Neff S355HCX27G - 60 cm N 50 Fully-integrated Dishwasher

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User manual Dishwasher

Familiarising yourself with your appliance

Appliance

You can find an overview of the parts of your appliance here.

Controls

You can use the control panel to configure all functions of your appliance and to obtain information about the operating status. With some buttons you can perform different functions.

Programmes

You can find an overview of the programmes that can be selected here. Different programmes, which can be found on the control panel of your appliance, are available depending on the appliance configuration. The running time may vary depending on the programme selected.

The running time depends on the water temperature, the quantity of tableware, the level of soiling and the additional function selected. The runtime will change if the rinse aid system is switched off or rinse aid needs to be added. The consumption values can be found in the quick reference guide.

The consumption values relate to normal conditions and a water hardness of 16 - 20 °E. Different influencing factors such as water temperature or pipe pressure may result in deviations.

Note: The relatively long running time in the Eco 50 ° programme is due to longer soaking and drying times. This results in optimal consumption values.

Before using for the first time

Configure the settings for initial startup.

Performing the initial configuration

On initial start-up or after a reset to the factory settings, you will need to make settings.

Requirement: "The appliance has been installed and connected." → Page 11

1. "Add special salt." → Page 24
2. "Add rinse aid." → Page 26
3. "Switch on the appliance." → Page 31
4. "Setting the water softening system." → Page 24
5. "Set the amount of rinse aid to be dispensed." → Page 26
6. "Add detergent" → Page 27.

7. Start the Programme with the highest cleaning temperature without tableware.

To remove any marks from water or other residues, we recommend you operate the appliance without tableware before using it for the first time.

Tip: You can change these settings and other "Basic settings" → Page 34 at any time.

Water softening system

Water softening system Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may become blocked. To ensure good dishwashing results, you can treat the water with special salt and the water softening system. To avoid damage to the appliance, water with a hardness above 9 °E must be softened.

Overview of water hardness settings

You can find an overview of the water hardness values that can be selected here.

You can find out how hard your water is from your local water company or by using a water hardness tester.

Note: Set the water hardness determined on your appliance. → "Setting the water softening system", Page 24

With a water hardness of 0 - 8 °E you can dispense with special salt for dishwashers and switch off the water softening system. → "Switching off the water softening system", Page 25

Setting the water softening system

Set the water hardness on your appliance.

1. Determine the water hardness and the appropriate setting value. → "Overview of water hardness settings", Page 23

2. Press .

3. To open the basic settings, press for 3 seconds. a The display shows Hxx. a The display shows .

4. Press repeatedly until the right water hardness has been set. The value H04 is set at the factory.

5. To save the settings, press for 3 seconds.

Rinse aid system

Rinse aid

For optimum drying results, use rinse aid.

Only use rinse aid for domestic dishwashers.

Adding rinse aid

If the rinse aid refill indicator lights up, top up with rinse aid. Only use rinse aid for domestic dishwashers.

1. Press the catch on the lid of the dispenser for rinse aid and lift .

2. Add rinse aid up to the max mark.

3. If rinse aid spills out, remove it from the tub. Spilled rinse aid can cause excessive frothing during the wash cycle.

4. Close the lid of the dispenser for rinse aid.

The lid clicks into position.

Setting the amount of rinse aid

If there are streaks or water marks on tableware, change the amount of rinse aid.

1. Press .

2. To open the basic settings, press for 3 seconds.

The display shows Hxx.

The display shows .

3. Press repeatedly until the display shows the value set at the factory r05.

4. Press repeatedly until the right amount of rinse aid has been set.

– A low setting adds less rinse aid during the wash cycle and reduces streaking on tableware.

– A higher setting adds more rinse aid during the wash cycle, reduces water marks and improves the drying result.

5. To save the settings, press for 3 seconds.

Switching the rinse aid system off

If you find the rinse aid refill indicator irritating, e.g. when using combined detergents with a rinse aid component, you can switch the rinse aid system off.

Tip: The function of rinse aid is limited with combined detergents. You will generally get better results using rinse aid.

1. Press .

2. To open the basic settings, press for 3 seconds.

The display shows Hxx.

The display shows .

3. Press repeatedly until the display shows the value set at the factory r05.

4. Press repeatedly until the display shows r00.

5. To save the settings, press for 3 seconds.

The rinse aid system is switched off and the rinse aid refill indicator is deactivated.

Detergent

Suitable detergents

Only use detergents that are suitable for dishwashers. Both separate and combined detergents are suitable. For optimum washing and drying results, use separate detergent, adding "Special salt" → Page 24 and "Rinse aid" → Page 26 separately.

Modern, powerful detergents mainly use a low-alkaline formulation with enzymes. Enzymes break down starch and remove protein. Oxygenbased bleaching agents are generally used to remove coloured marks, e.g. tea or ketchup.

