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Problem Possible Cause Solutions
Water drips
indoors.
The air conditioner is not tilted to
the outside.
For proper water disposal, make
sure the air conditioner slants
slightly from the cabinet front to the
rear.
Water collects in
base pan.
Moisture removed from air and
drains into base pan.
This is normal for a short period in
areas with little humidity; normal for
a longer period in very humid areas.
Air conditioner
turns on and off
rapidly.
Outside temperature extremely
hot.
Refer to installation instructions or
check with installer.
Clean air filter.Dirty air filter - air restricted.
Noise when unit is
cooling.
Air movement sound.
This is normal. If too loud, set to
lower FAN setting.
Window vibration - poor
installation.
Refer to installation instructions or
check with installer.
Remote sensing
deactivating
prematurely.
Remote control not located
within range.
Place remote control within 20 feet
& 120° radius of the front of the
unit.
Remote control signal
obstructed.
Remove obstruction.
Room too cold. Set temperature too low. Increase set temperature.
Air conditioner is turned off. Turn the air conditioner on.
Wireless router is turned off. Turn the router on.
The air conditioner
is not connecting
to the Wi-Fi.
The Wi-Fi router is too far from
the air conditioner.
Move the router closer to the air
conditioner or purchase and install
a Wi-Fi repeater (signal booster).
You do not have permission
to use the router or it is
incompatible.
Make sure you are selecting the
correct wireless router from the list.
The router must be set to 2.4 GHz.
NOTE
● If you see "CH" in the display, please call 1-800-243-0000.
Can't connect the
LG ThinQ App. to
the air conditioner.
24
TROUBLESHOOTING
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