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Problem solving guide
52
General problems with the washing machine
Problem Possible cause and remedy
Fabric softener is not
completely dispensed
or too much water
remains in the
compartment.
The siphon tube is not correctly positioned, or is
clogged up.
Clean the siphon (see “Cleaning and care -
Cleaning the detergent dispenser drawer”).
At the end of the
programme there is still
liquid in the capsule.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
This is not a fault.
For technical reasons, a small amount of water will
remain in the capsule.
There is water next to
the capsule in the fabric
softener compartment.
The sensor was not activated.
Make sure that you remember to activate the
sensor the next time you insert a capsule.
An empty capsule was not removed at the end of the
last wash programme.
Remove and dispose of the empty capsule at the
end of each programme.
The small pipe in the detergent dispenser drawer
onto which the capsule is placed is blocked.
Clean the small pipe.
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