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22 | Warranty details
6 720 608 992 (2011/12)
Australia or New Zealand.
(g) To the extent that any condition or warranty implied by law is excludable, such condition or warranty is
excluded.
5. How to lodge a warranty claim and warranty procedure
(a) Warranty claims must be made with the Bosch Customer Contact Centre (Australia: ph 1300 307 037; New
Zealand: ph 0800 543 352). Please be ready to provide the model and serial numbers, date of installation, purchase
details and a full description of the problem. Warranty claims must be made before the end of the warranty period.
(b) All warranty service calls must conducted by an authorised Bosch service agent.
(c) Invoices for attendance and repair of a hot water unit by third parties not authorised by Bosch will not be
accepted for payment by Bosch.
6. Privacy Act 1988 (Cth)
A customer's personal information collected during warranty claims may be used for the provision of customer
support, for the provision of information about products and services and for other marketing activities undertaken by
Bosch and its Bosch Service Agents who are authorised to carry out warranty repairs on behalf of Bosch (Purpose).
Bosch is committed to protecting the privacy of its customers' personal information. It will act in compliance with the
National Privacy Principles and Privacy Act 1988 (Cth). Bosch will not forward customers' personal information to third
parties other than for the Purpose. A customer can object at any time to the use of their personal information for the
Purpose. Bosch will cease to use a customer's personal information accordingly if an objection is made.
7. Bosch contact details
If you have any questions about this warranty or to lodge a warranty claim, please contact:
Robert Bosch (Australia) Pty Ltd
1555 Centre Road, Clayton, Victoria 3168
Tel: Australia: 1300 307 037
Tel: New Zealand: 0800 543 352
IMPORTANT NOTE FOR AUSTRALIAN CONSUMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
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