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5
BEFORE YOU CALL FOR SERVICE…
Problem Possible Causes What To Do
Water contains tiny New filter cartridges contain • Turn on a water faucet and allow these harmless carbon particles to
black particles activated carbon, which is purge from the cartridge. Turn off the faucet when the water is clear.
a harmless black powder.
Water has air bubbles Air in system after installation. • Will go away after water runs for a while.
and is cloudy
Indicator light on the Three months usage has occurred. • Replace filter cartridge and batteries in the timer.
timer is flashing This is the maximum life of the
• Reset timer by holding down the reset button for 5 seconds.
filter cartridges.
Indicator light on the Timer operating normally. • Light flashed 5 times when reset. It will not flash again until 3 months
timer is not working have passed.
• No action required.
Batteries may need to be • Observe orientation markings on the holder and install correctly.
replaced or they may have been Replace batteries if they are old.
installed incorrectly.
Timer not reset Reset button has built-in time delay. • Reset timer by holding down reset button for 5 seconds.
Chlorine taste and /or The filter cartridge is no • Replace FXHTC filter cartridge.
odor in the product water longer removing chlorine
from the water supply.
FXHSC Filter (pleated paper) is • If chlorine reduction is desired, change to FXHTC filter cartridge.
installed, which does not remove
chlorine.
Fittings are leaking Not enough sealing tape • Unscrew fitting from head and remove old sealing tape. Add new sealing
between fitting and head on fittings. tape to the fitting.
Fitting has become loose. • Install mounting bracket if not used.
• Tighten fittings with wrench.
Water dispenses The filter has been installed • A three-month change-out period is recommended.
very slowly for too long. Replace filter cartridge.
The filter cartridge has • High sediment levels can cause premature clogging.
become clogged. Replace filter cartridge.
Fittings are leaking Piping system is not • This fitting is designed for 3/4″ copper pipe only. Consult a licensed
between fitting and pipe 3/4″ copper pipe. plumber if other piping is used.
Compression nut has become loose. • Tighten the compression nut with wrench while holding other half of
fitting with second wrench.
Canister is difficult Inlet water supply still on. • Shut off inlet water and push red pressure relief button.
to remove
Internal water pressure has not • Push red pressure relief button.
been relieved.
Leaking between Seal O-ring is missing or damaged. • Replace O-ring (Part #HDRING)
canister and head
Canister is loose. • Turn off water supply.
• Press red pressure relief button.
• Tighten canister with canister wrench.
Troubleshooting Tips
Save time and money! Review the chart below
first and you may not need to call for service.
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