User Manual Cafe CVE28DM5NS5 - 27.8 Cu. Ft. Platinum Glass Smart 4-Door French Door Refrigerator

• User Manual - (English, French, Spanish)

• Specification Sheet - (English)

Table of contents

• Features
• Controls
• Dispenser
• XWFE Water Filter
• Refrigerator Storage Options
• Automatic Icemaker
• Care and Cleaning
• Troubleshooting Tips

User manual Refrigerator

Features

Model CVE

1. Space-saving ice maker

Ice maker and bin are located on the door creating more usable storage space.

2. Showcase LED lighting

LED lighting is positioned throughout the interior to spotlight areas in the refrigerator. LEDs are located under the fresh food door to light the convertible drawer, and LEDs are under the convertible drawer to light the freezer drawer.

3. QuickSpace™ shelf

Functions as a normal full-sized shelf when needed and easily slides back to store tall items below.

4. Spillproof shelves

Designed to capture your spills for easier clean up.

5. Removable door bin

Can be removed for those with a wall limiting the door opening

6. HCS (Humidity Control System)

Sealed HCS bin prolongs produce preservation by maintaining humidity in the bin.

7. Vented Bin

Vented bin for storing fruits and vegetables.

8. Water filter

Filters water and ice.

9. Convertible drawer

Select the best temperature to store your food.

Model CQE

1. Space-saving ice maker

Ice maker and bin are located on the door creating more usable storage space.

2. Showcase LED lighting

LED lighting is positioned throughout the interior to spotlight areas in the refrigerator.

3. QuickSpace™ shelf

Functions as a normal full-sized shelf when needed and easily slides back to store tall items below.

4. Spillproof shelves

Designed to capture your spills for easier clean up.

5. Removable door bin

Can be removed for those with a wall limiting the door opening.

6. HCS (Humidity Control System)

Sealed HCS bin prolongs produce preservation by maintaining humidity in the bin.

7. Vented Bin

Vented bin for storing fruits and vegetables.

8. Water filter

Filters water and ice.

9. Freezer

Compartment for storing your frozen food. The middle and bottom door bins tilt-out for easy access.

10. Convertible Zone

Compartment that can store frozen food, fresh food, or wine.

Door ice bin

1. Open left refrigerator door.
2. Pull down latch to release bin door.
3. Using handhold lift ice bucket up and out to clear locators in bottom of bin.
4. To replace the ice bucket, set it on the guide brackets and push until the ice bucket seats properly.
5. If bucket cannot be replaced, rotate the Ice Bucket Fork 1/4 turn clockwise.

Ice/water filter

Certified to reduce chlorine-resistant cysts, lead, select pharmaceuticals, and more. For easy filter replacement instructions see page 10.

Freezer door bin

Middle and bottom bins on the freezer for can be tilted out for easy access.

Controls

All Models

We are continuously updating our software. Please reference the full owner's manual online for the latest functionality at cafeappliances.com. In Canada, visit cafeappliances.ca.

The recommended temperature settings, preset from the factory, are 37°F (3°C) for the refrigerator and 0°F (-18°C) for the freezer.

NOTE: The refrigerator is shipped with protective film covering the temperature controls.

If this film was not removed during installation, remove it now.

The temperature controls are preset in the factory at 37°F (3°C) for the refrigerator compartment and 0°F ( 18°C) for the freezer compartment. Allow 24 hours for the temperature to stabilize to the preset recommended settings.

To Change the Refrigerator Temperature:

Press the Settings button () until “Fridge” is. highlighted. Press the Up or Down arrow buttons to increase or decrease temperature settings.

To Change the Freezer Temperature:

Press the Settings button () until “Freezer” is highlighted. Press the Up or Down arrow buttons to increase or decrease temperature settings.

