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5- IF THERE IS A PROBLEM
Problem Possible causes Solutions
• Water drips from the holes in the soleplate.
• Brown streaks come through the holes in the
soleplate and stain the linen.
• The soleplate is dirty or brown and can stain
the linen.
• There is little or no steam.
• The soleplate is scratched or damaged.
• Water is running out of the tank filler hole.
• Steam or water come from the iron as you finish
filling the tank.
• The program selector has no effect.
• The spray does not spray
• The chosen temperature is too low and does not allow for
the formation of steam.
• You are using the Shot of Steam button too often.
• You have stored the iron horizontally, without emptying it and without
setting it to DRY.
• You are using chemical descaling agents.
• You are using pure distilled/demineralised or softened water.
• Fabric fibres have accumulated in the holes of the soleplate and are
burning.
• Your linen has not been rinsed sufficiently or you have ironed a new
garment before washing it.
• Your are ironing with an inappropriate program (temperature too high).
• You are using starch.
• The water tank is empty.
• The anti-calc valve is dirty.
• Your iron has a build-up of scale.
• Your iron has been used dry for too long.
• You have placed your iron flat on a metallic rest-plate or ironed over a
zip.
• You have not closed the tank stopper properly.
• The steam control is not set to the DRY position.
• The selection is already at one extreme of the range.
• The tank is empty.
• Choose a program from 2 to 8 and wait for the light to go out.
• Wait a few seconds between each use of the button.
• See the section "Storing your iron".
• Do not add any descaling agents to the water in the water tank.
• See section “Types of water not to use”.
• Carry out a self-clean.
• Clean the soleplate with a non-metallic sponge.
Vacuum the holes of the soleplate from time to time.
• Ensure linen is rinsed thoroughly to remove any soap deposits or
chemicals on new garments which may be sucked up by the iron.
• Select the appropriate program.
• Clean the soleplate as indicated above.
Always spray starch onto the reverse side of the fabric to be ironed.
• Fill it.
• Clean the anti-calc valve.
• Clean the anti-calc valve and carry out a self-clean.
• Carry out a self-clean.
• Wait for the soleplate to reach the correct temperature
• Always set your iron on its heel.
• Make sure that the stopper is properly closed and that the arrow
points to the “closed padlock” symbol.
• Check that the steam control is set to the DRY position.
• Operate the selctor in the opposite direction.
• Fill the tank.
If you have any problem or queries, please contact our Customer
Relations team first for expert help and advice.
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