www.philips.com/welcome
272B4
EN User manual 1
Customer care and warranty 27
Troubleshooting & FAQs 33
Table of Contents
1. Important ................................................1
1.1 Safety precautions and maintenance ...1
1.2 Notational Descriptions .............................2
1.3 Disposal of product and packing
material ................................................................3
2. Setting up the monitor .........................4
2.1 Installation ...........................................................4
2.2 Operating the monitor ...............................5
2.3 MultiView ............................................................9
2.4 Remove the Base Assembly for VESA
Mounting ..........................................................11
3. Image Optimization .............................12
3.1 SmartImage .....................................................12
3.2 SmartContrast ..............................................13
4. PowerSensor™ ....................................14
7HFKQLFDO6SHFLÀFDWLRQV ......................15
5.1 Resolution & Preset Modes...................17
5.2 Crystalclear ....................................................17
6. Power Management ............................18
7. Regulatory Information ......................19
8. Customer care and warranty ...........27
8.1 Philips’ Flat Panel Monitors Pixel
Defect Policy ..................................................27
8.2 Customer Care & Warranty .................29
9. Troubleshooting & FAQs ...................33
9.1 Troubleshooting ...........................................33
9.2 General FAQs ...............................................34
9.3 Multiview FAQs ............................................36
1
1
. Importan
t
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user's manual before you use your
monitor. It contains important information and
notes regarding the operation of your monitor.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or procedures
RWKHUWKDQWKRVHVSHFLÀHGLQWKLVGRFXPHQWDWLRQ
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer monitor.
Operation
Please keep the monitor out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
Do not block the ventilation holes on the
cabinet.
When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
Please use approved power cord provided
by Philips at all times. If your power
cord is missing, please contact your local
service center. (Please refer to Customer
Care Consumer Information Center)
Do not subject the monitor to severe
vibration or high impact conditions during
operation.
Do not knock or drop the monitor during
operation or transportation.
Maintenance
To protect your monitor from possible
damage, do not put excessive pressure
on the monitor panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the monitor panel.
Unplug the monitor if you are not going to
use it for an extensive period of time.
Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
If your monitor gets wet, wipe it with dry
cloth as soon as possible.
If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.
Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.
2
1
. Importan
t
Temperature: 0-40°C 32-104°F
Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
“Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
The casing cover should be opened only by
qualified service personnel.
If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)
For transportation information, please refer
to “Technical Specifications”.
Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
FDVHVWKHVSHFLÀFSUHVHQWDWLRQRIWKHZDUQLQJLV
mandated by the relevant regulatory authority.
3
1
. Importan
t
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
\RXUORFDOJRYHUQPHQWRIÀFHWKHZDVWHGLVSRVDO
organization that serves your household or the
store at which you purchased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
3OHDVHÀQGRXWDERXWWKHORFDOUHJXODWLRQVRQ
how to dispose of your old monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit:
http://www.philips.com/about/
sustainability/ourenvironmentalapproach/
productrecyclingservices/index.page
4
2. Setting up the monito
r
2. Setting up the monitor
2.1 Installation
Package contents
* Dual-link DVI cable
* VGA cable
272B4
Audio cable
AC/DC Adapter
2015
使用产品前请阅读使用说明
保留备用
user s manual
* Different according to region
Note
Use only AC/DC adapter model: Philips
ADPC20120, TPV120-REBN2.
Install base stand
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2. Hold the stand with both hands.
(1) Gently attach the stand to the VESA
mount area until the latch locks the
stand.
(2) Gently attach the base to the stand.
1
2
5
2. Setting up the monito
r
Connecting to your computer
1
2 3 4 5 6
8
7
1
3
5
4
9
10
6
11
11
7
1
DC power input
2
DVI input
3
MHL-HDMI input
4
Display port input
5
VGA input
6
Audio input
7
Earphone jack
8
Kensington anti-theft lock
9
USB fast charger
10
USB port
11
USB upstream
2.2 Operating the monitor
Description of the control buttons
5 4
3
2
1
7
6
1
Switch monitor’s power ON and
OFF
.
2
Access the OSD menu
.
&RQÀUPWKH26'DGMXVWPHQW
3
Adjust the OSD menu.
4
User preference key. Customize
your own preference function
from OSD to become the “user
key”.
5
PIP/PBP/Off/Swap
6
Return to previous OSD layer.
7
SmartImage
hot key
. There are 6
PRGHVWRVHOHFW2IÀFH3KRWR
Movie, Game, Economy, Off.
Customize your own “USER” key
This hot key allows you to setup your favorite
function key.
1. Press button on the front bezel to
enter OSD Menu Screen.
6
2. Setting up the monito
r
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2. 3UHVVɼRUɾEXWWRQWRVHOHFWPDLQPHQX
[OSD Settings], then press
button.
3. 3UHVVɼRUɾEXWWRQWRVHOHFW>User],
then press
button.
4. 3UHVVɼRUɾEXWWRQWRVHOHFW\RXU
preferred function: [Input], [Audio Source],
[Volume].
5. Press
EXWWRQWRFRQÀUP\RXUVHOHFWLRQ
Now you can press the hotkey directly on
the front bezel. Only your pre-selected function
will appear for quick access.
For example, if you selected [Audio Source] as
the hotkey, press the
button on the front
bezel, the [
Audio Source] menu appears.
