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en Troubleshooting
10
Follow the cleaning instructions on the product
packaging.
Tip:You can achieve good cleaning results if you
use a special sponge for glass ceramic.
9.3 Cleaning the hob surround
Clean the hob frame after use if dirty or stained.
Notes
¡ Note the information on unsuitable cleaning
products. →Page9
¡ Do not use the glass scraper.
1.
Clean the hob frame with hot soapy water and a soft
cloth.
Wash new sponge cloths thoroughly before use.
2.
Dry with a soft cloth.
10 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING‒Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced by trained specialist staff.
WARNING‒Risk of burns!
The hotplate heats up but the display does not work.
▶
Switch off the fuse in the fuse box.
▶
Call the customer service.
WARNING‒Risk of fire!
The hob switches off automatically and can no longer
be operated. It may switch on unintentionally at a later
point.
▶
Switch off the fuse in the fuse box.
▶
Call the customer service.
10.1 Information on display panel
Fault Cause and troubleshooting
None There has been a power cut.
1.
Check the household fuse for the appliance.
2.
Check whether there has been a power failure by trying other electrical appli-
ances.
All displays flash The control panel is wet or objects are lying on it.
▶
Dry the control panel or remove the object.
Several hotplates have been used over a prolonged period at high power set-
tings. The hotplate has been switched off to protect the electronics.
1.
Wait a while.
2.
Touch any touch field.
a When the message no longer appears, the electronics have cooled down
sufficiently. You can continue to cook.
Despite being switched off by , the electronics have become hot again. All
hotplates have therefore been switched off.
1.
Wait a while.
2.
Touch any touch field.
a When the message no longer appears, the electronics have cooled down
sufficiently. You can continue to cook.
and the heat setting flash al-
ternately. A signal sounds.
Hot pot near the control panel. There is a risk that the electronics will overheat.
▶
Remove the pan.
a The display goes out shortly afterwards.
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