User Manual Hisense 55Q7G Q7G Series 55" 4K ULED Android TV (2020)

Documents for Hisense 55Q7G

The following documents are available:
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55Q7G photo
USER MANUAL
Before using the TV, please read this manual
thoroughly and retain it for future reference.
ENGLISH
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Specifications

Hisense 55Q7G Questions and Answers


#1 What is your warranty on televisions?

Our warranty on our televisions is one-year parts and labour. If your unit is under 45” screen size, it is a carry-in warranty – and you’ll be required to take your unit into the nearest authorized service centre (we will provide this information to you when you reach out to our customer care team). If your TV is larger than 45” screen size, your unit will be serviced in-home. Please note, our warranty does not cover physical damage.

*Always open your new TV within 24 hours of purchasing it, even if it is a gift for someone.*
If you receive a TV with a damaged screen out of the box, please reach out to the retailer where it was purchased immediately. You may be asked to provide images. If a unit is damaged in shipping or while stored in a retailer’s warehouse, they are responsible for assisting you. Please note, screens cannot be repaired. If you wait too long after purchasing it, your warranty is void because it does not cover physical damage.

#2 The colour looks weird on my TV. Is it broken?

If the television has just been removed from the box and plugged in, you may need to spend some time adjusting the settings. The factory colour settings of the televisions are not set up for any viewing conditions specifically - rather just to do a test and make sure the units work. You can change picture mode through the menu as well as adjust brightness, contrast, etc. through the advanced settings.

#3 Why are there black bars on the top and bottom or on both sides of the picture?

Occasionally, black bars appear on the screen when a movie is playing because the aspect ratio of the movie doesn’t match the TV picture aspect ratio setting. To change the picture size on your TV, go into the Settings menu and change the Aspect Ratio.
Note: Cinemascope movies filmed in an anamorphic aspect ratio will display black bars on the tops and bottoms of all widescreen TVs.

#4 Can I use a universal remote with my TV?

Yes. If you prefer to use your cable set-top box or satellite receiver as a universal remote, please refer to the manual that your cable or satellite service provided. It will include instructions on how to program their remote to work with your television. Please note, in some cases, you may need to use both remotes to control the TV.

#5 Can I remove apps from my TV?

You can only remove (uninstall) apps that you downloaded to the TV. Factory-installed apps (such as Netflix, etc.) cannot be uninstalled. However, you can remove the TV from accounts for factory-installed apps. If you do, remember to contact the app service provider to let them know billing should be stopped.

See other models: 65Q7G 55Q9G 65Q9G 50U68G 55U68G