OWNER'S MANUAL
WASHING MACHINE
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
F4V1112BTSA F4V1112WTSA
MFL71818811
Rev.00_051121
www.lg.com
Copyright © 2021 LG Electronics Inc. All Rights Reserved.
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TABLE OF CONTENTS
This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS
CARING FOR THE ENVIRONMENT ............................................................. 5
Environmental and Economical Tips..................................................................5
Disposal of the Packaging Material ...................................................................6
Disposal of Your Old Appliance ..........................................................................6
READ ALL INSTRUCTIONS BEFORE USE .................................................... 7
Safety Messages...................................................................................................7
WARNING .................................................................................................... 7
Technical Safety....................................................................................................7
Maximum Capacity ..............................................................................................8
Installation ............................................................................................................8
Operation ..............................................................................................................9
Maintenance .......................................................................................................10
Disposal ...............................................................................................................11
INSTALLATION
Parts and Specifications .......................................................................... 12
Front View ...........................................................................................................12
Rear View.............................................................................................................13
Specifications......................................................................................................14
Accessories..........................................................................................................15
Installation Place Requirements............................................................ 16
Installation Location ..........................................................................................16
Wooden Floors (Suspended Floors) .................................................................16
Ventilation ...........................................................................................................17
Ambient Temperature .......................................................................................17
Electrical Connection .........................................................................................17
Unpacking the Appliance ........................................................................ 18
Lifting the Appliance Off the Foam Base.........................................................18
Removing the Transit Bolt Assemblies............................................................18
Levelling the Appliance ........................................................................... 19
Checking the Level .............................................................................................19
Adjusting and Levelling the Feet......................................................................19
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Using Anti-Slip Sheets........................................................................................20
Connecting the Water Supply Hose ....................................................... 21
Note for Connection ..........................................................................................21
Checking the Rubber Seal .................................................................................21
Connecting the Hose to the Water Tap...........................................................21
Connecting the Hose to the Appliance............................................................22
Installing the Drain Hose ........................................................................ 23
Installing the Drain Hose with the Elbow Bracket .........................................23
OPERATION
Operation Overview................................................................................. 24
Using the Appliance...........................................................................................24
Control Panel ............................................................................................ 26
Control Panel Features ......................................................................................26
Preparing the Wash Load ........................................................................ 29
Sorting the Clothes ............................................................................................29
Checking the Clothes Care Label......................................................................29
Checking the Clothes before Loading .............................................................29
Adding Detergents and Softeners.......................................................... 31
Detergent Dosage..............................................................................................31
Using the ezDispense Function ........................................................................31
Adding Detergent Tablets.................................................................................34
Adding Water Softener......................................................................................34
Programme Table..................................................................................... 35
Washing Programme.........................................................................................35
Extra Options ......................................................................................................37
Selectable Maximum Spin Speed .....................................................................38
Consumption Data.............................................................................................38
Extra Options and Functions .................................................................. 41
Customizing a Washing Programme...............................................................41
Using Special Options........................................................................................42
Using Basic Options ...........................................................................................42
Using the ezDispense ........................................................................................43
Settings................................................................................................................46
SMART FUNCTIONS
LG ThinQ Application ............................................................................... 48
LG ThinQ Application Features.........................................................................48
Before Using LG ThinQ Application .................................................................49
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Installing the LG ThinQ Application .................................................................50
Activating Network Connection........................................................................50
Using the Appliance Remotely .........................................................................50
Deactivating Network Connection...................................................................50
Standby Power Consumption...........................................................................50
Open Source Software Notice Information ....................................................51
Smart Diagnosis ....................................................................................... 52
Using LG ThinQ to Diagnose Issues.................................................................52
Using Audible Diagnosis to Diagnose Issues .................................................52
MAINTENANCE
Cleaning After Every Wash...................................................................... 53
What to Clean .....................................................................................................53
Cleaning the Exterior .........................................................................................53
Cleaning the Appliance Periodically & Performing an Emergency Water
Evacuation................................................................................................. 54
Tub Clean ............................................................................................................54
Cleaning the Water Inlet Filter .........................................................................54
Cleaning the Drain Pump Filter and Performing an Emergency Water
Evacuation...........................................................................................................55
Cleaning the ezDispense Drawer.....................................................................56
TROUBLESHOOTING
Before Calling for Service ........................................................................ 58
Error Messages...................................................................................................58
ezDispense Error Messages..............................................................................60
Noises You Might Hear......................................................................................61
Operation ............................................................................................................62
Performance .......................................................................................................65
Odour...................................................................................................................66
ezDispense..........................................................................................................67
Wi-Fi .....................................................................................................................68
Customer Care and Service...............................................................................69
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5
SAFETY INSTRUCTIONS
ENGLISH
SAFETY INSTRUCTIONS
CARING FOR THE ENVIRONMENT
Environmental and Economical Tips
Energy and water consumption
• Water consumption and energy usage can be affected by the weight
of the load. To make the best use of your appliance, load the
maximum amount of dry clothes for the particular programme.
• The most efficient programmes in terms of energy consumption are
generally those that perform at lower temperatures and longer
duration.
• Noise and remaining moisture content are influenced by the spinning
speed: the higher the spinning speed in the spinning phase, the
higher the noise and the lower the remaining moisture content.
• Evenly loading laundry up to the capacity indicated by the
manufacturer for the respective programmes will contribute to
energy and water savings.
• For washing smaller amounts of clothes, the automatic load
recognition system will help reduce the amount of water and energy
usage.
• Use the Speed programme for small, lightly soiled loads.
• Cold water laundry detergents can be as effective at lower
temperatures (about 20 ℃). Using 20 ℃ settings will use less energy
than 30 ℃ or higher temperatures.
Detergent
• Detergent should be chosen according to type, colour, soiling of the
fabric and the washing temperature. And it should be used according
to the instruction of the detergent manufacturer. Use only
detergents that are suitable for Drum (front load) type washers.
• Use less detergent on smaller loads.
- Partial load: 1/2 of the normal amount.
- Minimum load: 1/3 of full load.
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6
SAFETY INSTRUCTIONS
Selecting Extra Options and Functions
• Select the water temperature suitable for the type of load you are
washing. Follow the garment fabric care labels for best results.
• The Pre Wash option is recommended for washing a heavily soiled
load.
Disposal of the Packaging Material
• The packaging materials are designed to protect the appliance from
unexpected damage during transportation.
• After installing the appliance, dispose of the packaging waste
according to recycling symbols of material types. Put the packaging
waste in relevant containers to recycle it.
Disposal of Your Old Appliance
• This crossed-out wheeled bin symbol indicates that waste
electrical and electronic products (WEEE) should be
disposed of separately from the municipal waste stream.
• Old electrical products can contain hazardous substances
so correct disposal of your old appliance will help prevent
potential negative consequences for the environment and
human health. Your old appliance may contain reusable
parts that could be used to repair other products, and
other valuable materials that can be recycled to conserve
limited resources.
• You can take your appliance either to the shop where you
purchased the product, or contact your local government
waste office for details of your nearest authorised WEEE
collection point. For the most up to date information for
your country, please see www.lg.com/global/recycling.
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7
SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
Technical Safety
• This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities or
lack of experience and knowledge if they have been given supervision
or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the
appliance. Cleaning and user maintenance shall not be made by
children without supervision.
• Children of less than 3 years should be kept away unless continuously
supervised.
This symbol is displayed to indicate matters and operations
that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
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8
SAFETY INSTRUCTIONS
• If the power cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
• Ventilation openings must not be obstructed by a carpet.
• This appliance is intended to be used in household only.
• Use a new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
• The water pressure must be between 50 kPa and 800 kPa.
Maximum Capacity
The maximum capacity in some cycles for dry clothes to be washed is
12 kg
.
The recommended maximum capacity for each washing programme
may differ. To get good wash results, please refer to
Programme
Table
in
OPERATION
chapter for further details.
Installation
• Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
• This appliance should only be transported by two or more people
holding the appliance securely.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Make sure the power plug is completely pushed into the power
outlet.
• Do not plug the appliance into multiple outlet sockets, power boards,
or an extension power cable.
• Do not modify the power plug provided with the appliance. If it does
not fit the power outlet, have a proper outlet installed by a qualified
electrician.
• This appliance is equipped with a power cord having an equipment-
earthing / grounding conductor (earthing pin) and a grounding
power plug. The power plug must be plugged into an appropriate
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9
SAFETY INSTRUCTIONS
ENGLISH
outlet socket that is installed and earthed / grounded in accordance
with all local codes and ordinances.
• Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.
• This appliance must not be installed behind a lockable door, a sliding
door or a door with a hinge on the opposite side to that of the
appliance, in such a way that a full opening of the appliance door is
restricted.
Operation
• Do not apply any sharp objects to the control panel in order to
operate the appliance.
• Do not attempt to separate any panels or disassemble the appliance.
• Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless
specifically recommended in this Owner's Manual. Use only
authorized factory parts.
• Do not push down the door excessively, when the appliance door is
open.
• Do not put animals, such as pets into the appliance.
• Do not wash rugs, mats, shoes or pet blankets, stuffed toys, or any
other items other than clothes or sheets, in this machine.
• Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
• Do not leave the appliance door open. Children may hang on the door
or crawl inside the appliance, causing damage or injury.
• Do not put in, wash or dry articles that have been cleaned in, washed
in, soaked in, or spotted with combustible or explosive substances
(such as waxes, wax removers, oil, paint, gasoline, degreasers,
drycleaning solvents, kerosene, petrol, spot removers, turpentine,
vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can
cause fire or explosion.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, gasoline,
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10
SAFETY INSTRUCTIONS
thinner, petroleum, insecticide, air freshener, cosmetics, etc.) near
the appliance.
• Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
• Do not touch the door during a high temperature programme.