Note: Follow the manufacturer's instructions for each detergent.

Detergent

Description

Tabs

Tabs are suitable for all cleaning functions and do not need to be measured out.

With shorter "Programmes" → Page 17 tabs sometimes do not dissolve entirely and leave residues of detergent. This may impair the cleaning effect.

Powder detergentPowder detergent is recommended for shorter "Programmes" → Page 17. The dosage can be adjusted to the level of soiling.
Liquid detergent

Liquid detergent works faster and is recommended for shorter "Programmes" → Page 17 without PreRinse. Sometimes liquid detergent may leak out despite the detergent dispenser being closed. This is not a fault and is non-critical if you remember the following:

  • Only choose a programme without PreRinse.
  • Do not select timer programming for starting the programme.

The dosage can be adjusted to the level of soiling.

Tip: Suitable detergents are available online via our website or from "Customer Service" → Page 52.

Separate detergents

Separate detergents are products that do not contain components other than detergent, e.g. powder detergent or liquid detergent.

With powder and liquid detergent the dosage can be individually adjusted to the level of soiling of the tableware.

For better washing and drying results and to avoid damage to the appliance, please additionally use "Special salt" → Page 24 and "Rinse aid" → Page 26.

Combined detergent

Besides conventional separate detergents, a number of products are available with additional functions. These products contain not only detergent but also rinse aid and salt replacement substances (3in1) and, depending on the combination (4in1, 5in1, ...), additional components such as glass protection or stainless steel cleaner.

According to manufacturers, combined detergents generally only function up to a water hardness of 26 °E. With a water hardness above 26 °E you will need to add special salt and rinse aid. For the best washing and drying results we recommend using special salt and rinse aid from a water hardness of 17 °E. If you are using combined detergent, the washing programme is adjusted automatically to ensure the best possible washing and drying result.

Unsuitable detergents

Do not use detergent which could cause damage to the appliance or present a risk to health.

Detergent

Description

Hand washing-up liquidHand washing-up liquid can cause increased frothing and damage the appliance.
Detergent containing chlorineChlorine residue on tableware may present a risk to health.

Information on detergents

Follow the instructions on detergents in everyday use.

  • Detergents marked as "organic" or "ecological" (environmentally friendly) generally contain lower levels of active agents or completely dispense with certain substances. The cleaning effect may be restricted here.
  • Set the rinse aid and the water softening system to the separate detergent or combined detergent in use.
  • According to manufacturers, combined detergents with salt replacement substances can only be used up to a certain water hardness, usually 26 °E, without adding special salt. For the best washing and drying results we recommend using special salt from a water hardness of 17 °E.
  • To prevent sticking, only touch detergents in a water-soluble pouch with dry hands and only ever place them in a dry detergent dispenser.
  • Even if the rinse aid and special salt refill indicators light up, washing programmes will run properly with combined detergents.
  • The function of rinse aid is limited with combined detergents. You will generally get better results using rinse aid.
  • Use tablets with a special drying performance.

Adding detergent

1. To open the detergent dispenser, press the locking latch.

2. Add the detergent to the dry detergent dispenser.

If you are using tablets, one is enough. Insert the tablets in a horizontal position.

If you are using powder or liquid detergent, follow the manufacturer's instructions and quantities for dosage in the detergent dispenser. 20 ml – 25 ml detergent is sufficient for normal soiling. If tableware is only lightly soiled, slightly less than the amount of detergent specified is usually sufficient.

3. Close the lid of the detergent dispenser.

  • The lid clicks into position.
  • The detergent dispenser will open automatically at the optimum time during the programme. Powder or liquid detergent will spread around the washing tank and dissolve there. Tablets will fall into the tablet collecting tray and dissolve in the right dosage. In order to ensure that tablets can dissolve evenly, do not place any other objects in the tablet collecting tray.

Tip: If you use powder detergent and select a program with pre-rinse, you can also add a little detergent to the interior door of the appliance.

Basic operation

Opening appliance door

  • Open the appliance door.

Switching on the appliance

Press .

The Eco 50° programme is set by default.

The Eco 50° programme is an especially environmentally friendly programme and ideal for normally soiled tableware. It is the most efficient programme for the combination of energy/water consumption for this type of tableware and evidences conformity with the EU Ecodesign Directive.

If you do not perform any actions on the appliance for 10 minutes, the appliance will automatically switch off.

Setting a programme

To adjust the wash cycle to the soiling level of the tableware, select a suitable programme.

Press the right programme button. → "Programmes", Page 17

  • The programme is set and the programme button flashes.
  • The remaining running time of the programme appears on the display.

Setting additional functions

You can set additional functions to complete the washing programme selected.