The cooling system can be turned off by pressing the Settings button () until either “Fridge” or "Freezer" is highlighted. Press and hold both the Up and Down arrow buttons for 3 seconds. *--” will be displayed when the system is off. Turning the cooling system off stops. the cooling to the refrigerator. but it does not shut off the electrical power. The cooling system can be turned on by returning to the “Fridge” or "Freezer" setting and pressing the On button.

Control Settings

Settings () - Press the Settings symbol () to scroll through the refrigerator functions.

• Control Lock - Press ON to lock out ice and water dispenser and all feature and temperature buttons. Press and hold OFF for 3 seconds to deactivate.
• Fridge - Press Up or Down button to increase or decrease temperature from 34°F (1°C) to 42°F (6°C).
• Freezer - Press Up or Down button to increase or decrease temperature from -6°F (-21°C) to 5°F (-15°C).
• Door Alarm - Sounds an alert when the freezer or refrigerator doors have been left open. Snooze the alert by pressing any key. Press On or Off to activate or deactivate Door Alarm while an alert is not active.
• Icemaker - Press On or Off to start/stop Icemaker.
• WiFi - Press On to start the WiFi connection process per the instructions on Page 13. Press Off to disable WiFi. Note that restarting WiFi requires repeating the WiFi connection process.

Water () - Press to select Ice or Water to dispense. when the paddle is pressed.

AutoFill - Press to initiate automatic sensing to fill from dispenser.

Ice () - Press to select crushed or cubed ice when the paddle is pressed.

Light () - Press to illuminate dispenser. Chime will accompany each press.

Fahrenheit / Celsius:

Temperature display can be switched between

Fahrenheit and Celsius. Press Settings button () to navigate to “Fridge” or “Freezer’. then press and hold the Ice button and Light button for three seconds.

Volume Control:

Alert volume can be adjusted from High to Low and Off. Press Settings button () to navigate to “Icemaker’. then press and hold the Tce button and Light button for three seconds.

Sabbath Mode:

Simultaneously hold the Settings (). Water. and Light buttons for three seconds to enter and exit Sabbath mode. Display will show “SA” and mode will automatically exit after 3 days.

Dispenser

Important Facts About Your Dispenser

• Do not add ice from trays or bags to the door icemaker bucket. It may not crush or dispense.
• Avoid overfilling glass with ice and use of narrow glasses. Backed-up ice can jam the chute or cause the door in the chute to freeze shut. If ice is blocking the chute remove the ice bucket, poke it through with a wooden spoon.
• Beverages and foods should not be quick-chilled in the door icemaker bin. Cans, bottles or food packages in the storage drawer may cause the icemaker or auger to jam.
• To keep dispensed ice from missing the glass, put the glass close to, but not touching, the dispenser opening.
• Some crushed ice may be dispensed even though you selected CUBED. This happens occasionally when a few cubes accidentally get directed to the crusher.
• After crushed ice is dispensed, some water may drip from the chute.
• Sometimes a small mound of snow will form on the door in the ice chute. This condition is normal and usually occurs when you have dispensed crushed ice repeatedly. The snow will eventually evaporate.

AutoFill

To Use HANDS FREE AutoFill:

• Center container on Recess Dispenser Tray as far back as possible without activating paddle and remove hand from container
• Press AutoFill.

To Stop AutoFill

• Press ANY key, including AutoFill, to stop.

Important Facts about AutoFill

• For optimum results. use a uniform container between 4-8" (10-20 om) tall and 2-6” (5-15 om) wide
• Fill level and functionality may vary on containers taller than 8" (20 cm) or wider than 6” (15 cm)
• Container volumes may vary. If ERROR” message is given. try a different container
• AutoFill will time out
• Handles. straws. and gamishes on the rim of the container my cause overfiling or variation in fil may occur depending on the location of the container. water flow rate. container shape. and ice cubes.
• Keep sensors clean with a clean damp cloth. and do not spray liquid or cleaners directly on sensors
• AutoFill works best with household water pressure of 60 to 100 psi (414 to 689 kPa)
• Ice in container may affect fill volume. If issues are experienced. use less ice.

