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Battery replacement
CAUTION
• Unscrew the battery compartment on the remote control. Loosen
the base and pull to remove the battery.
• Do not install backwards or short circuit the batteries.
• Do not attempt to dismantle or charge the batteries. Keep away
from fire.
• Follow battery manufacturers' instructions when installing new
batteries (battery type CR 2032).
• Limited functionality is available without the remote control (see
'Control without the remote').
Automatic cut-out
• If the appliance is tilted by over 5° the display will show a ‘tilted’
graphic. If after 15 minutes the appliance is not levelled it will
switch ’OFF’.
• If the appliance has been tilted make sure it is level and clear up
any spillage.
Troubleshooting
• Do not carry out any maintenance or repair work other than
that shown in this Dyson Operating Manual, or advised by the
Dyson Helpline.
• An F3 failure message means the appliance is too cold. The
appliance will operate when it is above 5°C (41°F). If other failure
messages are displayed, contact the Dyson Helpline.
• If the UV-C emitter is exposed for any reason the appliance will
switch ‘OFF’.
• If the piezo or UV-C emitter needs to be replaced, contact the
Dyson Helpline.
DISPOSAL INFORMATION
• Dyson products are made from high grade recyclable materials.
Recycle where possible.
• The battery should be removed from the product before disposal.
• Dispose of or recycle the battery in accordance with local
ordinances or regulations.
• This marking indicates that this product should not be disposed
with other household wastes throughout the EU. To prevent
possible harm to the environment or human health from
uncontrolled waste disposal, recycle it responsibly to promote
the sustainable reuse of material resources. To return your used
device, please use the return and collection systems or contact
the retailer where the product was purchased. They can take this
product for environmentally safe recycling.
Dyson customer care
Thank you for choosing to buy a Dyson appliance
After registering your free 2 year guarantee, your Dyson appliance will
be covered for parts and labour for 2 years from the date of purchase,
subject to the terms of the guarantee. If you have any questions about
your Dyson appliance, call the Dyson Helpline with your serial number
and details of where/when you bought the appliance.
Most questions can be solved over the phone by one of our trained
Dyson Helpline staff.
Alternatively, visit www.dyson.co.uk/support (UK) or www.dyson.ie/
support (ROI) for online help, general tips and useful information
about Dyson.
Your serial number can be found on your rating plate which is on the
base of the appliance.
If your Dyson appliance needs a service, call the Dyson Helpline so
we can discuss the available options. If your Dyson appliance is under
guarantee, and the repair is covered, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON APPLIANCE OWNER
To help us ensure you receive prompt and efficient service, please
register as a Dyson appliance owner. There are three ways to do this:
• Online at www.dyson.co.uk/register (UK) or www.dyson.ie/
register (ROI).
• Telephone the Dyson Helpline on 08002980298 (UK) or
014757109 (ROI).
• Complete the enclosed form and post it to us.
This will confirm ownership of your Dyson appliance in the event of an
insurance loss, and enable us to contact you if necessary.
LIMITED 2 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2 YEAR LIMITED
GUARANTEE
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson’s
discretion) if it is found to be defective due to faulty materials,
workmanship or function within 2 years of purchase or delivery (if
any part is no longer available or out of manufacture Dyson will
replace it with a functional replacement part).
• Where this machine is sold outside of the EU, this warranty will
only be valid if the appliance is used in the country in which it
was sold.
• Where this machine is sold within the EU, this warranty will only
be valid (i) if the appliance is used in the country in which it was
sold or (ii) if the appliance is used in Austria, Belgium, France,
Germany, Ireland, Italy, Netherlands, Spain or the United
Kingdom and the same model as this appliance is sold at the
same voltage rating in the relevant country.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product
where a defect is the result of:
• Accidental damage, faults caused by negligent use or care,
misuse, neglect, carelessness or operation or handling of
the appliance which is not in accordance with the Dyson
Operating Manual.
• Use of the appliance for anything other than normal domestic
household purposes.
• Use of parts not assembled or installed in accordance with the
instructions of Dyson.
• Use of parts and accessories which are not genuine
Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or
its authorised agents.
• Normal wear and tear (e.g. fuse, brush bar etc.).
If you are in any doubt as to what is covered by your guarantee,
please contact the Dyson Helpline.
Summary of cover
• The guarantee becomes effective at the date of purchase (or the
date of delivery if this is later).
• You must provide proof of (both the original and any subsequent)
delivery/purchase before any work can be carried out on your
Dyson appliance. Without this proof, any work carried out will be
chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property
of Dyson.
• The repair or replacement of your Dyson appliance under
guarantee will not extend the period of guarantee.
• The guarantee provides benefits which are additional to and do
not affect your statutory rights as a consumer.
ABOUT YOUR PRIVACY
• Your information will be held by Dyson and its agents for
promotional, marketing and servicing purposes.
• If your personal details change, if you change your mind
about any of your marketing preferences or if you have any
queries about how we use your information, please contact the
Dyson Helpline.
• For more information on how we protect your privacy, please see
our privacy policy on the Dyson website.
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