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WILL NOT PAY FOR:
MCOR SERIES
45
SERVICE & WARRANTY
SERVICE INFORMATION
If none of the above has occurred, contact our customer service
department at 1-866-402-4600.
Your satisfaction is our top priority if the problem persists, or is
not resolved to your satisfaction by our service consultant,
please write to us or fax us a letter at:
Installation or start-up.
Shipping damage that is not a direct result of pack-
aging (for example freight handling).
Service by an unauthorized agency
Use of unauthorized parts.
Service during hours other than normal working hours.
Improper installation.
Service visit to teach you how to operate the appliance,
correct the installation, reset circuit breakers or
replace fuses.
Repair other than normal household use.
Damage caused by accident, abuse, alteration,
misuse, incorrect installation or installation not in
accordance with local codes.
Unit(s) installed in non-residential applications.
Travel costs for isolated geographic locations and/
or outside of 50 miles total travel distance or two
hours travel time,
Travel requiring plane, ferry, train, etc., costs.
Travel shipping and labor costs beyond the one
year after purchase, unless specifically covered
under the limited or lifetime warranty.
This warranty applies to appliances used In
residential application only. It does not cover their
use in commercial situations. This warranty is for
products purchased and retained in the 50 States of
the U.S.A, the District of Columbia and Canada. This
warranty applies even If you should move during the
warranty period. Should the original purchaser sell
the appliance during the warranty period, the new
owner continues to be protected until the expiration
date of the original purchaser's warranty period. This
verity gives you the specific legal rights. You may also
have other rights, which vary from State to State.
WARRANTY
WILL PAY FOR:
All repair, labor, and parts found to be defective due to
materials or workmanship for one (1) full year are covered
by Capital’s “In
Home” warranty. This does not apply if the unit was sub-
jected to other than normal household use. An Authorized
Factory Service
Agent must provide service during normal working hours.
No charges will be made for repair or replacement at the
location of
original installation. No charges will be made for defective
factory parts returned pre-paid, through the dealer, and
claimed within the
warranty period. All claims, regardless of warranty or non-
warranty, must be documented with photos and a detailed
description
and/or narrative of the problem and submitted to Capital’s
service department.
Warranty replacement of parts for the first year will be
freight prepaid by Capital and shipped regular ground.
Requests for expedited
shipments must be paid by the customer. Capital Cooking
will not be liable for additional transportation costs, labor,
costs, taxes or
export/import duties. This warranty shall not apply, nor can
we assume responsibility for damage that might result
from failure to
follow the manufacturer’s instructions or local codes where
the appliance has been tampered with or altered in any
way or which, in
the judgment of Capital, has been subjected to misuse,
negligence, or accident. Implied warranty shall not extend
beyond the
duration of this written warranty. This warranty is in lieu of
all other warranties, expressed or implied and all other
obligations or
liability in connection with the sale of this product.
ONE (1) Year full parts and labor covers entire product with the
exception of painted or decorative parts listed below*. (Light bulbs
covered for 60 days after installation). Standard shipping only. Ex-
pedited shipping will be at customer expense.
*Painted and decorative parts will be warranted for 90 days from
date of original purchase. Any damages or defects must be
reported within this timeframe. Replacement painted parts may
have slight color variations from the original parts due to normal
manufacturing variables.
FIVE (5) Years limited part replacement warranty. Covers part re-
placement, as noted below, due to malfunction during normal opera-
tion.
Ranges*, Range Tops*, & Ovens*: All Burners**, Heating Ele-
ments, Grates*, Griddle Plates, & Oven Racks
Barbeques: Gas Valves & all burners (excluding infrared burners)
Parts will be provided at no cost to the owner with proof of pur-
chase. All other expenses, such as labor and freight, will be
the responsibility of the owner
*Excludes Porcelain Enamel Coating for ovens and grates. Porce-
lain enamel is prone to wear over time and use.
**Unless covered by LIFETIME warranty
LIFETIME warranty (non-transferable) on stainless steel sheet metal
body parts, and Outdoor stainless steel tubular barbeque
burners (excludes Professional and Pro series), against corrosion
(excludes stainless steel barbeque grates and coverage for
neglect, abuse, damage, normal heat discoloration). Proof of pur-
chase required (freight not included).
Before you call for service, please have the following
information available:
Model #
Serial #
Date of Installation
Copy of Receipt or Invoice
A brief description of the problem
Capital Cooking Equipment, Inc.
Customer Service Manager
13211 E. Florence AveSanta Fe Springs, CA
90670
USA
Fax #: 562-903-1167
Email: customerservice@capital-cook!ng.com
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