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5
en
Problem Cause Solution
The brewing unit
cannot be closed.
The piercing unit
and/or the TDISC
support have not been
correctly inserted.
Press the piercing unit into its holder using
both thumbs and check the position of the
TDISC support.
The TDISC has
not been correctly
inserted.
Replace the damaged TDISC with a new one.
Place the TDISC with the printed side facing
downwards so that the tab is resting in the
intended slot.
The brewing unit is not
closed properly.
Clean the brewing unit with a soft, damp cloth,
paying particular attention to the lid area.
Press the lid down until it audibly clicks into
place.
The brewing unit
cannot be opened.
The brewing unit is
still locked.
Only open the brewing unit when the status
display Y has stopped flashing and remains lit
continuously.
Unplug the mains plug. If the brewing unit stays
locked, contact the TASSIMO careline.
Fill water tank R
lightsup.
There is not enough
water in the water
tank.
Fill the tank with cold, fresh water as far as the
max mark. Reinsert the water tank.
Fill water tankR lights
up even though there
is enough water in the
water tank.
The float in the water
tank is stuck.
Clean the water tank and free the float.
The water tank is not
inserted correctly.
Check that the water tank is correctly inserted.
Fill water tank R
and Descale Q
are flashing simulta-
neously and it is not
possible to prepare
drinks.
There is a fault on the
machine.
Unplug the mains plug. Please contact the
TASSIMO careline.
Descale Q lights up
or starts flashing.
The appliance needs
to be descaled.
Descale the appliance. Please refer here to the
section Descaling.
Descale Q lights up
or starts flashing even
though decalcified
water has been used.
Even decalcified water
contains low amounts
of calcium carbonate.
Descale the appliance. Please refer here to the
section Descaling.
The quality of
the crema has
deteriorated.
The beverage outlet is
sticky or dirty.
Clean the beverage outlet. Please refer here to
the section Cleaning.
Clean the brewing unit with the orange Service
TDISC. Please refer here to the section
Cleaning.
Build-up of limescale
in the appliance.
Descale the appliance. Please refer here to the
section Descaling.
Troubleshooting
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