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8
Ice and Water
The ice maker is not producing ice or not enough ice
■ Is the ice maker wire shutoff arm or switch (depending on
models) in the OFF position?
■ Is the water line shutoff valve to the refrigerator turned
on?
■ Has the ice maker just been installed? Is the freezer
temperature cold enough to produce ice? Wait 24 hours
after ice maker hookup for ice production to begin. Allow
3 days after ice production begins to completely fill ice
container.
■ Does the ice maker mold have water in it or has no ice
been produced? Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on.
■ Has a large amount of ice just been removed? Allow
24 hours for ice maker to produce more ice.
■ Is there a water filter installed on the refrigerator? The filter
may be clogged or installed incorrectly.
■ Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the
ejector arm with a plastic utensil.
■ Is a reverse osmosis water filtration system connected to
your cold water supply? See “Water Supply Requirements”
in either the Installation Instruction booklet or the Use & Care
Guide.
The ice cubes are hollow or small
This is an indication of low water pressure.
Check the following:
■ Is the water shutoff valve fully open?
■ Are there kinks in the water lines that could restrict water
flow?
■ If you are using a water filter, remove the filter and operate the
dispenser. If water flow increases, the filter is clogged or
incorrectly installed.
■ Is a reverse osmosis water filtration system connected to your
cold water supply? See “Water Supply Requirements” in
either the Installation Instructions or the Use & Care Guide.
■ If you still have questions regarding your water pressure, call a
licensed, qualified plumber.
Off-taste, odor or gray color in the ice
Check the following:
■ Are the plumbing connections new, causing discolored or off-
flavored ice?
■ Have the ice cubes been stored too long?
■ Does the freezer and ice bin need to be cleaned?
■ Has food in the freezer or refrigerator been wrapped properly?
■ Does the water contain minerals (such as sulfur)? A filter may
need to be installed to remove the minerals.
■ Is there a water filter installed on the refrigerator? Gray or dark
discoloration in ice indicates that the water filtration system
needs additional flushing.
The ice dispenser will not operate properly
If the ice storage bin is located on the door, remove the temporary
shield from underneath the ice storage bin. See “Ice Maker and
Storage Bin.”
Check the following:
■ Is the freezer door closed completely?
■ Is the ice bin installed correctly?
■ Is there ice in the bin?
■ Has the ice frozen in the ice bin?
■ Is ice stuck in the delivery chute?
■ Has the wrong ice been added to the bin? Use only cubes
produced by the current ice maker.
■ Has the ice melted around the auger (metal spiral) in the
ice bin? Dump the ice cubes and clean the ice bin. See “Ice
Maker and Storage Bin.”
■ Is the ice dispenser stalling while dispensing “crushed”
ice? Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
■ Has the dispenser lever been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING
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