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7 Frequently
asked
questions
My Bluetooth headset does not turn on.
The battery level is low. Charge the
headset.
I cannot pair my Bluetooth headset with
my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the headset.
The Heartrate monitoring function does
not work.
• Make sure a health App in connected
device
• Headset connected to health App
properly
• It compatible with most leading health
App
The Bluetooth device cannot nd the
headset.
• The headset may be connected to a
connected device or move it out of
previously paired device. Turn o the
connected device or move it out of
range.
• Pairing may have been reset or the
headset has been previously paired
with another device. Pair the headset
with the Bluetooth device again as
described in the user manual."
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
headset and Bluetooth device, or
remove obstacles between them.
• Charge your headset.
My Bluetooth headset is connected to a
Bluetooth stereo enabled mobile phone,
but music only plays on the mobile phone
speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headset.
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