• In case of a water leak from the appliance or flood, disconnect the
power plug and contact the LG Electronics customer information
centre.
• Turn off water taps to relieve pressure on hoses and valves and to
minimize leakage if a break or rupture should occur. Check the
condition of the fill hoses; they should be replaced after 5 years.
• If there is a gas leakage (isobutane, propane, natural gas, etc.) within
the home, do not touch the appliance or power plug and ventilate the
area immediately.
• If the drain hose or inlet hose is frozen during winter, use it only after
thawing.
• Keep all washing detergents, softener and bleach away from
children.
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Avoid touching any water that is drained from the appliance during
the wash.
• Make sure that drainage is working properly. If water is not drained
properly, your floor may get flooded.
• When the air temperature is high and the water temperature is low,
condensation may occur and thus wet the floor.
• Wipe off dirt or dust on the contacts of the power plug.
Maintenance
• Disconnect the appliance from the power supply before cleaning the
appliance. Setting the controls to the OFF or stand by position does
not disconnect this appliance from the power supply.
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
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11
SAFETY INSTRUCTIONS
ENGLISH
• Do not spray water inside or outside the appliance to clean it.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
Disposal
• Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Remove the door before disposing of or discarding this appliance to
avoid the danger of children or small animals getting trapped inside.
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12
INSTALLATION
INSTALLATION
Parts and Specifications
NOTE
• Appearance and specifications may change without notice to improve the quality
of the appliance.
Front View
Index Part Name Index Part Name
A
Detergent Dispenser
Drawer
E
Cover Cap
B
Door
F
Drain Plug
C
Levelling Feet
G
Drain Pump Filger
D
Control Panel
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13
INSTALLATION
ENGLISH
Rear View
Index Part Name Index Part Name
A
Power Plug
C
Drain Hose
B
Transit Bolts
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14
INSTALLATION
Specifications
Dimension(mm)
Description Value
Model Name F4V1112BTSA F4V1112WTSA
Power Supply 220‒240 V~, 50 Hz
Product Weight 73 kg
Index Dimension (mm)
W
600
H
850
D
615
D'
660
D"
1135
W
D
D’’
D’
H
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15
INSTALLATION
ENGLISH
Accessories
*1 The included accessories vary depending on the model you purchased.
Cold Supply Hose Anti–slip Sheets*1
Spanner Elbow Bracket for Securing Drain Hose
Caps for Covering Transit Bolt Holes Tie Strap*1
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INSTALLATION
Installation Place Requirements
Before installing the appliance, check the following information to make sure that the
appliance should be installed in a correct place.
Installation Location
• This appliance must be installed on
firm flooring to minimize vibration
during the spin cycle. Concrete
flooring is best, being far less prone to
vibration during the spin cycle than
wooden floorboards or a carpeted
surface.
• If it is impossible to avoid positioning
the appliance next to a gas cooker or
coal burning stove, an insulation (850 X
600 mm) covered with aluminum foil
on the side facing the cooker or stove
must be inserted between the two
appliances.
• Ensure that when the appliance is
installed, it is easily accessible for an
engineer in the event of a breakdown.
• When installing the appliance, adjust
all four feet using the transit bolt
spanner provided to ensure the
appliance is stable.
Floor Installation
To ensure sufficient clearance for water
inlet hoses, drain hose and airflow, allow
minimum clearances of at least 20 mm at
the sides and 100 mm behind the
appliance. Be sure to allow for wall, door,
or floor moldings that may increase the
required clearances.
WARNING
• This appliance must only be used for
domestic household purposes and
should not be used in mobile
applications.
NOTE
• Never try to level any uneven floor by
putting pieces of wood, cardboard or
similar materials under the appliance.
Wooden Floors (Suspended
Floors)
When installing the appliance on
wooden floors, use rubber cups to
reduce excessive vibration and
unbalance. Timber or suspended type
flooring may contribute to excessive
vibration and unbalance, errors and
malfunction.
A
C
B
C
Index Clearance (mm)
A
100
B
5
C
20
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17
INSTALLATION
ENGLISH
• To reduce vibration, we recommend
placing at least 15 mm thickness of
rubber cups
A
under each adjusting
foot of the appliance, secured to at
least two floor beams with screws.
• If possible, install the appliance in one
of the corners of the room, where the
floor is more stable.
• Fit the rubber cups to reduce vibration.
CAUTION
• If the appliance is installed on the
unstable floor (e.g. wooden floor), the
warranty does not cover any damages
and cost occurred due to the
installation on the unstable floor.
NOTE
• You can purchase rubber cups (part
No.
4620ER4002B
) from the LG service
centre.
Ventilation
• Make sure that air circulation around
the appliance should not be impeded
by carpets, rugs, etc.
Ambient Temperature
• Do not install the appliance in rooms
where freezing temperatures may
occur. Frozen hoses may burst under
pressure. The reliability of the
electronic control unit may be
impaired at temperatures below
freezing point.
• If the appliance is delivered in winter
and temperatures are below freezing,
place the appliance at room
temperature for a few hours before
putting it into operation.
Electrical Connection
• Do not use an extension cord or
double adapter.
• Always unplug the appliance and turn
off the water supply after use.
• Connect the appliance to an earthed
socket in accordance with current
wiring regulations.
• The appliance must be positioned so
that the plug is easily accessible.
• Power outlet must be within 1 meter of
either side of the appliance.
WARNING
• Repairs to the appliance must only be
carried out by qualified personnel.
Repairs carried out by inexperienced
persons may cause injury or serious
malfunctioning. Contact your local
authorised LG repairer.
• The power plug must be plugged into
an appropriate outlet socket that is
installed and grounded/earthed in
accordance with all local codes and
ordinances.
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18
INSTALLATION
Unpacking the Appliance
Lifting the Appliance Off the
Foam Base
* This feature may vary depending on
the model purchased.
After removing the carton and shipping
material, lift the appliance off the foam
base.
• Make sure the tub support
A
* comes
off with the base and is not stuck to the
bottom of the appliance.
• If you must lay the appliance down to
remove the carton base
B
, always
protect the side of the appliance and
lay it carefully on its side. Do not lay the
appliance on its front or back.
Removing the Transit Bolt
Assemblies
To prevent the appliance from severe
vibration and breakage, remove transit
bolts and retainers.
1
Starting with the bottom two transit
bolts
A
, use the spanner (included) to
fully loosen all transit bolts by turning
them counterclockwise.
2
Remove the bolt assemblies by
wiggling them slightly while pulling
them out.
3
Install the hole caps.
• Locate the hole caps
B
included in
the accessory pack or attached on
the back.
NOTE
• Save the transit bolts and retainers for
future use.
• Transport this appliance for the
prevention of breakage as below:
- The transit bolts are reinstalled.
- The power cord is secured to the
back of the appliance.
*
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19
INSTALLATION
ENGLISH
Levelling the Appliance
Checking the Level
When pushing down the edges of the
top plate diagonally, the appliance
should not move up and down at all
(check both directions).
• If the appliance rocks when pushing
the top plate of the appliance
diagonally, adjust the feet again.
• Check whether the appliance is
perfectly level after installation.
NOTE
• Timber or suspended type flooring
may contribute to excessive vibration
and unbalance. Reinforcement or
bracing of the timber floor may need
to be considered to stop or reduce
excessive noise and vibration.
Adjusting and Levelling the
Feet
When installing the appliance, the
appliance should be aligned and
perfectly level. If the appliance is not
aligned and level properly, the appliance
may be damaged or may not operate
properly.
1
Turn the levelling feet as required if
the floor is uneven.
• Do not insert pieces of wood etc.
under the feet.
• Make sure that all four feet are
stable and resting on the floor.
NOTE
• Do not install the washing machine on
a plinth, stand or elevated surface
unless it is manufactured by LG
Electronics for use with this model.
2
Check if the appliance is perfectly
level using a spirit level
A
.
3
Secure the levelling feet with the lock
nuts
B
by turning anti-clockwise
against the bottom of the appliance.
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20
INSTALLATION
4
Check if all lock nuts at the bottom of
the appliance are secured properly.
NOTE
• Proper placement and levelling of the
appliance will ensure long, regular,
and reliable operation.
• The appliance must be 100%
horizontal and stand firmly in position
on a hard flat floor.
• It must not ‘Seesaw’ across corners
under the load.
• Do not let the feet of the appliance get
wet. Failure to do so may cause
vibration or noise.
Using Anti-Slip Sheets
This feature may vary depending on the
model purchased.
If you install the appliance on a slippery
surface, it may move because of
excessive vibration. Incorrect levelling
may cause malfunction through noise
and vibration. If this occurs, install the
anti-slip sheets under the levelling feet
and adjust the level.
1
Clean the floor to attach the anti-slip
sheets.
• Use a dry rag to remove and clean
foreign objects and moisture. If
moisture remains, the anti-slip
sheets may slip.
2
Adjust the level after placing the
appliance in the installation area.
3
Place the adhesive side
A
of the anti-
slip sheets on the floor.
• The most effective way is to install
the anti-slip sheets under the front
feet. If it is difficult to place the
sheets under the front feet of the
appliance, attach them under the
rear feet.
4
Put the appliance on the anti-slip
sheets.
• Do not attach the adhesive side
A
of anti-slip sheets to the feet of the
appliance.
NOTE
• Additional anti-slip sheets are available
at LG Electronics service centre.
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21
INSTALLATION
ENGLISH
Connecting the Water Supply Hose
Note for Connection
• Water pressure must be between
50
kPa
and
800 kPa
(0.5‒8.0 kgf/cm²). If
the water pressure is more than
800
kPa
, a decompression device should
be installed.
• Periodically check the condition of the
water supply hose and replace the
water supply hose if necessary.