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HL-HDMI
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Audio in
Audio Source
U
Independent audio playback, regardless of
video input
Your Philips monitor can play the audio source
independently, regardless of which video input.
For example, you can play your MP3 player
from the audio source connected to the [Audio
In] port of this monitor, and still watch your
video source connected from [MHL-HDMI], or
[DisplayPort].
1. Press button on the front bezel to
enter OSD Menu Screen.
Po
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r
Se
n
so
r
Input
Pic
t
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e
P
IP
/
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Audio
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Audio Source
Audio in
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2. 3UHVVɼRUɾEXWWRQWRVHOHFWPDLQPHQX
[Audio], then press
button.
3. 3UHVVɼRUɾEXWWRQWRVHOHFW>Audio
Source], then press
button.
4. 3UHVVɼRUɾEXWWRQWRVHOHFW\RXU
preferred audio source:
[DisplayPort],
[MHL-HDMI] or [Audio In]
.
5. Press
EXWWRQWRFRQÀUP\RXUVHOHFWLRQ
Note
The next time you turn on this monitor, it
will by default select the audio source you
previously selected.
In case you want to change it, you will have
to go through the selection steps again to
select your new preferred audio source as
the default.
7
2. Setting up the monito
r
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips monitors. It allows an end user to adjust
screen performance or select functions of
the monitors directly through an on-screen
instruction window. A user friendly on-screen-
display interface is shown as below:
Kī
On
Power Sensor
I
npu
t
P
i
c
t
u
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e
P
IP
/
PB
P
Aud
i
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0
Basic and simple instruction on the control
keys
In the OSD shown above, you can press ɼɾ
buttons on the front bezel of the monitor
to move the cursor, and press
button to
FRQÀUPWKHFKRLFHRUFKDQJH
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
Input
PowerSensor
Audio
PIP / PBP
Horizontal
Vertical
Transparency
OSD Time Out
Auto
Power LED
H-Position
V-Position
English, Deutsch, Español, Ελληνική, Français, Italiano, Maryar, Nederlands,
Português, Português do Brasil, Polski, Русский, Svenska, Suomi, Türkçe,
ČŦšŵŪůŢ, Українська, ࿒፩ၭ, ߨ偎፩ၭ, ׁ๊䪳, 㷼ᄙⱥ
Color Temperature
sRGB
User Define
On
Off
VGA
DVI
MHL-HDMI
DisplayPort
SmartResponse
Picture Format
SmartContrast
Contrast
Sharpness
Brightness
Volume
Mute
Audio Source
Gamma
Pixel Orbiting
Over Scan
User
Stand-Alone
PIP Position
PIP / PBP Mode
Swap
PIP Size
PIP / PBP Input
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
Input, Audio Source, Volume
0, 1, 2, 3, 4
0~100
0~100
On, Off
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
0, 1, 2, 3, 4
0~100
0~100
On, Off
On, Off
Audio in, MHL-HDMI, DisplayPort
Off, Fast, Faster, Fastest
On, Off
0~100
0~100
Wide screen, 4:3, 1:1
On, Off
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
Small, Middle, Large
Top-Right, Top-Left,
Bottom-Right, Bottom-Left
VGA, DVI, MHL-HDMI, DisplayPort
Off, PIP, PBP
Phase
Clock
Resolution Notification
0~100
0~100
DisplayPort
Reset
Information
1.1, 1.2
Yes, No
8
2. Setting up the monito
r
5HVROXWLRQQRWLÀFDWLRQ
This monitor is designed for optimal
performance at its native resolution, 2560 ×
1440 @ 60 Hz. When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 2560 × 1440 @ 60 Hz for best
results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
Tilt
Swivel
Height adjustment
120mm
Pivot
9
2. Setting up the monito
r
2.3 MultiView
What is it?
Multiview enables active dual connect and view
so that you can work with multiple devices like
PC and Notebook side-by-side simultaneously,
making complex multi-tasking work a breeze.
Why do I need it?
With the ultra high resolution Philips
MultiView display, you can experience a world
of connectivity in a comfortable way in the
RIÀFHRUDWKRPH:LWKWKLVGLVSOD\\RXFDQ
conveniently enjoy multiple content sources at
one screen. For example: You may want to keep
an eye on the live news video feed with audio
in the small window, while working on your
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from your Ultrabook, while logged into secured
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How to enable MultiView by hotkey?
1. Press the hotkey
directly on the
front bezel.
2. The MultiView selection menu appears.
3UHVVɼRUɾEXWWRQWRVHOHFW
P
B
P
S
wa
p
Kī
PI
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DƵůƟsŝĞǁ
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3. Press EXWWRQWRFRQÀUP\RXUVHOHFWLRQ
and then exit automatically.
How to enable MultiView by OSD menu?
Besides pressing the hotkey directly on
the front bezel
, the MultiView function can also
be selected in OSD menu.
1. Press button on the front bezel to
enter OSD Menu Screen.
Po
w
e
r
Se
n
so
r
I
npu
t
Pic
t
u
r
e
PIP / PBP
Aud
i
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PIP/PBP Mode
P
IP/PBP Inpu
t
PIP Size
S
wap
W
/WW
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P
P
B
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2. 3UHVVɼRUɾEXWWRQWRVHOHFWPDLQPHQX
[PIP / PBP], then press
button.
3. 3UHVVɼRUɾEXWWRQWRVHOHFW>PIP / PBP
Mode], then press
button.
