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Troubleshooting
I cannot answer a second call
•
Make sure that your calling device supports the Bluetooth® headset profile.
•
Make sure that the correct calling device is selected.
Music from another device does not play in the headset
•
Make sure that the music-playing device is paired with the headset.
•
Restart the music player application on the music-playing device.
•
Make sure that the correct music source is selected.
The headset turns off automatically
•
If the headset beeps several times shortly before turning off, the battery level is low.
Charge the battery.
I cannot create a voice bookmark
Recording audio to create Life bookmarks is no longer supported by your device. The
voice bookmark functionality was removed in a software update for the Lifelog
application.
No connection between headset and other device
•
Make sure that the headset is charged and within range of the device that you want
to connect to. A maximum distance of 10 metres (33 feet), with no solid objects in
between, is recommended.
•
Disable the Bluetooth® function in the other device so that all connections are
closed, then re-enable the Bluetooth® function and pair the headset with the device
again.
Unexpected behaviour
•
Reset the headset.
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