NOTE
• Do not overtighten the water supply
hose or use mechanical devices to
tighten onto the inlet valves.
• No further backflow protection
required for connection to the water
inlet.
Checking the Rubber Seal
Two rubber seals
A
are supplied with
the water supply hose. They are used to
prevent water leaks. Connection to taps
is sufficiently tight.
• Do not use mechanical devices such as
multi grips to tighten the water supply
hose. Ensure that the curved end of
the water supply hose is connected to
the appliance.
Connecting the Hose to the
Water Tap
Connecting Screw-Type Hose to Tap
with Thread
Screw the supply hose connector onto
the water supply tap. Hand tighten only
with the aid of a soft cloth. Do not
overtighten the supply hose with any
mechanical device.
NOTE
• After connecting the water inlet hose
to the water tap, turn on the water tap
to flush out foreign substances (dirt,
sand, sawdust, and etc.) in the water
lines. Let the water drain into a bucket,
and check the water temperature.
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22
INSTALLATION
Connecting the Hose to the
Appliance
Screw the supply hose to the water inlet
valve on the back of the appliance.
• Do not connect the hose to the hot
water supply for models with one
water inlet. Connect to the cold water
supply only.
NOTE
• After completing connection, if water
leaks from the hose, repeat the same
steps. Use the most conventional type
of tap for the water supply. In case that
the tap is square or too big, remove
the guide plate before inserting the
tap into the adaptor.
• Make sure that the hose should not be
kinked or trapped.
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23
INSTALLATION
ENGLISH
Installing the Drain Hose
Installing the Drain Hose with
the Elbow Bracket
The drain hose should not be placed
higher than
100 cm
above the floor.
Water in the appliance may not drain or
may drain slowly.
• Securing the drain hose correctly will
protect the floor from damage due to
water leakage.
• If the drain hose is too long, do not
force it back into the appliance. This
will cause abnormal noise.
• When installing the drain hose to a
sink, secure it tightly with string.
105 cm
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24
OPERATION
OPERATION
Operation Overview
Using the Appliance
Before the first wash, select the
Cotton
wash programme and add a half amount
of the detergent. Start the appliance
without clothes. This will remove
possible residues and water from the
drum that may have been left during
manufacturing.
1
Sort clothes by fabric type, soil level,
colour and load size as needed.
2
Open the door and load items into
the appliance.
CAUTION
• Before closing the door, ensure that all
clothes and items are inside the tub
and not overhanging on the rubber
door seal where they will become
caught when the door is closed. Failing
to do so will cause damage to the door
seal and the clothes.
3
Close the door.
CAUTION
• Remove items from the flexible door
seal gasket to prevent clothing and
door seal damage.
4
Add cleaning products or detergent
and softener.
• Add the proper amount of
detergent to the detergent
dispenser. If desired, add fabric
softener to the appropriate areas of
the dispenser.
5
Press the
Power
button to turn on
the appliance.
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OPERATION
ENGLISH
6
Choose the desired cycle.
• Press the cycle button repeatedly or
turn the cycle selector knob until
the desired cycle is selected.
• Now select a wash temperature
and spin speed. Pay attention to the
fabric care label of your clothes.
7
Begin cycle.
• Press the
Start/Pause
button to
begin the cycle. The appliance will
agitate briefly without water to
measure the weight of the load. If
the
Start/Pause
button is not
pressed within a certain time, the
appliance will shut off and all
settings will be lost.
NOTE
• In the following case, the door will not
open even if you pause the washing
programme or turn the washing
machine off.
- When the washing machine starts a
washing programme and has water
inside the drum, the door will not
open in order to prevent a flood until
the washing machine drains the
water completely.
8
End of cycle.
• When the cycle is finished, a melody
will sound. Immediately remove
your clothing from the appliance to
reduce wrinkling.
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OPERATION
Control Panel
The actual control panel may differ from model to model.
Control Panel Features
A
Power On/Off Button
• Press this button to turn the washing
machine on.
B
Programme Knob
• Programmes are available according
to the clothes type.
• The lamp will light up to indicate the
selected programme.
C
Start/Pause Button
• This button is used to start the wash
cycle or pause the wash cycle.
• If a temporary stop of the wash cycle is
needed, press this button.
D
Extra Options and Functions
• To use the extra functions, press and
hold the corresponding button for 3
seconds. The corresponding symbol
lights up in the display.
• This allows you to select an additional
programmes and will light when
selected.
Remote Start
With the
LG ThinQ
app, you can use a
smartphone to control your appliance
remotely.
• In order to use this function, refer to
SMART FUNCTIONS
.
Wi-Fi
Press and hold the
Delay End
button for
3 seconds to initiate the connection of
the appliance to the
LG ThinQ
application.
E
Customizing Washing Programme
Buttons
Use these buttons to adjust the water
temperature or spin speed settings for
the selected programme.
• The current settings are shown in the
display.
• Press the button for that option to
select other settings.
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OPERATION
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F
ezDispense Buttons
• Press the
Dispenser 1
or
Dispenser 2
to select ezDispense function.
• LED will light up to indicate the
selected detergent type and amount.
• When the detergent or softener is
insufficient;
- In case of pressing the
Power
button
: The LED will blink and the chime will
sound.
- In case of running the appliance :
The LED will blink .
ezDispense Nozzle Clean
• Press and hold the
Spin
button for 3
seconds to use the
ezDispense Nozzle
Clean
function. This function cleans
residual detergent or softener in the
hose connected to the
ezDispense
(when changing the type of detergent
or softener).
G
Display
• The display shows the settings,
estimated remaining time, options,
and status messages. When the
appliance is turned on, the default
settings in the display will illuminate.
• While the load weight is sensed
automatically, the display on the
control panel blinks.
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28
OPERATION
Time and Status Display
A
Programme Status Indicators
• When a washing programme is
running, LED for the active stage will
blink, and the LEDs for the remaining
stages will remain steady. Once a
stage is complete, the LED will turn off.
If a cycle is paused, the active stage
LED will stop blinking.
B
AI DD
•
AI DD
M
provides the appropriate
drum rotation actions after load
sensing is completed.
•
M
is activated when the
Cotton
,
Mixed Fabric
, and
Easy Care
programmes are selected and
operated.
- If too much detergent is used, too
many suds can occur and this will
cause poor
AI DD
performance.
C
Estimated Time Remaining
• When a washing programme is
selected, the default time for that
programme is displayed. This time will
change as options are selected.
• If the display shows
---
, then the time
will be displayed after the load sensing
has detected the load size. This is
normal.
• The time shown is only an estimate.
This time is based on normal operating
conditions. Several external factors
(load weight, room temperature,
incoming water temperature, etc.) can
affect the actual time.
D
Steam Indicator
\
lights up when the programme uses
steam.
E
Rinse+ Indicator
G
lights up when the
Rinse+
option is
activated.
F
Intensive Indicator
o
lights up when the
Intensive
option is
activated.
G
Wi-Fi Indicator
f
lights up when the appliance is
connected to Wi-Fi network at home.
H
Door Lock Indicator
H
lights up when the programme starts
and the door is locked.
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OPERATION
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Preparing the Wash Load
Sort the wash load for best washing results, and then prepare the clothes according
to the symbols on their care labels.
Sorting the Clothes
• For best washing results, sort your
clothes according to the care label
stating fabric type and washing
temperature. Adjust the spin speed or
spin intensity in accordance with the
fabric type.
• Soil level (Heavy, Normal, Light):
Separate clothes according to soil
level. If possible, do not wash heavily
soiled items with lightly soiled ones.
• Colour (White, Lights, Darks): Wash
dark or dyed clothes separately from
whites or light colours. Mixing dyed
clothes with light clothes can result in
dye transfer or discolouration of
lighter clothes.
• Lint (Lint producers, Collectors): Wash
separately lint producing fabrics from
lint collecting fabrics. Lint producers
can result in pilling and linting on the
lint collectors.
Checking the Clothes Care Label
The symbols tell you about the fabric
content of your garment and how it
should be washed.
Symbols on the Care Labels
NOTE
• The dashes under the symbol give you
information about the type of fabric
and the maximum allowance of
mechanical stress.
Checking the Clothes before
Loading
• Combine large and small items in a
load. Load large items first.
• Large items should not be more than
half of the total wash load. Do not
wash single items. This may cause an
unbalanced load. Add one or two
similar items.
• Check all pockets to make sure that
they are empty. Items such as nails,
hair clips, matches, pens, coins and
Symbol Wash / Fabric type
• Normal Wash
• Cotton, Mixed Fabrics
• Easy Care
• Synthetic, Mixed Fabrics
• Special Delicate Wash
• Delicates
• Hand Wash Only
• Wool, Silk
• Do not wash
Symbol Wash / Fabric type
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30
OPERATION
keys can damage both your appliance
and clothes.
• Wash delicates (stockings, underwired
bras) in a wash net.
• Close zippers, hooks and strings to
make sure that these items do not
snag on other clothes.
• Pre-treat dirt and stains by brushing a
small amount of detergent dissolved
water onto stains to help lift dirt.
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OPERATION
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Adding Detergents and Softeners
Detergent Dosage
• Detergent should be used according to
the instruction of the detergent
manufacturer and selected according
to type, colour, soiling of the fabric and
the washing temperature. Use only
detergents that are suitable for Drum
(front load) type washers.
• If too many suds occur, reduce the
detergent amount.
• If too much detergent is used, too
many suds can occur and this will
result in poor washing results or cause
heavy load to the motor.
• If you wish to use liquid detergent,
follow the guidelines provided by the
detergent manufacturer.
• You can pour liquid detergent directly
into the main detergent drawer if you
are starting the wash cycle
immediately.