4. 3UHVVɼRUɾEXWWRQWRVHOHFW
[PIP] or
[PBP]
.
5. Now you can move backward to set the
[PIP / PBP Input], [PIP Size], [PIP Position].,
or [Swap].
6. Press
EXWWRQWRFRQÀUP\RXUVHOHFWLRQ
MultiView in OSD menu
PIP / PBP Mode: There are two modes for
MultiView: [PIP] and [PBP].
10
2. Setting up the monito
r
[PIP]: Picture in Picture
Open up a sub-window of
another signal source.
B
A
(main)
When the sub source is not
detected:
B
A
(main)
[PBP]: Picture by Picture
Open up a sub-window side-
by-side of another signal
source.
A (main) B
When the sub source is not
detected:
A (main) B
Note
The black strip shows on the top and the
bottom of the screen for the correct aspect
ratio when in the PBP mode.
PIP / PBP Input: There are four different
video input to choose as the sub display
source: [VGA],[DVI], [MHL-HDMI], and
[DisplayPort].
Please refer below table for compatibility of
main/sub input source.
SUB SOURCE POSSIBILITY (xl)
Inputs
VGA DP DVI
MHL-
HDMI
MAIN
SOURCE
(xl)
VGA ʁʁ ʁ
DP ʁʁʁ
DVI ʁʁ ʁ
MHL-
HDMI
ʁʁʁ
PIP Size: When PIP is activated, there are
three sub-window sizes to choose: [Small],
[Middle], [Large].
B
A
(main)
Small
Middle
Large
PIP Position: When PIP is activated, there
are four sub-window positions to choose.
Top-Left Top-Right
B
A
(main)
B
A
(main)
Bottom-Left Bottom-Right
B
A
(main)
A (main)
B
Swap: The main picture source and the sub
picture source swapped on the display.
Swap A and B source in [PIP] mode:
B
A
(main)
Ƚ
A
B
(main)
Swap A and B source in [PBP] mode:
A (main) B
Ƚ
B (main) A
11
2. Setting up the monito
r
Off: Stop MultiView function.
A (main)
Note
When you do the SWAP function, the video
and its audio source will swap at the same time.
(Refer to page 6 “Independent audio playback,
regardless of video input” for more detail.)
2.4 Remove the Base Assembly for
VESA Mounting
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
1. Extend the monitor base to its maximum
height.
2. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen. Then lift the monitor
stand.
3. While keeping the release button pressed,
tilt the base and slide it out.
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
100mm
100mm
12
3
. Image Optimizatio
n
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
Why do I need it?
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
How to enable SmartImage?
1. Press to launch the SmartImage on
screen display.
2. .HHSSUHVVLQJɼɾWRWRJJOHDPRQJ
2IÀFH3KRWR0RYLH*DPH(FRQRP\DQG
Off.
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also press
EXWWRQWRFRQÀUP
7KHUHDUHVL[PRGHVWRVHOHFW2IÀFH3KRWR
Movie, Game, Economy and Off.
P
ho
t
o
M
o
v
ie
G
a
m
e
Economy
KĸĐĞ
SmartImage
2ī
Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
13
3
. Image Optimizatio
n
office applications and lower power
consumption.
Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
UHDGDEOHWH[WIRURIÀFHZRUN%\UHGXFLQJ\RXU
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
14
4. PowerSensor
™
4. PowerSensor™
How does it work?
PowerSensor works on principle of
transmission and reception of harmless
“infrared” signals in order to detect
userpresence.
When the user is in front of the monitor
the monitor operates normally, at the
predetermined settings that the user has set -
i.e. Brightness, Contrast, Color, etc.
Assuming that the monitor was set to 100%
of brightness for example, when the user
leaves his seat and is no longer in front of the
monitor, the monitor automatically reduces
the power consumption up to 80%.
User present in front User not present
ttaW
ttaW
Power consumption as illustrated above is for
reference purpose only.
Setting
Default settings
PowerSensor is designed to detect the presence of
the user located between 30 and 100 cm (12 and
LQFKHVIURPWKHGLVSOD\DQGZLWKLQÀYHGHJUHHV
left or right of the monitor.
Custom settings
If you prefer to be in a position outside the
perimeters listed above, choose a higher strength
VLJQDOIRURSWLPDOGHWHFWLRQHIÀFLHQF\7KHKLJKHU
the setting, the stronger the detection signal. For
PD[LPXP3RZHU6HQVRUHIÀFLHQF\DQGSURSHU
detection, please position yourself directly in front
of your monitor.
If you choose to position yourself more than
100 cm or 40 inches from the monitor use
the maximum detection signal for distances
up to 120 cm or 47 inches. (Setting 4)
Since some dark colored clothing tends to
absorb infrared signals even when the user
is within 100 cm or 40 inches of the display,
step up signal strength when wearing black or
other dark clothes.
Hot key Sensor distance
Landscape/Portrait mode (for selective models)
Landscape mode
Portrait mode
Above illustrations are for reference purpose only,
PD\QRWUHÁHFWWKHH[DFWGLVSOD\RIWKLVPRGHO
How to adjust settings
If PowerSensor is not operating correctly inside or
RXWVLGHWKHGHIDXOWUDQJHKHUH·VKRZWRÀQHWXQH
detection:
Customize the
button to serve as
PowerSensor hot key. Refer “Customize your
own “USER” key section. (If your display is
with “Sensor” hot key, go to next step.)
Press the PowerSensor hot key.
