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16E
TROUBLESHOOTING GUIDE
If you encounter the following problems while using your cooktop, check the guide below to see if you can correct the problem yourself
before calling for assistance or service:
PROBLEM POSSIBLE CAUSE SOLUTIONS
1. Power boost does not work Total power of the cooking section in
use has reached maximum rated power
of 3700W (SDH3042DB) or 4800W
(SDH3652DB).
Place one item on a cooking zone in one
section, and the other item on a cooking
zone in another section. (See POWER
SHARING)
2. The fans keep running for one
minute after the cooking zone has been
switched off
The electronics are cooling down This is a normal occurrence
3. “E”appears in the Power display Electronics fault error message of
particular cooking zone
See E0, E1, E2, E3, E7, E8, E9, EE
4. “E0”appears in the Timer display IGBT overheating Turn off unit to allow IGBT to cool.
Restart unit
5. “E1” appears in the Timer display No cookware found or improper place-
ment of cookware on the cooking zone
Make sure that the cookware is
centered on the cooking zone, and that
it is also induction compatible. See
COMPATIBLE COOKWARE
6. “E2” appears in the Timer display Supplied voltage to cooktop is too low This may be caused by reduced voltage
being supplied to the house circuit. If
connections are correct and the supplied
voltage returns to normal, the code will
disappear
7. “E3” appears in the Timer display Supplied voltage to cooktop is too high This may be caused by increased voltage
being supplied to the house circuit. If the
connections are correct and the supplied
voltage returns to normal, the code will
disappear
8. “E7” appears in the Timer display NTC1 Break off Turn the cooktop “OFF”, then turn
circuit breaker “OFF” for about 30
seconds. Turn circuit breaker “ON”
and turn the cooktop “ON” using the
POWER pad.
9. “E8” appears in the Timer display NTC1 Short circuit
10. “E9” appears in the Timer display NTC2 Break off
11. “EE” appears in the Timer display NTC2 Short circuit
12. Noise Noise like humming, crackling, clicking
and buzzing
This is a normal occurrence, see Opera-
tional Cooktop Noises
SHARP ELECTRONICS CORPORATION • 100 Paragon Drive • Montvale, New Jersey 07645 • USA
SHARP ELECTRONICS OF CANADA LTD • 335 Britannia Road East • Mississauga, Ontario • L4Z 1W9 • Canada