• If you select the
Pre Wash
option after
adding the detergent directly into the
drum, the detergent may be washed
away, reducing the washing
performance. For best results, use the
Pre Wash
option with the
ezDispense
function. The manual dispenser
cannot be used for dispensing pre-
wash detergent.
• Detergent usage may need to be
adjusted for water temperature, water
hardness, size and soil level of the
load. For best results, avoid
overdosing the detergent. Failing to do
so will cause oversudsing.
• Refer to the label of the clothes, before
adding the detergent and choosing
the water temperature.
• Use only suitable detergents for the
respective type of clothing:
- Liquid detergent is often designed
for special applications, e.g. for
coloured fabric, wool, delicate or
dark clothes.
- Powdered detergent is suitable for
all types of fabric.
- For better washing results of white
and pale garments, use powdered
detergent with bleach.
- Detergent is flushed from the
dispenser at the beginning of the
wash cycle.
NOTE
• Do not let the detergent harden. Doing
so may lead to blockages, poor rinse
performance or odour.
• Full load: According to manufacturer’s
recommendation.
• Part load: 1/2 of the normal amount.
• Minimum load: 1/3 of full load.
Using the ezDispense Function
When the
ezDispense
function is turned
on, the liquid detergent and softener are
dispensed in the set amounts, at the
appropriate time during the cycle.
• A full detergent compartment will last
for about 20 standard cycles, with the
drum loaded halfway up with clothes.
• The default settings are configured to
dispense
42 ml
of detergent and
30 ml
of softener for
4-6 kg
of normally
soiled laundry. This can be changed
using the
Dispenser 1
or
Dispenser 2
button. Please refer to
Extra Options
and Functions
in
OPERATION
chapter
for further details.
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32
OPERATION
1
Slowly slide the detergent dispenser
drawer out as far as it will go.
A
Liquid detergent compartment
B
Liquid fabric softener or Liquid
detergent compartment
2
Turn the lids on the
ezDispense
compartments counterclockwise to
open them.
3
Pour the detergent and softener into
their respective compartments, up to
the
MAX
line.
• The
ezDispense
drawer has two
compartments. Put the liquid
detergent into the right hand side
compartment and the liquid fabric
softener or liquid detergent into
the left hand side compartment. If
detergent is added to the
B
compartment, the fabric softener
cannot be used.
• Do not put liquid or powdered
bleach, or powdered, gel or sheet
type detergents into the
ezDispense
compartments.
• Remove any residual detergent on
the outside of the
ezDispense
drawer before inserting it.
• Do not try to fill the compartments
too quickly. Add detergent and
softener slowly to avoid overflows.
4
After filling the compartments, insert
the lids and turn them clockwise until
they are tightly closed.
• Securely close the lids to the
ezDispense
compartments to
minimize airflow which can harden
these additives and prevent them
from dispensing properly. Be
careful not to lose the lids.
5
Close the dispenser drawer slowly
before starting the cycle.
• Slamming the drawer closed may
result in the detergent overflowing
into another compartment or
dispensing into the drum earlier
than programmed.
• Be careful not to get a hand caught
in the drawer while closing.
• It is normal for a small amount of
water to remain in the manual
dispenser compartments at the end
of the cycle.
CAUTION
• Close lid and cover of the
compartment securely before use. If
not, the detergent and softner will
harden or overflow.
• Slide the detergent dispenser drawer
out or in slowly and use both hands for
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OPERATION
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safety. Failure to do so can damage the
washer or cause the detergent or
softener to leak out of the ventilation
holes.
• Detergent or fabric softener left in the
ezDispense
compartments for an
extended period may harden and fail
to dispense properly.
• Do not remove the dispenser drawer
while the product is in operation.
• Remove detergent/softener in the
ezDispense
compartments before
moving or relocating the the washing
machine.
• Keep the
ezDispense
compartment
level to prevent contents from leaking.
Using the Manual Dispense Function
Add detergent to the manual dispenser.
1
Press the
Dispenser 1
or
Dispenser 2
button repeatedly to turn off the
ezDispense
function.
A
Dispenser 1
button
B
Dispenser 2
button
2
Open the detergent dispenser
drawer.
3
Load the laundry products into the
appropriate manual dispenser
compartments.
• Use the main wash detergent
compartment at the manual
dispenser for powdered or liquid
detergent.
• Do not place detergent sheets,
tablets or packs in the manual
dispenser.
• If using single-use detergent packs,
place the pack in the drum before
loading the laundry. Do not place
liquid or powdered detergent packs
in the any of the dispensers.
C
Manual main wash detergent
compartment
4
Close the detergent dispenser
drawer slowly before starting the
cycle.
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34
OPERATION
• Slamming the detergent dispenser
drawer may result in the detergent
overflowing into another
compartment or pouring into the
tub earlier than programmed.
CAUTION
• Do not place or store laundry products,
such as detergent, bleach, or liquid
fabric softener, on top of your washer.
These products can damage the
washer’s finish and controls.
NOTE
• The manual dispenser cannot be used
for dispensing pre-wash detergent.
• When adding detergent tablets and
water softener, be sure to turn off the
ezDispense
function.
Manual Main Wash Detergent
Compartment
This compartment holds laundry
detergent for the main wash cycle. It is
recommended that powdered detergent
be used in this compartment.
• Liquid or powdered color-safe bleach
may be added to the manual main
wash compartment with detergent of
the same type. Do not mix liquids and
powders.
• If you use a detergent that does not
dissolve easily or a detergent with high
viscosity, it will leave a residue and clog
the dispenser.
• Be sure to turn off the
ezDispense
function.
Adding Detergent Tablets
Detergent tablets can also be used when
washing.
1
Open the door and put detergent
tablets into the drum before loading
the clothes.
2
Load the clothes into the drum and
close the door.
NOTE
• Do not put tablets into the dispenser.
Adding Water Softener
A water softener, such as anti-limescale
can be used to cut down on the use of
detergent in areas with high water
hardness level.
• First add detergent, and then the
water softener. Dispense according to
the amount specified on the
packaging.
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Programme Table
Washing Programme
Cotton 40 °C (Cold to 95 °C) Max. Load: Rating
Description Washes normally soiled clothes by combining various drum motions.
Eco 40-60 40 °C (40 °C to 60 °C) Max. Load: Rating
Description Washes normally soiled cotton clothes declared to be washable at 40
°C or 60 °C.
TurboWash 39 40 °C (Cold to 60 °C) Max. Load 5 kg
Description With 4 water jets operating during the wash and rinse, this washing
machine can wash a half load of lightly soiled clothes for
approximately 39 minutes.
Mixed Fabric 40 °C (Cold to 60 °C) Max. Load 5 kg
Description Washes mixed fabrics simultaneously.
• Use for various kind of fabrics except special garments (silk/
delicate, sports wear, dark clothes, wool, duvet/curtains).
Easy Care 40 °C (Cold to 60 °C) Max. Load 5 kg
Description Washes clothes that do not need ironing after washing.
• Use for Polyamide, acrylic, polyester.
Silent Wash 40 °C (Cold to 60 °C) Max. Load 6 kg
Description Washes clothes with less noise and vibration than other washing
programmes.
• Use for lightly soiled white cotton (underwear).
Allergy Care 60 °C Max. Load 5 kg
Description Helps minimise substances that cause an allergic reaction.
• Use for cotton, underwear, pillow covers, bed sheets, baby wear.
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OPERATION
NOTE
• Select the appropriate water temperature for chosen wash programme. Always
follow garment manufacturer’s care label or instructions when washing to avoid
damage to clothes.
• Select the proper wash temperature and spin speed for the desired programmes.
• Actual water temperature may differ from the declared cycle temperature.
Delicates 20 °C (Cold to 40 °C) Max. Load 4 kg
Description Washes machine-washable lingerie, sheer and lacy clothes.
Hand/Wool 30 °C (Cold to 40 °C) Max. Load 2 kg
Description Washes hand-washable and machine-washable delicate clothes such
as washable wool, lingerie, dresses etc.
• Use detergent for machine washable woolens
Sportswear 40 °C (Cold to 40 °C) Max. Load 4 kg
Description Washes special garments like sports and outdoor wear.
• Use for water-repellent fabric laminate used on clothing.
Speed 14 20 °C (20 °C to 40 °C) Max. Load 2 kg
Description Washes small loads of lightly soiled clothes for approximately 14
minutes.
Duvet Cold (Cold to 40 °C)
Max. Load 2.5 kg (1
down duvet)
Description Washes large items such as bed covers, pillows, sofa covers, etc.
Tub Clean - -
Description This function helps clean the inside of your appliance's tub.
Download Cycle - -
Description This programme allows you to download a new and special washing
programme to your appliance with a smartphone. The default
programme is
Rinse+Spin
.
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OPERATION
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• Neutral detergent is recommended.
Extra Options
*1 This option is automatically inserted in the programme and can not be deselected.
NOTE
•
Rinse+
,
Delay End
and
Add Item
options can be selected for every washing
programme in the table below.
•
Intensive
option can be selected for every washing programme in the table below
expect for
TurboWash 39
and
Speed 14
programmes.
Programme Steam Wrinkle Care TurboWash Pre Wash
Cotton
####
Eco 40-60
####
TurboWash
39
##
#
*1
#
Mixed Fabric
####
Easy Care
####
Silent Wash
###
Allergy Care
#
*1
Delicates
#
Hand/Wool
Sportswear
#
Speed 14
#
*1
Duvet
#
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OPERATION
Selectable Maximum Spin Speed
NOTE
• Actual maximum spin speed may vary depending on the load conditions. The
values above are rounded to the nearest hundred.
