVE EXPRESS
WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES.
THEREFORE, NO OTHER EXPRESS WARRANTIES ARE
MADE, AND OUTSIDE THE FIFTY STATES OF THE UNITED
STATES, THE DISTRICT OF COLUMBIA AND CANADA, ALL
IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED
TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR USE OR PURPOSE, ARE
LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF
ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR BE
LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL
DAMAGES. NO WARRANTIES, EXPRESS OR IMPLIED, ARE
MADE TO ANY BUYER FOR RESALE.
Some states do not allow limitations on how long an implied
warranty lasts, or do not allow the exclusion or limitation of
inconsequential damages, so the above limitations or exclusions
may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights that vary from state to
state.
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