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Frequently Asked Questions
123
Problem Possible cause and solution
The appliance door
cannot be opened.
The Pull2OpenDoor Assistant is switched on but the
appliance has a handle-free cabinet front.
For handle-free cabinet fronts, switch on the
Push2OpenDoor Assistant (see “Switching on the
Door Assistant” in “Selecting additional settings”).
The appliance door
cannot be opened when
Sabbath Mode is
switched on.
The Push2OpenDoor Assistant is switched on at the
same time as Sabbath Mode.
When Sabbath Mode is switched on, the Door As-
sistant is deactivated.
Pull the appliance door open from below or from
the side.
The left Fridge Zone
door will not open.
The Push2OpenDoor Assistant is switched on but
only the right Fridge Zone door can be controlled
with the Door Assistant.
Not a fault. If the Push2Openfunction is activated
in the case of a handle-free cabinet front, the right
Fridge Zone door must be opened first before the
left Fridge Zone door can be opened.
The storage life of the
food stored in the dry
compartment of the
MasterFresh zone is re-
duced.
The temperature in the dry compartment of the Mas-
terFresh zone is possibly too high. The temperature in
the dry compartment is controlled by the set temper-
ature in the Fridge Zone.
Lower the temperature in the Fridge Zone (see
“Setting the temperature” in “The correct tempera-
ture”).
There is condensation
on the door pillar be-
tween the Fridge Zone
doors or on the door
seals.
The combination of high air humidity and low ambi-
ent temperature can result in condensation forming
on the door pillar between the Fridge Zone doors or
on the door seals.
Ensure lower humidity or a higher temperature in
the room.
Switch theCondensation Protection on (see “Switch-
ingCondensation Protection on or off” in “Selecting
additional settings”).
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