Consumption Data
Unit Description
Programme
Spin Speed
Default Available
Cotton
1400 rpm All
Eco 40-60
1400 rpm All
TurboWash 39
1200 rpm 400 to 1400 rpm
Mixed Fabric
1000 rpm All
Easy Care
1400 rpm All
Silent Wash
800 rpm Up to 1000 rpm
Allergy Care
1400 rpm All
Delicates
800 rpm Up to 800 rpm
Hand/Wool
800 rpm Up to 800 rpm
Sportswear
800 rpm Up to 800 rpm
Speed 14
400 rpm All
Duvet
1000 rpm Up to 1000 rpm
kg
: Laundry load
h:mm
: Programme duration
kWh
: Energy consumption
℃
: Maximum temperature inside the
treated textile
Litres
: Water consumption
rpm
: Maximum spin speed
%
: Remaining moisture at the end of spinning phase. The higher is the spin speed,
the higher is the noise and the lower is the remaining moisture.
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OPERATION
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Common Programmes
*1 It is able to clean normally soiled cotton laundry declared to be washable at 40 ℃
or 60 ℃, together in the same cycle, and that this programme is used to assess the
compliance with the EU ecodesign legislation (EU 2019/2023).
NOTE
• The test results depend on water pressure, water hardness, water inlet
temperature, room temperature, type and amount of load, degree of soiling
utilized detergent, fluctuations in the main electricity supply and chosen additional
options.
• The values for the common programs, with the exception of the
Eco 40-60
cycle, are
indicative only.
• Regulation EU 2019/2023, valid from 1st March 2021, is related to the Energy
Efficiency classes by Regulation EU 2019/2014.
• Scan the QR code on the energy label supplied with the appliance, which provides
a web link to the information related to the performance of the appliance in the EU
EPREL database. Keep the energy label for reference together with the owner's
manual and all other documents supplied with the appliance.
• The model name can be found on the rating label of the appliance, open the door
which is just around the opening to the drum.
Programme kg h:mm kWh ℃ Litres rpm %
Cotton
20 ℃ 12 2:09 0.218 24 77.0 1350 51.0
Cotton
60 ℃ 12 3:29 1.906 47 76.0 1350 51.0
Mixed Fabric
5 1:21 0.507 33 63.0 1000 65.0
Speed 14
2 0:14 0.049 23 32.0 400 107.0
Cotton
40 ℃ +
Intensive
12 4:01 0.647 28 103.0 1350 51.0
Eco 40-60
(Full)
*1
12 4:00 0.919 35 84.0 1360 46.0
Eco 40-60
(Half)
*1
6 3:00 0.620 32 54.0 1360 44.0
Eco 40-60
(Quarter)
*1
3 2:30 0.360 26 47.0 1360 43.0
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OPERATION
NOTE
• To find the same information in EPREL, visit
https://eprel.ec.europa.eu
and search
using the model name. (Valid from 1st March 2021)
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OPERATION
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Extra Options and Functions
You can use the extra options and functions to customize the programmes.
Customizing a Washing
Programme
Each programme has default settings
that are selected automatically. You may
also customize these settings using
these buttons.
Temp.
This button selects the wash
temperature for the selected
programme.
• Press the
Temp.
button until the
desired setting is lit.
• Select the water temperature suitable
for the type of load you are washing.
Follow the garment fabric care labels
for best results.
Spin
The spin intensity level can be selected
by pressing this button repeatedly.
• Press the
Spin
button to select spin
speed.
NOTE
• If
No
of the spin level is selected, the
drum of the washing machine will
rotate before the drainage.
Rinse+
This function is recommended for
people with detergent allergies.
• Press and hold the
TurboWash
button
for 3 seconds to add rinse once.
Intensive
This function is used to wash normal and
heavily soiled clothes.
• Press and hold the
Pre Wash
button
for 3 seconds.
Follow the next steps to customize a
washing programme:
1
Prepare the clothes and load the
drum.
2
Press the
Power
button.
3
Add detergent.
4
Select a washing programme.
5
Customize the washing programme
(
Temp.
,
Spin
,
Rinse+
and
Intensive
)
as necessary.
6
Press the
Start/Pause
button.
Only Using a Spin Function
1
Prepare the clothes and load the
drum.
2
Press the
Power
button.
• Do not select a washing
programme and do not add a
detergent.
3
Press the
Spin
button.
4
Press the
Start/Pause
button.
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OPERATION
NOTE
• If you select the washing programme,
you will be unable to select a spin only.
If this occurs, press the
Power
button
twice to cycle the machine off and back
on.
Using Special Options
You can customize the programmes by
using the following special options:
Steam
Adding this option helps provide better
cleaning results.
Wrinkle Care
Adding this option reduces wrinkles by
steaming after spin.
NOTE
• Selecting this option will tumble the
clothes briefly every few minutes for
up to 30 minutes after the selected
programme finishes. While this option
is running,
ENd
appears on the display.
TurboWash
Adding this option reduces the
programme time but the similar
washing results will be provided.
Follow the next steps to use a special
option.
1
Press the
Power
button.
2
Select a washing programme.
3
Customize the washing programme
(
Temp.
,
Spin
,
Rinse+
and
Intensive
)
as necessary.
4
To use special options,
Optional 1: Press
Steam
or
TurboWash
button.
Optional 2: Press and hold
Steam
button for 3 seconds to select the
Wrinkle Care
option.
5
Press the
Start/Pause
button.
Using Basic Options
You can customize the programmes by
using the following basic options:
Pre Wash
This option is recommended when
washing a heavily soiled load.
1
Press the
Power
button.
2
Select a washing programme.
3
Press the
Pre Wash
button as
necessary.
4
Press the
Start/Pause
button.
Add Item
You can use this option in order to add or
remove clothes after the washing
programme has started.
1
Press the
Power
button.
2
Select a washing programme.
3
Press the
Start/Pause
button.
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OPERATION
ENGLISH
4
Press the
Add Item
button as
necessary.
5
Open the door after it unlocks itself
and add or remove necessary
clothing items.
6
Close the door and press the
Start/
Pause
button.
NOTE
• For safety reasons, the door remains
locked when the water level or
temperature inside of the drum is
high. It is not possible to add clothes at
this time.
Delay End
You can set this function so that the
appliance starts automatically and
finishes after a specified time interval.
1
Press the
Power
button.
2
Select a washing programme.
3
Press the
Delay End
button as
necessary.
4
Press the
Start/Pause
button.
NOTE
• Except for LED of the
Delay End
button, all LEDs on the control panel
will be turned off within 20 minutes.
This feature may vary depending on
the model purchased.
• The delay time is the time to the end of
the programme, not the start. The
actual running time may vary due to
water temperature, clothes and other
factors.
• To cancel the function, the
Power
button should be pressed.
• Avoid using liquid detergent for this
function.
Using the ezDispense
Use the
Dispenser 1
and
Dispenser 2
buttons to set up and control the
ezDispense
function.
A
Dispenser 1
button
B
Dispenser 2
button
C
Liquid detergent indicator
D
Link indicator (Using only liquid
detergent both compartments)
E
Liquid fabric softener indicator
NOTE
• When the detergent or softener is
insufficient;
- In case of pressing the
Power
button: The LED will blink and the
chime will sound.
- In case of running the appliance: The
LED will blink.
global_main.book.book Page 43 Tuesday, May 11, 2021 10:16 AM
44
OPERATION
NOTE
• The default settings are configured to
dispense the detergent of
Dispenser 1
and the fabric softener of
Dispenser 2
.
Changing Dispense Level for a Single
Load
1
Press the
Power
button.
2
Turn the knob to select the desired
cycle.
3
Press the
Dispenser 1
or
Dispenser 2
button to increase or decrease the
dispensed amount from the set
defaults.
*1 The default settings are
configured to dispense
42 ml
of
detergent and
30 ml
of softener for
4-6 kg
of normally soiled laundry.
4
Press the
Start/Pause
button.
NOTE
• Use the manufacturer’s
recommendations on the detergent or
fabric softener package when setting
the
ezDispense
amounts for a
standard
4-6 kg
load.
• Most cycles will automatically use the
default amounts you have set,
indicated by the Normal LED light on
the
Dispenser 1
and
Dispenser 2
buttons.
• The
Delicates
,
Sportswear
, and
Tub
Clean
cycles turn the
ezDispense
function off by default.
Changing Default Dispense
Amounts
The default settings are configured to
dispense
42 ml
of detergent and
30 ml
of softener for
4-6 kg
of normally soiled
laundry.
Detergent should be used according to
the instruction of the detergent
manufacturer and selected according to
type, colour, soiling of the fabric and the
washing temperature.
1
Press the
Power
button.
2
Change default dispense amounts.
•
Dispenser 1
: Press and hold the
Dispenser 1
button for 3 seconds.
•
Dispenser 2
: Press and hold the
Dispenser 2
button for 3 seconds.
3
Turn the knob to increase or decrease
the amount of detergent or fabric
softener. The amount is shown in the
display.
• The default amounts can be
increased or decreased in
1 ml
increments, within a range of
9 ml
Buttons
Indicator
Dispensed
Amount
*1
More (110%)
Normal (100%)
Less (90%)
Off (0%)
global_main.book.book Page 44 Tuesday, May 11, 2021 10:16 AM
45
OPERATION
ENGLISH
to
150 ml
. The amount dispensed
may vary slightly depending on the
model.
4
Save the default changes.
•
Dispenser 1
: Press and hold the
Dispenser 1
button for 3 seconds.
•
Dispenser 2
: Press and hold the
Dispenser 2
button for 3 seconds.
Using both Dispensers for Liquid
Detergent
NOTE
• If you set both dispensers for liquid
detergent, you can not use the liquid
softener dispenser for liquid softener.
• If you want to use a liquid softener:
- After the programme is finished,
select
Rinse+Spin
(Default
programme of Download Cycle) and
add softener directly into the drum
or into the manual main wash
detergent compartment.
- If you downloaded a download cycle,
Rinse+Spin
is not available.