You will find the adjustment bar.
Adjust the PowerSensor detection adjustment
to Setting 4 and press OK.
Test the new setup to see if PowerSensor
properly detects you in your current position.
PowerSensor function is designed to work
in Landscape mode (horizontal position)
only. After PowerSensor turn on it, it will
automatically turn Off if the monitor is used
in Portrait mode (90 degree/vertical position);
it will automatically turn ON if monitor is
returned to its default Landscape position.
Note
A manually selected PowerSensor mode will
remain operational unless and until it is readjusted
RUWKHGHIDXOWPRGHLVUHFDOOHG,I\RXÀQGWKDW
the PowerSensor is excessively sensitive to nearby
motion for some reason, please adjust to a lower
signal strength.
15
7HFKQLFDO6SHFLÀFDWLRQ
V
5. Technical Specifications
Picture/Display
Monitor Panel Type AHVA
Backlight LED
Panel Size 27" W (68.5 cm)
Aspect Ratio 16:9
Pixel Pitch 0.233 x 0.233 mm
SmartContrast 20,000,000:1
Response Time (typ.) 12 ms(GtG)
SmartResponse 4 ms (GtG)
Optimum Resolution 2560 x 1440 @ 60 Hz
Viewing Angle 178° (H) / 178° (V)(typ.) @ C/R > 10
Picture Enhancement SmartImage
Vertical Refresh Rate 56 Hz - 76 Hz
Horizontal Frequency 30 kHz - 83 kHz
sRGB YES
Connectivity
Signal Input/Output DVI(Digtal), VGA(Analog), DisplayPort, MHL-HDMI
USB USB 3.0 x4 including 1 x fast charger
Input Signal Separate Sync, Sync on Green
Audio In/Out PC Audio-in, Headphone Out
Convenience
Built-in Speakers 2 W x2
User Convenience
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
7XUNLVK&]HFK8NUDQLDQ6LPSOLÀHG&KLQHVH7UDGLWLRQDO&KLQHVH
Japanese, Korean
Other Convenience VESA mount (100 x 100 mm), Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 8.1/8/7, Mac OSX
Stand
Tilt -5° / +20°
Swivel -65° / +65°
Height Adjustment 120 mm
Pivot Adjustment 90°
Power
On Mode 49.7 W (typ.), 85 W (max.)
Sleep (Standby) < 0.5 W
Off < 0.3 W
On Mode (ECO Mode) 25 W (typ.)
Power (EnergyStar test method)
Energy Consumption
AC Input Voltage at
100 V AC, 50 Hz
AC Input Voltage at
115 V AC, 60 Hz
AC Input Voltage at
230 V AC, 50 Hz
Normal Operation 35.5 W (typ.) 35.4 W (typ.) 35.6 W (typ.)
Sleep (Standby) < 0.75 W < 0.75 W < 0.82 W
16
7HFKQLFDO6SHFLÀFDWLRQ
V
Off < 0.5 W < 0.5 W < 0.5 W
Heat Dissipation*
AC Input Voltage at
100 V AC, 50 Hz
AC Input Voltage at
115 V AC, 60 Hz
AC Input Voltage at
230 V AC, 50 Hz
Normal Operation 121.2 BTU/hr (typ.) 120.8 BTU/hr (typ.) 121.5 BTU/hr (typ.)
Sleep (Standby) < 2.56 BTU/hr < 2.56 BTU/hr < 2.78 BTU/hr
Off < 1.71 BTU/hr < 1.71 BTU/hr < 1.71 BTU/hr
Power LED Indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External 100 - 240 V AC, 50 - 60 Hz
Dimension
Product with stand (WxHxD) 639 x 540 x 244 mm
Product without stand (WxHxD) 639 x 405 x 68 mm
Weight
Product with stand 6.72 kg
Product without stand 4.4 kg
Product with packaging 10.6kg
Operating Condition
Temperature range (operation) 0°C to 40 °C
Relative humidity (operation) 20% to 80%
Atmospheric pressure
(operation)
700 to 1060hPa
Temperature range
(Non-operation)
-20°C to 60°C
Relative humidity
(Non-operation)
10% to 90%
Atmospheric pressure
(Non-operation)
500 to 1060hPa
Environmental
ROHS YES
EPEAT Gold (www.epeat.net)
Packaging 100 % recyclable
6SHFLÀF6XEVWDQFHV 100 % PVC BFR free housing
EnergyStar YES
Compliance and standards
Regulatory Approvals
&(0DUN)&&&ODVV%&8($&6(0.27&2&HUWLÀHG(GJH789
GS, TUV-Ergo, ETL, CCC
Cabinet
Color Black/Silver/Grey
Finish Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for
registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the latest
YHUVLRQRIOHDÁHW
3. Smart response time is the optimum value from either GtG or GtG (BW) tests.
17
7HFKQLFDO6SHFLÀFDWLRQ
V
5.1 Resolution & Preset Modes
Maximum Resolution
2560 x 1440 @ 60 Hz (digital input)
Recommended Resolution
2560 x 1440 @ 60 Hz (digital input)
H. freq. (kHz) Resolution V. freq. (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.5 640 x 480 75.00
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.36 1024 x 768 60.00
60.02 1024 x 768 75.03
44.77 1280 x 720 59.86
63.98 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
70.64 1440 x 900 74.99
75.00 1600 x 1200 60.00
65.29 1680 x 1050 59.95
67.50 1920 x 1080 60.00
74.04 1920 x 1080 59.95
88.79 2560 x 1440 59.95
Note
Please notice that your display works best
at native resolution of 2560 x 1440 @
60Hz. For best display quality, please follow
this resolution recommendation.