XWFE Water Filter

Water Filter Cartridge

The water filter cartridge is located in the left-hand refrigerator door behind the rectangular access panel.

When to Replace the Filter Cartridge

The Replace Water Filter message on the control panel will illuminate when the water filter cartridge needs to be replaced soon. The Water Filter Expired message will illuminate when the water filter cartridge needs to be replaced. The water filter can be replaced earlier if the flow of water to the dispenser or icemaker decreases. Once either message is illuminated, dispensing water will show Confirm Filter Change; do not confirm until the water filter is replaced

REMOVING THE FILTER

If you are replacing the filter, first remove the previous one by gently grasping the filter and slowly turning it to the left, about a ¼ turn. The filter should automatically release itself when you have rotated it far enough to the left. A small amount of water may drip down.

CAUTION If air has been trapped in the system, the filter cartridge may be ejected as it is removed. Use caution when removing.

FILTER BYPASS PLUG

To reduce the risk of property damage due to water leakage, you MUST use the filter bypass plug when a replacement filter cartridge is not available. Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800.692.6630 and request WR17X33825 filter bypass plug. In Canada, call 800.561.3344. The dispenser and icemaker will not operate without either the filter or bypass plug installed. The bypass plug is installed in the same way as a filter cartridge.

INSTALLING THE FILTER IN A BOTTOM FREEZER REFRIGERATOR

1. Open the filter cartridge housing by pulling the door open.
2. Line up the ports on the filter with the ports on the filter cartridge holder, and gently insert the filter.
3. Slowly turn the filter to the right until it stops. DO NOT OVERTIGHTEN. As you turn the filter, it will automatically adjust itself into position. The filter will move about a ¼ turn or 90 degrees, until the filter cannot be turned, and the label faces outward.
4. Slowly push the filter up into the clips.
5. Close the filter cartridge housing by gently pushing the door closed until the tabs lock into place.
6. Run water from the dispenser for 2 gallons or approximately 5 minutes to clear the system. Water may spurt out and air bubbles may be visible during this process. If water is not flowing, check to make sure the filter has been fully rotated to the right.
7. When dispensing water, press the button underneath the Confirm Filter Change message. If replacing the water filter before the message appeared, press the Settings () button until " Icemaker" is highlighted, then hold down the Water and Ice buttons simultaneously for 3 seconds.

Refrigerator Storage Options

Rearranging the Shelves

Shelves in the refrigerator compartment are adjustable.

To remove:

1. Remove all items from the shelf.
2. Tilt the shelf up at the front.
3. Lift the shelf up at the back and bring the shelf out.

To replace:

1. While tilting the shelf up, insert the top hook at the back of the shelf in a slot on the track.
2. Lower the front of the shelf until the bottom of the shelf locks into place.

Spillproof Shelves

Spillproof shelves have special edges to help prevent spills from dripping to lower shelves.

Quick Space Shelf

This shelf splits in half and slides under itself for storage of tall items on the shelf below.

This shelf can be removed and replaced or relocated (just like spillproof shelves).

NOTE: The back half of the Quick Space Shelf is not adjustable.

Door Bins

Fixed bins can easily be carried from refrigerator to work area.

To remove: Lift bin straight up, then pull out. The door bins are not interchangeable, note the location upon removal and replace the bin in its proper location.

Climate Zone Bins

Keep fruits and vegetables organized in separate compartments for easy access.

Excess water that may accumulate in the bottom of the drawers or under the drawers should be wiped dry

CONVERTIBLE DRAWER - Model CVE and CXE Only

How To Adjust Drawer Dividers

Grasp divider at the top and slide to the left or right .

How to Remove and Replace Drawer

To remove:

1. Pull the drawer out to the stop position.
2. Remove the convertible drawer basket by lifting while rotating the basket upward

To replace:

1. Place drawer back in first and rotate drawer front down to seat on slide.
2. Push the drawer in to closed position. Convertible drawer basket will be loose if re-installed backwards. Look for " FRONT" emboss to help with re-installation.