Setting the Dispenser 2 for Same
Liquid Detergent Dispenser
1
Press the
Power
button.
2
Press and hold the
Dispenser 1
and
Dispenser 2
buttons at the same
time for 3 seconds.
3
Press the
Dispenser 1
button to light
up the
B
Link indicator.
• The
A
Liquid detergent indicator is
always light on.
• When the
B
Link indicator is
selected, the
Dispenser 2
button
cannot be operated.
4
Press and hold the
Dispenser 1
and
Dispenser 2
buttons at the same
time for 3 seconds to save the
changes.
Setting the Dispenser 2 for Different
Liquid Detergent Dispenser
1
Press the
Power
button.
2
Press and hold the
Dispenser 1
and
Dispenser 2
buttons at the same
time for 3 seconds.
3
Press the
Dispenser 2
button to light
up the
C
Liquid detergent indicator.
4
Press and hold the
Dispenser 1
and
Dispenser 2
buttons at the same
time for 3 seconds to save the
changes.
Cleaning the ezDispense pumping
system
Use this function to change the type of
detergent or softener. This function
cleans residual detergent or softener in
the hose connected to the
ezDispense
global_main.book.book Page 45 Tuesday, May 11, 2021 10:16 AM
46
OPERATION
A
(when changing the type of detergent
or softener).
NOTE
• Run this function once a month (or
more often if needed) to remove
detergent buildup and other residue.
• If you do not clean the
ezDispense
compartment, detergent or softener
will be remained in the connected
hose.
• Using this function may cause some
foam in the drum.
1
Wash the
ezDispense
compartment
that needs to be cleaned. Please refer
to
Cleaning the Appliance
Periodically & Performing an
Emergency Water Evacuation
in
MAINTENANCE
chapter for further
details.
2
Fill the water in compartment to be
cleaned up to the
MAX
line.
3
Press the
Power
button.
4
Press and hold the
Spin
button for 3
seconds to clean the connected hose.
When this option is selected,
dcL
appears on the display.
5
Press the
Dispenser 1
or
Dispenser 2
button to select the compartment to
be cleaned up.
• Both compartments can be cleaned
at the same time.
6
Press the
Start/Pause
button.
Finishes this function within 16
minutes.
Settings
Child Lock
Use this option to disable the controls.
This function can prevent children from
changing cycles or operating the
appliance.
NOTE
• Once this function is set, all buttons
are locked except the
Power
button.
• When the controls are locked,
[L
and
the remaining time are alternatively
shown on the display during the wash
while this function is engaged.
• Turning off the power will not reset
this function. You must deactivate this
function before you can access any
other functions.
Locking the Control Panel
1
Turn on the power.
2
Press and hold the
Delay End
and
Add Item
buttons at the same time
for 3 seconds to activate this function.
• A beeper will sound, and
CL
will
appear on the display.
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47
OPERATION
ENGLISH
Unlocking the Control Panel
1
Turn on the power.
2
Press and hold the
Delay End
and
Add Item
buttons at the same time
for 3 seconds to deactivate this
function.
Beep On/Off
This appliance plays a melody when it
starts and stops.
• Press and hold the
TurboWash
and
Pre Wash
buttons simultaneously for
3 seconds to deactivate/activate this
function.
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48
SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
The
LG ThinQ
application allows you to communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a
smartphone using the convenient smart
features.
Remote Start
It allows you to control the appliance
remotely from the
LG ThinQ
application.
Download Cycle
You can download new and special
cycles that are not included in the basic
cycles on the appliance.
A variety of specialty cycles specific to
the appliance can be downloaded to the
successfully registered appliances.
Once cycle download is completed in the
appliance, the appliance keeps the
downloaded cycle until a new cycle is
downloaded.
NOTE
• Only one downloaded cycle can be
stored on the appliance at a time.
Tub Clean Coach
This function shows how many cycles
remain before it is time to run the
Tub
Clean
function.
Energy Monitoring
This function checks the energy
consumption of the recently used cycles
and monthly average.
Smart Diagnosis
This function provides useful
information for diagnosing and solving
issues with the appliance based on the
pattern of use.
Settings
Allows you to set various options on the
appliance and in the application.
Push Alert
When the cycle is complete or the
appliance has problems, you have the
option of receiving push notifications on
a smartphone. The notifications are
triggered even if the
LG ThinQ
application is off.
NOTE
• If you change your wireless router,
Internet service provider, or password,
delete the registered appliance from
the
LG ThinQ
application and register
it again.
• The application is subject to change for
appliance improvement purposes
without notice to users.
• Functions may vary by model.
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49
SMART FUNCTIONS
ENGLISH
Before Using LG ThinQ
Application
1
Check the distance between the
appliance and the wireless router (Wi-
Fi network).
• If the distance between the
appliance and the wireless router is
too far, the signal strength
becomes weak. It may take a long
time to register or installation may
fail.
2
Turn off the
Mobile data
or
Cellular
Data
on your smartphone.
3
Connect your smartphone to the
wireless router.
NOTE
• To verify the Wi-Fi connection, check
that
f
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet
service provider or refer to your
wireless router manual.
•
LG ThinQ
is not responsible for any
network connection problems or any
faults, malfunctions, or errors caused
by network connection.
• If the appliance is having trouble
connecting to the Wi-Fi network, it may
be too far from the router. Purchase a
Wi-Fi repeater (range extender) to
improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect
or may be interrupted because of the
home network environment.
• The network connection may not work
properly depending on the Internet
service provider.
• The surrounding wireless environment
can make the wireless network service
run slowly.
• The appliance cannot be registered
due to problems with the wireless
signal transmission. Unplug the
appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
• The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use
special characters.)
• Smartphone user interface (UI) may
vary depending on the mobile
operating system (OS) and the
manufacturer.
• If the security protocol of the router is
set to
WEP
, you may fail to set up the
network. Please change it to other
security protocols (
WPA2
is
recommended) and register the
product again.
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50
SMART FUNCTIONS
Installing the LG ThinQ
Application
Search for the
LG ThinQ
application
from the Google Play Store or Apple App
Store on a smartphone. Follow
instructions to download and install the
application.
Activating Network Connection
1
Run the
LG ThinQ
application.
2
Select and touch the
Front Load
Washer
in the application.
3
Press the
Power
button on the
control panel.
4
Press and hold
Wi-Fi
button for 3
seconds on the control panel.
• The Wi-Fi LED blinks during the
connection process.
Using the Appliance Remotely
Remote Start
Use a smartphone to control your
appliance remotely. You can also
monitor your cycle operation so you
know how much time is left in the cycle.
Using this function
1
Put the clothes into the drum.
• If desired, add bleach or fabric
softener to the appropriate areas of
the dispenser.
2
Press the
Power
button.
3
Press and hold
Remote Start
button
for 3 seconds to enable the remote
control function.
4
Start a cycle from the
LG ThinQ
application on your smartphone.
NOTE
• Once this function is enabled, you can
only start a cycle from the
LG ThinQ
smartphone application. If the cycle is
not started, the appliance will wait to
start the cycle until it is turned off
remotely from the application or this
function is disabled.
• If the door has been opened, you can
not start a cycle remotely.
Disable this function manually
When this function is activated, press
and hold the
Remote Start
button for 3
seconds.
Deactivating Network
Connection
1
Press the
Power
button on the
control panel.
2
Press and hold the
Spin
and
Delay
End
buttons simultaneously for 3
seconds to deactivate Network
Connection.
Standby Power Consumption
Standby power consumption
0.5 W
Network standby power
consumption
2.0 W
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51
SMART FUNCTIONS
ENGLISH
NOTE
• The activation of the network
connection may increase the power
consumption of the appliance.
Open Source Software Notice
Information
To obtain the source code under GPL,
LGPL, MPL, and other open source
licenses, that is contained in this
product, please visit http://
opensource.lge.com.
In addition to the source code, all
referred license terms, warranty
disclaimers and copyright notices are
available for download.
LG Electronics will also provide open
source code to you on CD-ROM for a
charge covering the cost of performing
such distribution (such as the cost of
media, shipping, and handling) upon
email request to opensource@lge.com.
This offer is valid for a period of three
years after our last shipment of this
product. This offer is valid to anyone in
receipt of this information.
The period of time after which
the power management
function, or a similar function,
switches the equipment
automatically into standby
and/or off mode and/or the
condition providing
networked standby
20
minu
tes
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52
SMART FUNCTIONS
Smart Diagnosis
This feature is only available on models with the
c
or
d
logo.
Use this feature to help you diagnose and solve problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence, the service may not operate due
to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi
disconnection, local app store policy, or app unavailability.
• The feature may be subject to change without prior notice and may have a different
form depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your
Wi-Fi equipped appliance, it can transmit
troubleshooting data to a smartphone
using the
LG ThinQ
application.
• Launch the
LG ThinQ
application and
select the
Smart Diagnosis
feature in
the menu. Follow the instructions
provided in the
LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the
audible diagnosis method.
• Launch the
LG ThinQ
application and
select the
Smart Diagnosis
feature in
the menu. Follow the instructions for
audible diagnosis provided in the
LG
ThinQ
application.
1
Press the
Power
button to turn on
the appliance.
• Do not press any other buttons.
2
Place the mouthpiece of your
smartphone close to the
c
or
d
logo.
3
Press and hold the
Temp.
button for
3 seconds or longer while holding the
smartphone mouthpiece to the logo
until the data transfer is complete.
• Keep the smartphone in place until
the data transfer has finished. Time
remaining for data transfer is
displayed.
4
After the data transfer is complete,
the diagnosis will be displayed in the
application.
NOTE
• For best results, do not move the
smartphone while the tones are being
transmitted.
Max.
10 mm
Max.
