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15
ENGL I S H
10 Frequently asked questions
Bluetoothheadsetdoesnotswitchon.
Battery is very low.
Charge your Bluetooth headset.
Noconnectiontomobilephone.
Bluetooth disabled.
Enab
le Bluetooth on your mobile phone and turn
the headset on after turning on the phone.
Mobilephonecannotfindheadset
• The headset may be connected to another
pr
eviously paired device
Turn the currently connected device off or
move it out of range.
• Pairings may have been reset or headset has
been previously paired with other device.
Start the pairing process as described in this
user manual.
Redialingdoesnotwork.
Your mobile phone may not support this feature.
Voicedialingdoesnotwork.
Your mobile phone may not support
this feature.
TheheadsetisconnectedtoaBluetooth
ster
eoenabledphone,butmusicwillplay
onthephone
sspeakeronly.
Phone may have option to listen to music via
speak
er or headset.
Check your phones user guide on how to transfer
the music to the headset.
Audioqualitywhenstreamingfromphone
isveryloworaudiostreamingdoesnot
workatall.
Phone may not be A2DP
compatible and only
support (mono) HSP/HFP.
Check your phones compatibility.
Audioqualityispoorandcracklingnoises
can
beheard.
Bluetooth audio source is out of range.
Reduce
the distance between the headset and
the Bluetooth audio source, or remove obstacles
between them.
Ihearbutcannotcontrolthemusiconmy
de
vice(e.g.skipforward/backward).
Bluetooth audio source does not support
AVRCP.
Check
the user manual of your audio source.
Theheadsetisnotchargingorcharging
v
eryslowlywhenusingtheUSBcharging
cable.
The USB port provides no or too little power.
Y
our USB port should provide 500mA. Try
another USB port at the back of your PC or a
powered USB hub.
Please visit
www.philips.com/welcome
for
additional support.
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