While using DVI, a Dual-link DVI cable is
required for maximum resolution 2560 x
1440.
The highest supporting screen resolution
on HDMI is 2560 x 1440, but it always
depends on your capability of graphics card
and BluRay/video players.
5.2 Crystalclear
This latest Philips display delivers Crystalclear,
2560x1440 images. Utilizing high performance
panels with high density pixel count, 178/178
wide viewing angles, enabled by high bandwidth
sources like Displayport, HDMI, or Dual link
DVI, this new display will make your images
and graphics come alive. Whether you are
demanding professional requiring extremely
detailed information for CAD-CAM solutions,
XVLQJ'JUDSKLFDSSOLFDWLRQVRUDÀQDQFLDO
wizard working on huge spreadsheets, this
Philips display will give you Crystalclear images.
18
6
. Power Managemen
t
6. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
3RZHU0DQDJHPHQW'HÀQLWLRQ
VESA
Mode
Video H-sync V-sync Power Used LED Color
Active ON Yes Yes
49.7 W (typ.),
85 (max.)
White
Sleep
(Standby)
OFF No No
<
0.5 W
White
(blink)
Off OFF - -
<
0.3 W OFF
The following setup is used to measure power
consumption on this monitor.
Native resolution: 2560 x 1440
Contrast: 50%
Brightness: 100%
Color temperature: 6500k with full white
pattern
Audio and USB Inactive (Off)
Note
This data is subject to change without notice.
19
7
. Regulatory Infomation
7. Regulatory Information
Lead-free Product
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
7&2&HUWLÀHG(GJH
Congratulations!
7KLVSURGXFWLV7&2&HUWLÀHG²
for Sustainable IT
7&2&HUWLÀHGLVDQLQWHUQDWLRQDOWKLUGSDUW\
VXVWDLQDELOLW\FHUWLÀFDWLRQIRU,7SURGXFWV7&2
&HUWLÀHGHQVXUHVWKDWWKHPDQXIDFWXUHXVHDQG
UHF\FOLQJRI,7SURGXFWVUHÁHFWHQYLURQPHQWDO
social and economic responsibility. Every
7&2&HUWLÀHGSURGXFWPRGHOLVYHULÀHGE\DQ
accredited independent test laboratory.
Along with meeting all requirements in TCO
&HUWLÀHGWKLVSURGXFWDOVRPHHWVWKHH[FOXVLYH
7&2&HUWLÀHG(GJHFHUWLÀFDWLRQUHFRJQL]LQJ
EHVWLQFODVVSURGXFWVLQDVSHFLÀFVXVWDLQDELOLW\
attribute.
6XPPDU\RI7&2&HUWLÀHG&ULWHULD
Corporate Social Responsibility
Socially responsible production - working
conditions and labor law in manufacturing
country.
(QHUJ\(IÀFLHQF\
Energy efficiency of product and power supply.
Energy Star compliant, where applicable.
Environmental Management System
Manufacturer must be certified according to
either ISO 14001 or EMAS.
Minimization of Hazardous Substances
Limits on cadmium, mercury, lead & hexavalent
chromium including requirements for mercury-
free products, halogenated substances and
hazardous flame retardants.
Design for Recycling
Coding of plastics for easy recycling. Limit on
the number of different plastics used.
Product Lifetime, Product Take Back
Minimum one-year product warranty. Minimum
three-year availability of spare parts. Product
takeback.
Packaging
Limits on hazardous substances in product
packaging. Packaging prepared for recycling.
Ergonomic, User-centered design
Visual ergonomics in products with a display.
Adjustability for user comfort (displays,
headsets) Acoustic performance – protection
against sound spikes (headsets) and fan noise
(projectors, computers) Ergonomically designed
keyboard (notebooks).
Electrical Safety, minimal electro-magnetic
Emissions
Third Party Testing
All certified product models have been tested
in an independent, accredited laboratory.
A detailed criteria set is available for download
at
www.tcodevelopment.com, where you can
also find a searchable database of all TCO
Certified IT products.
TCO Development, the organization behind
TCO Certified, has been an international
driver in the field of Sustainable IT for 20 years.
Criteria in TCO Certified are developed in
collaboration with scientists, experts, users
and manufacturers. Organizations around
the world rely on TCO Certified as a tool to
help them reach their sustainable IT goals. We
are owned by TCO, a non-profit organization
20
7
. Regulatory Infomation
representing office workers. TCO Development
is headquartered in Stockholm, Sweden, with
regional presence in North America and Asia.
For more information, please visit:
www.tcodevelopment.com
8VHUGHÀQHPRGHLVXVHGIRU7&2&HUWLÀHG
compliance.
EPEAT
(www.epeat.net)
The EPEAT (Electronic
Product Environmental
Assessment Tool) program
evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
%HQHÀWVRI(3($7
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
(1(5*<67$5·VHQHUJ\HIÀFLHQF\VSHFLÀFDWLRQV
means that these products will consume less
energy throughout their life.
CE Declaration of Conformity
This product is in conformity with the following
standards
EN60950-1:2006+A11:2009+A1:2010+A
12:2011+A2:2013 (Safety requirement of
Information Technology Equipment).
