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24 49-50322
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
If you are still having trouble, please visit www.GEAppliances.com/ge/service-and-support/contact.htm
or call us at 800.626.2005.
Problem Possible Causes What To Do
Water has air bubbles and
is cloudy
Air in system after installation. Will go away after it runs for a while.
Amber “FILTER” light on
the faucet base is flashing
Six months or 900 gallons of product
water usage has occurred. This is
the maximum life of the prefilter and
postfilter.
Replace the prefilter, postfilter and battery in the
faucet base.
Amber “RO” light flashing.
NOTE: Disregard initial or
occasional short periods of
this flashing light
Low usage of Reverse Osmosis
product water.
Open the RO water faucet and allow system to
drain.
Close the RO water faucet and allow the system to
regenerate the water supply.
The Reverse Osmosis cartridge is no
longer reducing the required amount
of Total Dissolved Solids.
Replace the Reverse Osmosis cartridge and flow
control.
Water supply to the Reverse Osmosis
system not within specifications.
Increase water pressure, precondition the
water, etc., as needed to conform before doing
maintenance on the Reverse Osmosis system.
It takes 25 seconds or light flashes
for RO light to switch to OK light with
good filtered water.
Normal operation. See description of operation on
page 14.
Indicator lights on faucet
base not working
Faucet base leadwire not connected to
the electronics board lead wire.
Connect.
Battery installed incorrectly or
expended.
Observe orientation markings on page 14 and
install correctly. Replace battery if old.
Leadwires damaged. Inspect and repair as needed.
Battery is dead. Use new CR2032, 3-volt battery.
Amber “FILTER” light
ON after filter and battery
replacement
Electronics not fully reset when
battery was replaced.
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Chlorine taste and/or odor
in the Reverse Osmosis
product water
The ppm of chlorine in your water
supply exceeds maximum limits and
has destroyed the Reverse Osmosis
membrane.
If the water supply contains more than 2.0 ppm
of chlorine, additional filtering of the water supply
to the Reverse Osmosis is needed. Correct this
condition before doingmaintenance on the Reverse
Osmosis system.
The prefilter is no longer reducing
chlorine from the water supply.
Replace the Reverse Osmosis membrane
cartridge, flow control, screen, prefilter, postfilter
and battery in the faucet base.
Other taste and/or odor High quality product water may have
a different taste than what you’re used
to.
This is normal.
Low water usage. Completely drain system and allow to refill.
Contamination in product water
storage.
Use sanitizing procedures.
Prefilter and postfilter need to be
changed.
Replace the prefilter and postfilter.
Sanitize system.
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