User Manual Philips 43PUS6554/12 4k Uhd Led Smart Tv

1. Check the software version currently installed on the TV
To verify the software of the TV, press the [Home] button on the remote control and select:
[Setup] > [Software Settings] > [Current software info] or
[Quick Settings] > [Update software] > [Current software info] or [Settings] > [All settings] > [Update software] > [Current software info]
2. Open a web browser
Go to the Philips website and navigate to your product's support page (e.g. while reading this FAQ article, click on 'Support' on the navigation panel above).
Note Make sure that you have selected to correct model of the TV set.
3. Check the software on the web page
• Select the option “Software updates” in the page.
• The dedicated software for this TV model will appear, showing the version number.
4. Verify if a new software for the TV is available
A software update on the TV can be performed if the software version on the web page is different from the TV’s software. A newer software version has “higher” number.
For example:
Version 002.155.000 is newer than version 002.128.000
Version 003.110.000 is newer than version 002.128.000
Note: an older software version cannot be installed on the TV.
5. Download the software file onto the PC or laptop
• Please read the End User License Agreement carefully. Click [I Accept] to proceed with downloading, click [I do not accept] to return to the previous page.
If the terms of use are accepted, the download will automatically start. Wait for the download to finish.
7.”Unzip” the downloaded software file to the USB
The extraction of downloaded files (unzipping) can slightly vary between different laptops or PC’s.
For example:
A destination to save the extracted file is requested; ensure to select the USB flash drive to save the file.
9. Switch the TV back ON.
The software update screen will automatically appear.
10. Follow the on-screen instructions to install the software.
After the on-screen instructions were followed, the TV will download and install the software.
Note: Do not switch OFF the TV during the software update process.
11. When the new software is installed, the TV will automatically switch OFF and then ON again.
12. Remove the USB flash drive from the TV’s USB port.
13. The software update is complete.
The TV will not reset during a software update. All settings and connections will remain unaffected.
If any issue occurs after the software was updated, the TV can be reinstalled.
Note: All previously installed channels, selected settings and recorded programmes will be lost.
To reset all TV settings, proceed as follows:
Press the [Home] button on the remote of the TV and select one of the following depending on the TV model:
• [Setup] > [TV settings] > [General settings] > [Reinstall TV] or
• [Setup] > [TV settings] > [Reinstall TV] or
• [Settings] > [General settings] > [Reinstall TV]
To start the first installation process, confirm with the [OK] button on the remote control.

1. Verify if the TV’s ON/OFF button is functional.
Press the button/joystick on the back of the TV to check if the TV responds.
Does the TV respond to the button(s) on the TV itself?
• Yes. Proceed to step 2 to verify the functionality of the remote control.
• No. Proceed to step 3 to check if the TV’s functionality can be restored.
2. Verify the functionality of the remote control
Proceed as follows to check if the remote control is functioning correctly:
2.1 Change the batteries
Place new batteries in the remote, preferably alkaline non-rechargeable batteries.
2.2 Does the LED light on the TV light up when pressing the button on the remote control?
• No, the LED does not light up: the remote control (or its batteries) is not working correctly. Proceed with step 2.3.
• Yes. The remote control is working correctly; if the TV still does not respond to the remote control proceed to step 3.
2.3 Camera test
Test the remote control with a digital camera or the camera on a Smart Device. Infrared light cannot be seen by the human eye, but it is visible when looking through the preview screen of a camera or a smart device.
Note: the following steps are not possible with an iPhone/ iPad camera! Those have an IR filter.
• Switch the camera ON
• Point the infrared LED light of the remote control to the lens of the camera
• Press a button on the remote control
A white light should be visible on the preview screen of the camera when a button is pressed on the remote control.
• If the light is visible, the remote control is producing a signal. Proceed to step 3.
• If the light is not visible, the remote control is not working. Proceed to step 4.
3. Verify the functionality of the TV
Proceed as follows to check if the TV’s functionality can be restored:
Perform a reset
• Unplug all cables and accessories from the TV such as:
antenna cable, HDMI cables, CI+ module, surround systems, etc.
• Unplug the TV’s power plug from the wall socket and wait for one minute after the LED light has switched OFF. After one minute only reconnect the power plug. Switch the TV back ON with the remote control. If the TV does not respond, press the button/joystick on the TV to switch the TV ON.
If the TV starts up and the remote control is functional again, the external devices can be connected to the TV again, one by one. Verify after each device is connected if the remote control is still functional. An external device can be the cause of the issue. Ensure that the software of the TV is up-to-date.
Visit Philips TV support web page (www.philips.com/TVsupport) to find the latest software version and instructions to update the TV, or proceed with the the related article below; ”How to update the software of the TV?”.
If the TV does not start up or still does not respond to the remote control, proceed with step 4.