EN55022:2010 (Radio Disturbance
requirement of Information Technology
Equipment).
EN55024:2010 (Immunity requirement of
Information Technology Equipment).
EN61000-3-2:2006 +A1:2009+A2:2009
(Limits for Harmonic Current Emission).
EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.
EN50581:2012 (Technical documentation
for the assessment of electrical and
electronic products with respect to the
restriction of hazardous substances).
EN50564:2011 (Electrical and electronic
household and office equipment —
Measurement of low power consumption).
2006/95/EC (Low Voltage Directive).
2004/108/EC (EMC Directive).
2009/125/EC (ErP Directive, EC No.
1275/2008 Implementing Directive
for Standby and Off mode power
consumption).
2011/65/EU (RoHS Directive) and is
produced by a manufacturing organization
on ISO9000 level.
and is produced by a manufacturing organization
on ISO9000 level.
ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
GS EK1-2000:2013 (GS mark requirement).
prEN50279:1998 (Low Frequency Electric
and Magnetic fields for Visual Display).
MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
TCO certified (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.
21
7
. Regulatory Infomation
Energy Star Declaration
(www.energystar.gov)
As an ENERGY STAR
®
Partner, we
have determined that this product
meets the ENERGY STAR
®
JXLGHOLQHVIRUHQHUJ\HIÀFLHQF\
Note
We recommend you switch off the monitor
when it is not in use for a long time.
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there
is no guarantee that interference will not
occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the
equipment and receiver.
Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced
radio/TV technician for help.
&KDQJHVRUPRGLÀFDWLRQVQRWH[SUHVVO\
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
7RSUHYHQWGDPDJHZKLFKPD\UHVXOWLQÀUHRU
shock hazard, do not expose this appliance to
rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle. CET appareil
produit, utilise et peut émettre des
hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
22
7
. Regulatory Infomation
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
Réorienter ou déplacer l’antenne de
réception.
Augmenter la distance entre l’équipement
et le récepteur.
Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
7RXWHVPRGLÀFDWLRQVQD\DQWSDVUHoX
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
EN 55022 Compliance (Czech Republic Only)
3ROLVK&HQWHUIRU7HVWLQJDQG&HUWLÀFDWLRQ
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
$SURWHFWLRQPDUN%FRQÀUPVWKDWWKH
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
23
7
. Regulatory Infomation
North Europe (Nordic Countries) Information
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
$XIGHU5FNZDQGGHV*HUlWHVEHÀQGHWVLFK
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage
,,,ʔ$EVGHU5|QWJHQYHURUGQXQJHUIOOWVLQG
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
24
7
. Regulatory Infomation
Information for U.K. only
WARNING - THIS APPLIANCE MUST BE
EARTHED.
Important:
This apparatus is supplied with an approved
moulded 13A plug. To change a fuse in this type
of plug proceed as follows:
1. Remove fuse cover and fuse.
2. Fit new fuse which should be a BS 1362
5A,A.S.T.A. or BSI approved type.
3. Retit the fuse cover.
,IWKHÀWWHGSOXJLVQRWVXLWDEOHIRU\RXUVRFNHW
outlets, it should be cut off and an appropriate
SLQSOXJÀWWHGLQLWVSODFH
If the mains plug contains a fuse, this should
have a value of 5A. If a plug without a fuse is
used, the fuse at the distribution board should
not be greater than 5A.
NOTE: The severed plug must be destroyed
to avoid a possible shock hazard
should it be inserted into a 13A socket
elsewhere.
(A)
(B)
How to connect a plug
The wires in the mains lead are coloured in
accordance with the following code:
BLUE -“NEUTRAL”(“N”)
BROWN -“LIVE”(“L”)
GREEN&YELLOW -“EARTH”(“E”)
1. The GREEN&YELLOW wire must be
connected to the terminal in the plug
which is marked with the letter "E" or by
the Earth symbol or coloured GREEN or
GREEN&YELLOW.
2. The BLUE wire must be connected to the
terminal which is marked with the letter
"N" or coloured BLACK.
3. The BROWN wire must be connected
to the terminal which is marked with the
letter "L" or coloured RED.
Before replacing the plug cover, make certain
that the cord grip is clamped over the sheath of
the lead - not simply over the three wires.
25
7
. Regulatory Infomation
EU Energy Label
The European Energy Label informs you on
WKHHQHUJ\HIÀFLHQF\FODVVRIWKLVSURGXFW
7KHJUHHQHUWKHHQHUJ\HIÀFLHQF\FODVVRIWKLV
product is the lower the energy it consumes.
2QWKHODEHO\RXFDQÀQGWKHHQHUJ\HIÀFLHQF\
class, the average power consumption of
this product in use and the average energy
consumption for 1 year.
Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.
Restriction on Hazardous Substances
statement (India)
This product complies with the “India E-waste
Rule 2011” and prohibits use of lead, mercury,
hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers
in concentrations exceeding 0.1 weight % and
0.01 weight % for cadmium, except for the
exemptions set in Schedule 2 of the Rule.
E-Waste Declaration for India
This symbol on the product or on its packaging
indicates that this product must not be
disposed of with your other household waste.
Instead it is your responsibility to dispose of
your waste equipment by handing it over to
a designated collection point for the recycling
of waste electrical and electronic equipment .