10 mm
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53
MAINTENANCE
ENGLISH
MAINTENANCE
WARNING
• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to
follow this warning may result in serious injury, fire, electric shock, or death.
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance.
They may damage the finish.
Cleaning After Every Wash
What to Clean
Always remove items from the washing
machine as soon as the cycle is
complete. Leaving damp items in the
washing machine can cause wrinkling,
colour transfer, and odour.
• After the wash cycle is finished, wipe
the door and door seal to remove any
moisture.
• Leave the door slightly open to dry the
drum.
• Wipe the appliance with a dry cloth to
remove any moisture.
WARNING
• Leave the door open to dry inside of
the appliance only if the children are
supervised at home.
Cleaning the Exterior
Proper care of your appliance can extend
the service life.
Exterior
• Immediately wipe off any spills.
• Wipe with a damp cloth and then again
with a dry cloth ensuring there is no
moisture in cabinet joints or crevices.
• Do not press on the surface or the
display with sharp objects.
Door
• Wash with a damp cloth on the outside
and inside and then dry with a soft
cloth.
WARNING
• Do not attempt to separate any panels
or disassemble the appliance. Do not
apply any sharp objects to the control
panel in order to operate the
appliance.
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54
MAINTENANCE
Cleaning the Appliance Periodically & Performing an
Emergency Water Evacuation
Tub Clean
This is a special function to help clean the
inside of the appliance by soaking,
washing, rinsing and spinning.
Run this function
once a month
(or
more often if needed) to reduce build-up
of detergent and softener and other
residue.
• If there is a bad smell or mildew inside
the appliance, run this function
once a
week for 3 weeks
in addition to the
regularly prompted intervals.
NOTE
• The
tcL
message will be displayed to
alert to the recommendation of
operating this function.
1
Remove any clothing or items from
the appliance and close the door.
2
Open the dispenser drawer and add
anti limescale powder to the main
wash compartment.
• Tablets can be placed directly into
the drum as an alternative to
powder.
3
Close the dispenser drawer slowly.
4
Turn on the power, and then select
the
Tub Clean
.
5
Press the
Start/Pause
button to
start.
6
Leave the door open to dry the inside
of the appliance completely.
• When the inside of the appliance is
not dried completely, it may cause a
bad smell or mildew.
WARNING
• Leave the door open to dry inside of
the appliance only if the children are
supervised at home.
Cleaning the Water Inlet Filter
The water inlet filter collects lime or any
sediment that may be in water that is
supplied to the appliance. Clean the inlet
filter every six months or so, or more
often if the water is very hard or contains
traces of limescale.
• Turn off the water supply taps to the
appliance if the appliance is to be left
for a certain period of time (e.g.
holiday), especially if there is no floor
drain (gully) in the immediate vicinity.
•
1E
error message will be displayed on
the control panel when the water is not
entering the detergent drawer.
1
Turn off the power and the water tap
and then unscrew the water inlet
hose.
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55
MAINTENANCE
ENGLISH
2
Remove the water inlet filter with
small pliers and then clean the filter
using a medium bristle tooth brush.
Cleaning the Drain Pump Filter
and Performing an Emergency
Water Evacuation
The drain filter collects threads and small
objects that may have been accidentally
left in the clothes. Make sure that the
filter is clean every six months to ensure
smooth running of your appliance.
Allow the water to cool before cleaning
the drain pump filter. Open the door in
an emergency or perform an emergency
water evacuation.
1
Unplug the appliance.
2
Open the cover cap and pull out the
drain tube.
3
Remove the drain plug from the drain
tube first
A
, and then drain the
water. Then slowly unscrew the drain
pump filter
B
to drain the remaining
water and then proceed to remove
any debris or objects from the filter.
4
After cleaning the drain pump filter,
carefully reinsert the filter and screw
the drain cap back in clockwise
carefully to avoid cross threading and
leakage. Reinsert the plug back into
the drain tube and place the tube into
its holder.
5
Close the cover cap.
CAUTION
• Be careful when draining, as the water
may be hot.
• Run the drum cleaning programme
once a month (or more often, as
needed) to remove excess detergent
and other debris.
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MAINTENANCE
Cleaning the ezDispense
Drawer
Clean the
ezDispense
compartments
every time
you refill the detergent/
softener or change to a new type of
detergent/softener.
Remove and clean the detergent
dispenser drawer
once or twice a
month
. Leaving detergent in the
detergent dispenser drawer for an
extended period or using the washing
machine for a long time may cause the
build-up of residue in the detergent
dispenser drawer.
WARNING
• Do not spray water inside the washing
machine. Doing so may cause fire or
electric shock.
1
Turn off the washing machine, and
unplug the power cord.
2
Pull out the detergent dispenser
drawer until it stops.
3
Press down the disengage button
A
to completely remove the drawer.
4
Open the lids.
5
Clean the inserts with warm water.
• Rinse the drawer in warm water to
dissolve the detergent residue or
softener scale.
• Use a soft cloth or brush to remove
any residue.
• Do not use soap when cleaning the
drawer and inserts.
6
If the detergent or softener is
hardened inside the
ezDispense
compartments, remove the covers on
the drawer.
7
Clean the insides of the
compartments with warm water.
• Use a soft cloth or brush to clean
and to remove any residue.
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MAINTENANCE
ENGLISH
• Do not use soap when cleaning the
drawer and inserts.
8
Securely close the covers on the
ezDispense
compartments.
9
Wipe off any moisture with a dry
towel or cloth after cleaning.
10
Reinsert the detergent dispenser
drawer.
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58
TROUBLESHOOTING
TROUBLESHOOTING
Operation of your appliance can lead to errors and malfunctions. The following tables
contain possible causes and notes for resolving an error message or malfunction. It
is recommended to read the tables carefully below in order to save your time and
money that may cost for calling to LG Electronics service centre.
Before Calling for Service
Your appliance is equipped with an automatic error-monitoring system to detect and
diagnose problems at an early stage. If the appliance does not function properly or
does not function at all, check the following tables before calling to LG Electronics
service centre.
Error Messages
Symptoms Possible Cause & Solution
1E
INLET ERROR
Water supply is not adequate in that location. Water does
not enter appliance or it enters slowly.
• Check another tap in the house.
Water supply tap is not completely open. Water does not
enter the appliance or it enters slowly.
• Open fully tap.
Water supply hose(s) are kinked.
• Straighten hose or reinstall the water inlet hose
The filter of the supply hose(s) are clogged.
• Check and clean the inlet valve filter after turning off the
taps and removing the hose connections to the washing
machine.
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59
TROUBLESHOOTING
ENGLISH
UE
UNBALANCE
ERROR
The appliance has a system which detects and corrects
the unbalance of the appliance.
• The clothes may be too wet at the end of the cycle,
rearrange the load to allow proper spinning. Close the door
and press
Start/Pause
button. It may take a few moments
before the appliance begins to spin. The door must be
locked before spin can be achieved.
Load is too small. This system may stop spinning or even
interrupt the spin cycle altogether if individual heavy
articles (e.g. bath mat, bath robe, etc.) are loaded.
• Add 1 or 2 similar items or smaller articles of clothes to help
balance the load. Close the door and press
Start/Pause
button. It may take a few moments before the appliance
begins to spin. The door must be locked before spin can be
achieved.
OE
WATER OUTLET
ERROR
Drain hose is kinked or clogged. Water in the appliance
does not drain or drains slowly.
• Clean and straighten the drain hose.
The drain filter is clogged.
• Check and clean the drain filter.
dE
dE1
dEz
dE4
DOOR ERROR
Door sensor malfunctions.
• Please call LG service centre. You can find your local LG
service centre phone number in the warranty card.
tE
CONTROL ERROR
This is a control error.
• Unplug the power plug and call for service.
LE
MOTOR LOCKED
ERROR
Over load in motor.
• Let the appliance wait for 30 minutes until the motor is
cooled down and then, restart the cycle.
FE
OVERFLOW ERROR
Water overfills due to a possible faulty water valve.
• Close the water tap. Unplug the power plug. Call for service.
PE
PRESSURE SENSOR
ERROR
Water level sensor malfunctions.
• Close the water tap. Unplug the power plug. Call for service.
vs
VIBRATION
SENSOR ERROR
Vibration sensor malfunctions.
• Call for service.
Symptoms Possible Cause & Solution
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60
TROUBLESHOOTING
ezDispense Error Messages
FF
FROZEN FAILURE
Is supply/drain hose or drain pump frozen?
• Supply warm water into the drum in order to unfreeze the
drain hose and the drain pump. Cover the supply hose with
wet and warm towel.
AE
WATER LEAKAGE
Water leaks.
• Call for service.
PF
POWER FAILURE
The appliance experienced a mains power failure.
• Restart the cycle.
Symptoms Possible Cause & Solution
E d1
ezDispense ERROR
1
The amount of liquid detergent in the detergent
compartment did not decrease.
After putting the detergent into the detergent
compartment, it was left for a long time and the
detergent hardened.
• Clean the detergent compartment thoroughly, fill it with
liquid detergent, install it in the drawer, and run a wash
cycle. If
E d1
is displayed continuously, call for service.
E dz
ezDispense ERROR
2
The amount of liquid detergent in the detergent
compartment did not decrease.
• Call for service.
E d3
ezDispense ERROR
3
The amount of fabric softener in the liquid fabric softener
or liquid detergent compartment did not decrease.
After putting the fabric softener into the liquid fabric
softener or liquid detergent compartment, it was left for
a long time and the fabric softener hardened.
• Clean the liquid fabric softener or liquid detergent
compartment thoroughly, fill it with liquid fabric softener,
install it in the drawer, and run a wash cycle. If
E d3
is
displayed continuously, call for service.
E d4
ezDispense ERROR
4
The amount of liquid fabric softener in the liquid fabric
softener or liquid detergent compartment did not
decrease.
