SRTH User Manual

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TROUBLESHOOTING

POSSIBLE CAUSE AND SOLUTIONPROBLEM

Unit is not plugged in. Plug power cord into electrical outlet.

Household circuit breaker / ground fault circuit interrupter has tripped or blown fuse. Reset circuit breaker

/ ground fault ciruit interrupter, or replace fuse. See IMPORTANT INSTRUCTIONS.

Unit has overheated. Automatic Safety Shut-Off has initiated. See RESET HEATER.

Tip-over switch on bottom of unit has been tripped and safety shut-off system has cut power to heater.

Place heater on level surface. See SAFETY FEATURES.

Unit is damaged or in need of repair. Cease usage and unplug. Contact Consumer Service for assistance.

Ensure unit is set to High Heat.

Close all doors and windows to trap heat.

Allow unit to fully circulate heat throughout room; may take several minutes.

Turn Power Off and unplug unit. A cylindrical plunger is on bottom of unit. Push in 4-5 times, ensuring it is

not stuck. Set unit down on ﬂat surface. Ensure power cord is not under unit. Plug unit in and turn Power

On. Turn to highest heat setting.

Unit fails to power on.

Unit is not producing

sufﬁcient amount of heat.

Unit is powered on but

there is no heat.

Vornado Air LLC (“Vornado”) warrants to the original consumer or purchaser this Vornado

Small Room Tower Heater (“Product”) is free from defects in material or workmanship for

a period of ﬁve (5) years from the date of purchase. If any such defect is discovered within

the warranty period, Vornado, at its discretion, will repair or replace the Product at no cost.

For warranty or repair service:

Call 1-800-234-0604 or email [email protected] to obtain a Return Authorization (“RA”)

form. Please have or include your Product’s model number and serial number, as well as

your name, address, city, state, Zip code and phone number when contacting Vornado for

warranty service.

After receiving the RA form, ship your Product to:

Vornado Air LLC Attn: Warranty & Repair 415 East 13th Street, Andover, KS 67002. For your

convenience, please have your model number and serial number when contacting Vornado

with service inquiries. To ensure proper handling, packages must be clearly marked with

the RA number. Packages not clearly marked with the RA number may be refused at the

receiving dock. Please allow 1-2 weeks for repair and return of your Product after the

Product is received.

Repairs not covered by the warranty or outside the warranty period will require a fee to

cover the cost of materials, labor, handling and shipping.

This warranty does not apply to defects resulting from abuse of the Product, modiﬁcation,

alteration, mishandling, improper maintenance, commercial use or repair or service of the

Product by anyone other than Vornado; damages which occur in shipment or are attributed

to acts of God. Improper product use, which includes using an external device that

alters or converts the voltage or frequency of electricity, or shipping a Vornado product

to a country not intended for use will void all warranties. Any unauthorized product

modiﬁcation, repair by unauthorized repair center or use of non-approved replacement

parts is not recommended and any consequences will not be covered by support services

or product warranties. The product warranty will be honored only on models that are being

used in the country intended. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS

WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. VORNADO SHALL NOT

BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF

ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT

PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY

OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN

DURATION TO THE DURATION OF THIS WARRANTY. Some states do not allow the

exclusion or limitation of incidental or consequential damages, or allow limitations on how

long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

This warranty gives you speciﬁc legal rights, and you may have other rights that vary from

state to state. The manufacturer assumes no responsibility for damage or injury caused

by failure to follow these instructions, improper product use or unauthorized product

modiﬁcations. Any such actions will invalidate the product warranty.

All company names and product names are trademarks of their respective owners.

connection and operation contained in these instructions for use correspond to the latest

available information at time of printing. The contents of this manual may differ slightly

from the actual product. Observe any additional supplements.

WARRANTY

We expect this product to be perfect. If you’re not satisﬁed with this product, let us know.

User Manual - Page 7