The separate collection and recycling of your
waste equipment at the time of disposal will
help to conserve natural resources and ensure
that it is recycled in a manner that protects
human health and the environment. For more
information about where you can drop off your
waste equipment for recycling in India please
visit the below web link.
http://www.india.philips.com/about/sustainability/
recycling/index.page.
26
7
. Regulatory Infomation
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products produced and sold for China
market have to meet China RoHS request.
ѝഭབྷ䱶
RoHS
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䜘Ԧ〠
ᴹᇣ⢙䍘
䫵
˄
Pb
˅
⊎
˄
Hg
˅
䭹
˄
Cd
˅
ޝԧ䬜
˄
Cr(VI)
˅
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PBB
˅
ཊⓤҼ㤟䟊
˄
PBDE
˅
ཆ༣
żżż ż ż ż
⏢Ღᱮ⽪ቿ
× żż ż ż ż
⭥䐟ᶯ㓴Ԧ
*
× żż ż ż ż
⭥Ⓚ䘲䝽ಘ
× żż ż ż ż
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27
8. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel).
8. Customer care and
warranty
8.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
XVHGLQÁDWSDQHOPRQLWRUVDUHVRPHWLPHV
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
WKHGLIIHUHQWW\SHVRISL[HOGHIHFWVDQGGHÀQHV
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
28
8. Customer care and warranty
Note
A red or blue bright dot must be more
than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the
same type that are near to one another may be
PRUHQRWLFHDEOH3KLOLSVDOVRVSHFLÀHVWROHUDQFHV
for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
D7)70RQLWRUSDQHOLQD3KLOLSVÁDWSDQHO
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays).
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
29
8. Customer care and warranty
8.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country CSP Hotline Number Price Opening hours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare +45 3525 8761 Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare +358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am - 6pm
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am - 6pm
Greece Alman +30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica +353 01 601 1161 Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy +39 840 320 041 € 0.08 € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare +352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare +31 0900 0400 063 € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare +47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm
Poland MSI +48 0223491505 Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare +46 08 632 0016 Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica +44 0207 949 0069 Local call tariff Mon to Fri : 8am - 5pm
30
8. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center CSP Consumer care number
Belarus N/A IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria N/A LAN Service +359 2 960 2360
Croatia N/A MR Service Ltd +385 (01) 640 1111
Czech Rep. N/A Asupport 420 272 188 300
Estonia N/A FUJITSU
+372 6519900(General)
+372 6519972(workshop)
Georgia N/A Esabi +995 322 91 34 71
Hungary N/A 3URÀ6HUYLFH
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
Kazakhstan N/A Classic Service I.I.c. +7 727 3097515
Latvia N/A ServiceNet LV
+371 67460399
+371 27260399
Lithuania N/A UAB Servicenet
+370 37 400160(general)
+370 7400088 (for Philips)
Macedonia N/A AMC +389 2 3125097
Moldova N/A Comel +37322224035
Romania N/A Skin +40 21 2101969
Russia N/A CPS +7 (495) 645 6746
Serbia&Montenegro N/A Kim Tec d.o.o. +381 11 20 70 684
Slovakia N/A Datalan Service +421 2 49207155
Slovenia N/A PC H.and +386 1 530 08 24
the republic of Belarus N/A ServiceBy + 375 17 284 0203
Turkey N/A Tecpro +90 212 444 4 832
Ukraine
N/A Topaz +38044 525 64 95
N/A Comel +380 5627444225
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil
Vermont
0800-7254101
Argentina 0800 3330 856
31
8. Customer care and warranty
Contact Information for China:
Country Call center Consumer care number
China PCCW Limited 4008 800 008
Contact Information for NORTH AMERICA :
Country Call center Consumer care number
U.S.A. EPI - e-center (877) 835-1838
Canada EPI - e-center (800)479-6696
Contact Information for APMEA region:
Country ASP Consumer care number Opening hours
Australia
AGOS NETWORK
PTY LTD
1300 360 386 Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India
REDINGTON INDIA
LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677
Mon.~Fri. 9:00am-5:30pm
Indonesia
PT. CORMIC
SERVISINDO
PERKASA
+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)
Mon.~Thu. 08:30-12:00; 13:00-
17:30
Fri. 08:30-11:30; 13:00-17:30"
Korea Alphascan Displays, Inc 1661-5003
Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn Bhd +603 5102 3336
Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan TVONICS Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm
Singapore
Philips Singapore Pte
Ltd (Philips Consumer
Care Center)
(65) 6882 3966
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Thailand
Axis Computer System
Co., Ltd.
(662) 934-5498 Mon.~Fri. 08:30am~05:30pm
South Africa
Computer Repair
Technologies
011 262 3586 Mon.~ Fri. 08:00am~05:00pm
Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00
32
8. Customer care and warranty
Vietnam
FPT Service Informatic
Company Ltd. - Ho Chi
Minh City Branch
+84 8 38248007
Ho Chi Minh City
+84 5113.562666
Danang City
+84 5113.562666
Can tho Province
Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00
Philippines
EA Global Supply
Chain Solutions ,Inc.
(02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre
+97 14 8837911 Sun.~Thu. 09:00 - 18:00
Uzbekistan
Soniko Plus Private
Enterprise Ltd
+99871 2784650 Mon.~Fri. 09:00 - 18:00
Turkmenistan
Technostar Service
Centre
+(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Japan
フィリップスモニター
・サポートセンター
0120-060-530 Mon.~Fri. 10:00 - 17:00
33
9. Troubleshooting & FAQ
s
9. Troubleshooting & FAQs
9.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
Make sure the computer is turned on.