• Call for service.
Symptoms Possible Cause & Solution
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TROUBLESHOOTING
ENGLISH
Noises You Might Hear
E ds
ezDispense ERROR
5
The amount of liquid detergent or fabric softener in the
liquid fabric softener or liquid detergent compartment
did not decrease.
• Call for service.
O PN
ezDispense OPEN
ERROR
The washer was operated without completely closing the
drawer.
The drawer was opened during the washer operation.
• Push the drawer completely closed. If
O PN
is displayed
continuously, call for service.
Symptoms Possible Cause & Solution
Rattling and
clanking noise
Foreign objects, such as keys, coins, or safety pins may be
in the drum.
• Stop the appliance, check the drum for foreign objects. If
the noise continues after the appliance is restarted, call for
service.
Thumping sound Heavy clothes may produce a thumping sound. This is
usually normal.
• If the sound continues, the appliance is probably out of
balance. Stop and redistribute the clothes.
The clothes may be out of balance.
• Pause the programme and redistribute the clothes after
the door unlocks.
Symptoms Possible Cause & Solution
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TROUBLESHOOTING
Operation
Vibrating noise Package materials are not removed.
• Remove package materials.
The clothes may be unevenly distributed in the drum.
• Pause the programme and redistribute the clothes after
the door unlocks.
Not all levelling feet are resting firmly and evenly on the
floor.
• See the
Levelling the Appliance
instruction to adjust the
levelling of the appliance.
Floor not rigid enough.
• Check if the floor is sold and does not flex. See the
Installation Place Requirements
to select the proper
location.
Symptoms Possible Cause & Solution
Water is leaking. House drain pipes are clogged.
• Unclog waste pipes. Contact plumber if necessary.
Leakage is caused by improper installation of drain hose
or clogged drain hose.
• Clean and straighten the drain hose. Check and clean the
drain filter regularly.
Drain pump filter cap is not fitted correctly.
• Refit the drain pump filter.
Symptoms Possible Cause & Solution
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ENGLISH
Appliance does
not operate.
Control panel has powered off due to inactivity.
• This is normal. Press the
Power
button to turn the
appliance on.
Appliance is unplugged.
• Make sure that the cord is plugged securely into a working
outlet.
Water supply is turned off.
• Turn the water supply tap completely.
Controls are not set properly.
• Make sure that the programme is correctly set. Close the
door and press the
Start/Pause
button.
Door is open.
• Close the door and make sure that nothing is caught under
the door preventing it from closing completely.
Circuit breaker/fuse is tripped/blown.
• Check house circuit breakers/fuses. Replace fuses or reset
breaker. The appliance should be on a dedicated branch
circuit. The appliance will resume the programme where it
stopped once power is restored.
Control needs to be reset.
• Press the
Power
button, then reselect the desired
programme and press the
Start/Pause
button.
Start/Pause was not pressed after a programme was set.
• Press the
Power
button, then reselect the desired
programme and press the
Start/Pause
button. The
appliance is turned off if the
Start/Pause
button is not
pressed within a certain time.
Extremely low water pressure.
• Check another tap in the house to make sure that
household water pressure is adequate.
Appliance is heating the water or making steam.
• The drum may stop operating temporarily during certain
cycles, while water is safely heated to a set temperature.
Buttons may not
function properly.
The Child Lock option is activated.
• Deactivate the
Child Lock
option if necessary.
Symptoms Possible Cause & Solution
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TROUBLESHOOTING
Door does not
open.
The door cannot be opened for safety reasons once the
appliance starts.
• This is normal. You can safely open the door after
H
turns
off.
Appliance is not
filling properly.
Inlet filter clogged.
• Make sure the inlet filters on the fill valves are not clogged.
Inlet hoses may be kinked.
• Check that inlet hoses are not kinked or clogged.
Insufficient water supply.
• Make sure that both hot and cold water taps are turned on
all the way.
Hot and cold supply hoses are reversed.
• Check supply hose connections.
Appliance does
not drain water.
Kinked drain hose.
• Ensure that the drain hose is not kinked.
Drain located higher than 1.2 m above the floor.
• Make sure that the drain hose is no higher than 1.2 m above
the bottom of the appliance.
Detergent is not
dispensed
completely or not
dispensed at all.
Too much detergent is used.
• Follow the guidelines provided by the detergent
manufacturer.
Drain Pump Filter may be blocked.
• Clean the Drain filter.
Cycle time is
longer than usual.
The load is too small.
• Add more items to allow the appliance to balance the loads.
Heavy articles are mixed with lighter items.
• Always try to wash articles with similar weight in order to
allow the appliance to evenly distribute the weight of the
load for spinning.
The load is out of balance.
• Manually redistribute the load if articles have become
tangled.
Symptoms Possible Cause & Solution
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ENGLISH
Performance
Cycle end is
delayed
Unbalance is detected or suds removing programme is
on.
• This is normal. The time remaining shown on the display is
only an estimated duration. Actual time may vary.
Symptoms Possible Cause & Solution
Poor stain
removal
Previously set stains.
• Articles that have been previously washed may have stains
which have been set. These stains may be difficult to
remove and may require hand washing or pre-treating to
aid in stain removal.
Staining Bleach or softener is dispensed too soon.
• Dispenser compartment is overfilled. It makes bleach or
softer dispensed rapidly. Always measure bleach or
softener to prevent overfilling.
• Close the detergent dispenser slowly.
Bleach or softener was added directly to the clothes in the
drum.
• Always use the detergent dispenser to ensure that bleach
or softener is properly dispensed at the right time in the
programme.
Clothes were not properly sorted.
• Always wash dark colours separately from light colours and
whites to prevent discoloration.
• Never wash heavily soiled items with lightly soiled items.
Symptoms Possible Cause & Solution
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TROUBLESHOOTING
Odour
Wrinkling Appliance is not unloaded promptly.
• Always remove items from the appliance as soon as the
programme is complete.
Appliance is overloaded.
• The appliance can be fully loaded, but the drum should not
be tightly packed with items. The door of the appliance
should be closed easily.
Hot and cold water supply hoses are reversed.
• Hot water rinse can set wrinkles in garments. Check the
supply hose connections.
Spin speed may be too high.
• Set the spin speed to suit the garment type.
Symptoms Possible Cause & Solution
Musty or mildewy
odour in appliance
Inside of drum is not cleaned properly.
• Run the
Tub Clean
function regularly.
Odours can occur if the drain hose is not properly
installed, causing siphoning (water flowing back inside of
the appliance).
• When installing the drain hose, make sure that it does not
get kinked or blocked.
If the detergent dispenser is not cleaned regularly,
odours can occur from mold or foreign substances.
• Remove and clean the detergent dispenser, especially the
top and bottom of the dispenser’s opening.
Symptoms Possible Cause & Solution
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ezDispense
Symptoms Possible Cause & Solution
Refill Alarm
continues to
display when
detergent/
softener is added.
Detergent/softener has built up on the fluid level sensor.
• Open the compartment covers and clean the insides of the
ezDispense
compartments with warm water. Use a soft
brush to remove any residue. If the
Refill Alarm
is
displayed continuously, call for service.
The amount of detergent/softner is not enough for the
sensor to detect.
• Fill the detergent/softner up to the
MAX
line in the
compartment.
Too much/too
little detergent or
softener
dispensed.
The default dispense amounts setting may need to be
changed.
• Check and change the default dispense amounts setting.
The ezDispense
doesn't dispense
detergent/
softener.
The ezDispense function is off.
• Turn on the
ezDispense
function.
The ventilation holes are blocked.
• Clean the ventilation holes for the lids on the
compartments with warm water.
The detergent or softener in the ezDispense
compartments has hardened.
• Clean the
ezDispense
compartments and change the
detergent or softener.
There's foam on
the rinsing course,
and there's
detergent left on
the clothes after
the washing.
Detergent was used when rinsing.
• Please make sure that the detergent/softner is stored
correctly. (right: detergent / left: softener)
After the washing,
there's a scum on
the cloth.
You need to clean the inside of the ezDispense system.
• When using both dispensers for liquid detergent, make
sure to run the
ezDispense Nozzle Clean
in advance.
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TROUBLESHOOTING
Wi-Fi
Detergent,
softener leaks
from the lid of the
ezDispense
compartments.
You need the ezDispense compartment's horizontal
maintenance.
• Leakage occurs when the
ezDispense
compartment is
tilted. Slide the
ezDispense
compartment out or in slowly
and use both hands for safety.
The lid isn't fully closed.
• Securely close the lids to the
ezDispense
compartments. Be
careful not to lose the lids.
Symptoms Possible Cause & Solution
Your home
appliance and
smartphone are
not connected to
the Wi-Fi network.
The password for the Wi-Fi that you are trying to connect
to is incorrect.
• Find the Wi-Fi network connected to your smartphone and
remove it, then register your appliance on
LG ThinQ
.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
of your smartphone and register
the appliance using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination
of English letters and numbers. (Do not use special
characters).
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the
wireless router to 2.4 GHz and connect the appliance to the
wireless router. To check the router frequency, check with
your internet service provider or the router manufacturer.
The distance between the appliance and the router is too
far.
• If the distance between the appliance and the router is too
far, the signal may be weak and the connection may not be
configured correctly. Move the location of the router so that
it is closer to the appliance.
Symptoms Possible Cause & Solution
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ENGLISH
Customer Care and Service
Contact an LG Electronics customer information centre.
• To find an LG Electronics authorised service personnel, visit our website at
www.lg.com
and follow the instructions found there.
• Self-repair is not recommended as it could further damage the device and void the
guarantee.
• Spare parts referenced in Regulation 2019/2023 are available for a minimum
duration of 10 years.
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Memo
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Memo
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