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Before you call for service…
10
Problem Possible Causes What To Do
Foods defrosting Temperature control • Move the control to a temperature setting.
in OFF position.
Freezer is unplugged. • Push the plug completely into the outlet.
The fuse is blown/circuit • Replace fuse or reset the breaker.
breaker is tripped.
Door/lid left open. • Check to see if package is holding door/lid open.
Too frequent or too long
door/lid openings.
Freezer temperature Temperature control • See About the operation of your freezer.
too cold set too cold.
Fast Freeze switch is in the • See About the operation of your freezer.
ON position or has run for too
long (on some models).
Moisture forms on Not unusual during • Wipe surface dry.
outside of cabinet periods of high humidity.
Interior light No power at outlet. • Replace fuse or reset the breaker.
does not work
Freezer is unplugged. • Push the plug completely into the outlet.
(on some models)
Light bulb burned out. • Replace bulb.
Door/lid won’t fully Package holding door/lid open.
close by itself
Slow starting time Built-in overload protection.
after being off
Excessive frost Door/lid left open. • Check to see if package is holding door/lid open.
buildup
Too frequent or too long
door/lid openings.
Not unusual during
periods of high humidity.
NOTE: Do not return the freezer to the store where you purchased it. The freezer is eligible for in-home service.
For warranty service, contact us at GEAppliances.com, or call GE Appliances at 800.GE.CARES (U.S.), or 1.800.561.3344
(Canada).
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