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troubleshooting ∙ 15 14 ∙ troubleshooting
While our products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below, or not included on this page, please contact our
Customer Support Team at 1-800-898-6970 or [email protected].
1. The light on the Mini Maker Grill keeps shutting off.
This is normal. During the cooking process, the heating element will
automatically turn on and off to regulate the temperature and ensure that
the Cooking Surface does not get too hot or cold. When this
occurs, the Indicator Light turns on and off.
2. How do I know when the Mini Maker Grill is heated and ready to use?
When the Mini Maker Grill reaches the optimal temperature, the Indicator
Light shuts off and that means you’re ready to get cooking!
3. There is no On/Off Button. How do I turn the Mini Maker Grill off and on?
To turn on, simply plug in the power cord. When you’re done cooking, turn
off the Mini Maker Grill by unplugging it.
4. When using my Mini Maker Grill, the Cover gets very hot. Is this normal?
Yes, this is completely normal. When using your Mini Maker Grill, always lift
and lower the Cover by the Cover Handle. To prevent personal injury, do
NOT lift the Cover so that your arm is over the Cooking Surface as it is hot,
and may cause injury. Lift from the side.
5. I am cooking meat on the Mini Maker Grill and there is juice on the
Cooking Surface. What do I do?
Carefully dab the Cooking Surface around the meat with a paper towel
or napkin. If there is a lot of juice, remove the food from the surface with
heat-resistant plastic or silicone tongs and set aside. Then, wrap a paper
towel around the tongs and use this to wipe the Cooking Surface and soak
up the juices. When nished, return the food to the Mini Maker Grill and
continue cooking.
6. After using my Mini Maker Grill a few times, food is starting to stick to the
surface. What is happening?
There is probably a build-up of burnt food residue on the Cooking Surface.
This is normal, especially when cooking with sugar. Allow the appliance
to cool fully, pour on a small amount of cooking oil and let sit for 5–10
minutes. Scrub the Cooking Surface with a sponge or soft bristled brush
to dislodge food. Use a damp, soapy cloth to wipe down the Cooking
Surface. Rinse the cloth and wipe again. If food remains, pour on more
cooking oil and let sit for a few hours, then scrub and wipe clean.
7. The Indicator Light will not turn on and the Cooking Surface is failing
to heat.
• Ensure that the power cord is plugged into the power outlet.
• Check to make sure the power outlet is operating correctly.
• Determine if a power failure has occurred in your home, apartment,
or building.
troubleshooting troubleshooting
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