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BASIC TROUBLESHOOTING
18
CAUTION: Warning: Do not open the product.
Under no circumstances should the product be
repaired by anyone other than an authorized
Paradigm Dealer, as this will invalidate the
warranty. Please contact Paradigm Customer
Support for more information.
If a problem occurs, you can try the troubleshooting suggestions
listed below. If one of these doesn’t remedy the problem, or
you are not sure how to proceed, please contact the Paradigm
Customer Support team at support@paradigm.com. Alternatively,
visit our website at paradigm.com/support for detailed
troubleshooting solutions.
I am unable to connect
the Paradigm Premium
Wireless Series product
to my Wi-Fi network.
1. Verify that your Wi-Fi network is functioning.
2. Your router’s Wi-Fi signal may be weak or your Paradigm product may be out of range of your
router’s Wi-Fi network. Move the Paradigm product closer to the router.
3. Before connecting to your network, verify that your Paradigm product’s Input button ( ) is illuminated in
WHITE, this indicates the Wireless/Wired Network Streaming Mode. If the Input button ( ) is illuminated
in BLUE, this indicates the Rear Input Mode; press the Input button ( ) to select the Wireless/Wired
Network Streaming Mode for a wireless input connection.
4. Reboot your Paradigm product (see page 16).
5. Reset your Paradigm product to factory settings (see page 16).
Problem Possible Solutions
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