Make sure the signal cable is properly
connected to your computer.
Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
Check to see if the monitor cable has bent
pins.
Make sure the computer is turned on.
AUTO button doesn't function
The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks
Do not perform any troubleshooting steps
Disconnect the monitor from mains power
source immediately for safety
Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
Adjust the image position using the “Auto”
function in OSD Main Controls.
Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
Check that the signal cable is properly
securely connected to the graphics board
or PC.
9HUWLFDOÁLFNHUDSSHDUV
Adjust the image using the “Auto” function
in OSD Main Controls.
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
+RUL]RQWDOÁLFNHUDSSHDUV
Adjust the image using the “Auto” function
in OSD Main Controls.
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
34
9. Troubleshooting & FAQ
s
Image appears blurred, indistinct or too dark
Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in monitor panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen refresh
application if your monitor will display
unchanging static content.
Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
You can adjust “power on” light using the
power LED Setup in OSD main Controls.
Audio problem
No sound
Check if audio cable is connected to PC
and monitor correctly.
Ensure audio is not muted. Press OSD
“Menu”, select “Audio” then “Mute”. Check
it on “Off” position.
Press “Volume” in OSD main control to
adjust the volume.
USB problem
USB peripherals are not working
Check if USB upstream cable is connected
to your monitor correctly.
Turn your monitor OFF and ON once
again. You may need to install/reinstall USB
drivers in your PC and ensure hub is active.
Reconnect your USB peripherals.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
9.2 General FAQs
Q1: When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.: Recommended resolution for this
monitor:
2560 x 1440 @ 60 Hz.
Unplug all cables, then connect your PC to
the monitor that you used previously.
In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 2560 x
1440 pixels.
Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
Restart your computer and repeat step 2
and 3 to verify that your PC is set at 2560
x 1440 @ 60 Hz.
35
9. Troubleshooting & FAQ
s
Shut down your computer, disconnect your
old monitor and reconnect your Philips
monitor.
Turn on your monitor and then turn on
your PC.
Q2: What is the recommended refresh
rate for monitor?
Ans.: Recommended refresh rate in monitors
is 60 Hz, In case of any disturbance on
screen, you can set it up to 75 Hz to
see if that removes the disturbance.
4 :KDWDUHWKHLQIDQGLFPÀOHVRQWKH
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.:7KHVHDUHWKHGULYHUÀOHVIRU\RXU
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
GULYHUVLQIDQGLFPÀOHVRUDGULYHU
GLVNZKHQ\RXÀUVWLQVWDOO\RXUPRQLWRU
Follow the instructions to insert the
companion CD-ROM included in this
package. Monitor drivers (.inf and .icm
ÀOHVZLOOEHLQVWDOOHGDXWRPDWLFDOO\
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the
available resolutions. You can select the
desired resolution under Windows
®
Control Panel with the "Display
properties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the
button, then select
[Reset to recall all the original factory
settings.
Q6: Is the monitor screen resistant to
scratches?
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
Q7: How should I clean the monitor
surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures:
Press button to show the OSD (On
Screen Display) menu
Press ɾ button to select the option
[Color] then press
button to enter
color setting, there are three settings as
below.
1. Color Temperature: The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
2. sRGB: This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc).
3. 8VHU'HÀQH7KHXVHUFDQFKRRVHKLV
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
36
9. Troubleshooting & FAQ
s
Q9: Can I connect my monitor to any PC,
workstation or Mac?
Ans.: Yes. All Philips monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
Q10: Are Philips monitors Plug-and-Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows8.1/8/7, Mac
OSX
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
monitor panels?
Ans.: Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-
known phenomenon in monitor panel
technology. In most cases, the "burned
in" or "atter-imaging" or "ghost imaging"
will disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your monitor will
display unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text,
and is displaying jagged
characters?
Ans.: Your monitor works best at its native
resolution of
2560 x 1440 @ 60 Hz. For
best display, please use this resolution.
9.3 Multiview FAQs
Q1: Why I cannot activate PIP or PBP
when the sources are DVI and MHL-
HDMI?
Ans.: Please refer to below table for the main
source and its supporting sub source.
SUB SOURCE POSSIBILITY (xl)
Inputs
VGA DP DVI
MHL-
HDMI
MAIN
SOURCE
(xl)
VGA ʁʁʁ
DP ʁʁʁ
DVI ʁʁ ʁ
MHL-
HDMI
ʁʁʁ
Q2: Can I enlarge the PIP sub window ?
Ans.: Yes, there are 3 sizes to select: [Small],
[Middle], [Large]. You can press
to
enter OSD menu. Select your preferred
[PIP Size] option from the [PIP / PBP]
main menu.
Q3: How to listen to Audio, independent
of video?
Ans.: Normally the audio source is linked to
the main picture source. If you want to
change audio-source input (for example:
listen to your MP3 player independently
regardless of the video source input),
you can press
to enter OSD menu.
Select your preferred [Audio Source]
option from the [Audio] main menu.
Please note that the next time you
turn on your monitor, the monitor will
by default select the audio source you
chose last time. In case you want to
change it again, you need to go through
the above steps to select your new
preferred audio source, which then will
become the “default” mode.
37
9. Troubleshooting & FAQ
s
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© 2015 Koninklijke Philips N.V. All rights reserved.
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Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
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