BASKETS, DRAWERS, AND BINS - Model CVE and CXE Only

Freezer Basket and Drawer

• Basket.
• Pizza tray
• Drawer

Tilt-Out Bin in the Freezer

To remove:

Press the tab on the right side bracket to remove the freezer drawer bin

To replace:

Slide bin into location until it locks into place.

Basket Removal

To remove:

1. Push the top freezer drawer basket all the way inside the freezer compartment. Top drawer is NOT removable.
2. Pull the pizza tray all the way out and lift up until the pizza tray is free to remove.
3. Press the tab on the right side bracket to remove the freezer door bin.
4. Lift the bottom freezer drawer basket slightly back. then up and out of the drawer.

To replace:

1. Place drawer back in frst and rotate drawer front down to seat on slide.

Bottom freezer drawer basket must be in place before installing the pizza drawer.

Automatic Icemaker

A newly installed refrigerator may take 12 to 24 hours to begin making ice.

Automatic Icemaker

The icemaker will produce seven cubes per cycle approximately 100-130 cubes in a 24-hour period. depending on freezer compartment temperature. room temperature. number of door openings and other use conditions.

The icemaker will fil with water when it cools to 15°F (10°C). A newly installed refrigerator may take 12 to 24 hours to begin making ice cubes.

If the reftigerator is operated before the water line connection is made to the unit or if the water supply to an operating refrigerator is tured off. make sure that the icemaker is turned off. Once the water has been connected to the refrigerator. the icemaker may be tumed on using the controls.

You may hear a buzzing sound each time the icemaker fills with water.

To fil the bucket to maximum capacity after installation. dispense 3-4 cubes at 12 hours and 18 hours. Allow 1-2 days for the bucket to completly fill with ice.

Throw away the first few batches of ice to allow the water line to clear.

Be sure nothing interferes with the sweep of the feeler arm.

When the bin fills to the level of the feeler arm, the icemaker will stop producing ice. It is normal for several cubes to be joined together.

If ice is not used frequently, old ice cubes will become cloudy, taste stale and shrink.

NOTE: In homes with lower-than-average water pressure, you may hear the icemaker cycle multiple times when making one batch of ice.

To turn the icemaker ON/OFF, use the Settings button to navicate to the Icemaker selection. w

Ice Bucket and Dispenser

• Open the ice box door on inside of the left door.
• Pull up and out on the ice bucket in the left hand door to remove it from the compartment .
• To replace the ice bucket, set it on the guide brackets and push until the ice bucket seats properly.

Care and Cleaning

Behind the Refrigerator

Be careful when moving the refrigerator away from the wall. All types of floor coverings can be damaged, particularly cushioned coverings and those with embossed surfaces.

Raise the leveling legs located at the bottom front of the refrigerator.

Pull the refrigerator straight out and return it to position by pushing it straight in. Moving the refrigerator in a side direction may result in damage to the floor covering or refrigerator.

Lower the leveling legs until they touch the floor.

Preparing for Vacation

For long vacations or absences. remove food and unplug the refrigerator. Clean the interior with a baking soda solution of one tablespoon (16 mi) of baking soda to one quart (1 lite) of water. Leave the doors open.

If the temperature can drop below freezing. have a {qualified service technician drain the water supply system to prevent serious property damage due to flooding

1. Turn refrigerator off (see CONTROLS. page 9) or unplug the refrigerator.

2. Empty ice bucket

3. Turn water supply off

If you cut the water supply off, turn off the ice maker.

Upon returning from vacation:

1. Replace the water filter.

2. Run 2 gallons (7.57 liters) of water through the cold water dispenser (about 5 minutes) to flush the system.

Preparing to Move

Secure all loose items such as shelves and drawers by taping them securely in place to prevent damage.

When using a hand truck to move the refrigerator, do not rest the front or back of the refrigerator against the hand truck. This could damage the refrigerator.

Handle only from the sides of the refrigerator.

Be sure the refrigerator stays in an upright position during moving.

Troubleshooting Tips

Problem	Possible Causes	What to Do
Not filtering	Filter bypass installed	Install correct water filter
Reset Water Filter Water Filter Expired	Water filter leaking or needs replacing	Replace water filter, or install filter bypass* To reset filter timer, press the Settings () then hold down the Water and Ice buttons simultaneously for 3 seconds.”
Water filter indicator light is not lit	This is normal. This indicator will turn on to tell you that you need to replace the filter soon.	See Water Filter for more information.
Handle is loose/handle has a gap.	Handle needs adjusting	See Installing the Refrigerator section for detailed instructions.
Refrigerator beeping	The door alarm is beeping	-Turn off or disable with door closed -If door open and alarm is sounding, you can only snooze the alarm
Refrigerator lights off and “SA” shown in display	Unit is in Sabbath mode	Simultaneously hold the Settings () button, Water, and Light buttons for three seconds to exit Sabbath mode
Not cooling	The cooling system is off	See Controls.
Water has poor taste/odor	Water dispenser has not been used for a long time	Dispense water, until all water in system is replenished.
Water in glass is warm	Normal when refrigerator is first installed	Wait 24 hours for the refrigerator to completely cool down.
	Water dispenser has not been used for a long time	Dispense water, until all water in system is replenished
	Water system has drained	Allow several hours for replenished supply to chill
Water dispenser does not work	Water supply line turned off or not connected	See Installing the Water Line
	Water filter clogged or filter/bypass plug not installed	Replace filter cartridge or remove filter and install bypass plug*
	Air may be trapped in the water system	Press the dispenser arm for at least 5 minutes.
	Water in reservoir is frozen because the controls are set too cold	Set the refrigerator control to a warmer setting and wait 24 hours. If the water does not dispense after 24 hours, call for service
Water spurting from dispenser	Newly installed filter cartridge	Run water from the dispenser for 5 minutes (about 2 gallons)
No water or ice cube production	Supply line or shutoff valve is clogged	Call a plumber
	Water filter is clogged	Replace filter cartridge or remove filter and install bypass plug*
	Filter cartridge not properly installed	Remove and reinstall filter cartridge, being certain that it locks in place.
	Icemaker is turned off	Check that the icemaker is turned on. See Controls
Water is leaking from dispenser	Air may be present in the water line system, causing water to drip after being dispensed	Dispense water for at least 5 minutes to remove air from system
AUTO FILL under fill/no fill	Not all containers work with AutoFill	Try different container
	Error message	See page 12
		Clean sensor. See page 12
AUTO FILL overfills	Not all containers work with AutoFill	Try different container Use less ice Ensure hands are away from the cup prior to pressing the AutoFill key
Freezer cooling, refrigerator not cooling	Normal, when refrigerator first plugged in or after extended power outage	Wait 24 hours for temperature in both compartments to reach selected temperatures.
Ice dispenser opens after closing freezer drawer	Normal	The ice dispenser door may open after closing freezer door to allow access
My refrigerator door squeaks	Diminished lubricant because of accidental cleaning of the lubricant on the hinge	It is best to order GEA lubricant service part number WR97X166 and apply on the hinge at specified location. It is possible to spray some non-toxic lubricant such as silicone-based nonstick cooking spray, petroleum jelly or NSF approved food grade lubricants. IMPORTANT: Do not use WD-40 as it will remove any remaining grease in or around the hinge
	Improper leveling	Make sure the unit is leveled
	If doors were removed and reassembled during installation process, waterline and/harness under Top Hinge cover may get out of position and rub against door while door swivels.	Remove the Top Hinge cover and make sure the waterline and harness that passes through the hinge pin has been properly seated and does not touch the any of the door parts during rotation. Applying some food grade lubricant around door thimble area will also help.

Truth or Myth