Note: The additional functions which can be used depend on the programme selected. → "Programmes", Page 17

  • Press the button for the relevant additional function. → "Additional functions", Page 19 a The additional function is set and the additional function button flashes.

Setting timer programming

You can delay the start of the programme by up to 24 hours.

1. Press .

"h:01" appears in the display.

2. Use to set the required start time for the programme.

3. Press .

This activates timer programming.

Tip: To deactivate timer programming, press repeatedly until "h:00" appears in the display.

Starting the programme

1. Press .

The programme has ended when the display shows "0h:00m".

Notes

  • If you want to add more tableware while the appliance is running, do not use the tablet collecting tray as a handle for the top basket. You might touch the partially dissolved tablet.
  • You can only change a programme when running if you cancel it. → "Terminate programme", Page 32
  • The appliance switches off automatically 1 minute after the end of the programme to save energy. If you open the appliance door immediately after the programme has ended, the appliance will switch off after 4 seconds.

Interrupting programme

Note: When you open the appliance door once the appliance has heated up, leave the door slightly ajar for a few minutes and then close it. This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open.

1. Press .

The programme is saved and the appliance switches off.

2. Press to resume the programme.

Terminate programme

To end a programme early or to switch from a programme that has already started, you will need to cancel it first.

1. Open the appliance door.

2. Press for approx. 4 seconds.

3. Close the appliance door.

All displays light up.

As soon as the displays are off, the display shows "0h:01m" and the residual water is pumped out.

The programme is cancelled and ends after approx. 1 minute.

Switching off appliance

1. Please note the information on "Safe use" → Page 10.

2. Press .

Tip: If you press during the wash cycle, the programme currently running will be interrupted. When you switch the appliance back on, the programme continues automatically.

Basic settings

You can configure the appliance to meet your needs.

Overview of basic settings

The basic settings depend on the features of your appliance.

Changing basic settings

1. Open the appliance door.

2. Press .

3. To open the basic settings, press for 3 seconds.

The display shows Hxx.

The display shows .

4. Press repeatedly until the display shows the required setting.

5. Press repeatedly until the display shows the right value. You can change several settings.

6. To save the settings, press for 3 seconds.

7. Close the appliance door.

Cleaning and servicing

To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully.

Cleaning the tub

1. Remove any coarse soiling in the interior with a damp cloth.

2. Add detergent to the detergent dispenser.

3. Select the programme with the highest temperature. → "Programmes", Page 17

4. "Start the programme without tableware." → Page 32

Cleaning products

Only use suitable cleaning products to clean your appliance. → "Safe use", Page 10

Tips on appliance care

Follow the tips on appliance care to make sure your appliance functions properly at all times.

Action

Benefit

Wipe the door seals, the front of the dishwasher and the control panel regularly using a damp cloth and washing-up liquid.This ensures the parts of the appliance will remain clean and hygienic.
If the appliance is not going to be used for a while, leave the door slightly ajar.This will prevent unpleasant odours.

Easy Clean

Deposits, e.g. from remnants of food and limescale, can cause your appliance to malfunction. To avoid such faults and reduce odours, we recommend cleaning your appliance at regular intervals.

Easy Clean combined with machine care products and machine cleaners is the right programme for the care of your appliance.

Easy Clean is a programme which removes various deposits in one washing cycle. Cleaning takes place in two phases:

Phase

Removal of

Detergent

Placement

1

Grease and limescaleLiquid machine care product or machine descaler in powder form.Appliance interior, e.g. bottle hung in the cutlery basket or powder in the interior.

2

Food remnants and depositsMachine cleanerDetergent dispenser

To ensure optimum cleaning performance, the programme doses the detergents independently of each another during the relevant cleaning phase. Correct placement of the detergents is necessary here.

Run Easy Clean without tableware if the indicator for Easy Clean lights up on the control panel or if advised to do so by the display. The indicator will go out after you have run Easy Clean. If your appliance does not have a reminder function, we recommend performing Machine Care every 2 months.

Running Easy Clean

Run the Easy Clean programme if the indicator for Easy Clean lights up on the control panel or if advised to do so by the display.

Notes

  • Run the Easy Clean programme without any tableware in the dishwasher.
  • Only use machine care products and machine cleaners specially designed for dishwashers.
  • Make sure that there are no aluminium parts, e.g. extractor hood grease filters or aluminium pans, in the interior of the appliance.
  • If you have not run Easy Clean after 3 washing cycles, the indicator for Easy Clean will go out automatically.
  • For optimum cleaning performance, ensure the correct placement of cleaners.
  • Follow the safety instructions given on the packagings of the machine care products and machine cleaners.
  1. Remove any coarse soiling in the interior with a damp cloth.
  2. Clean the filters.
  3. Place the machine care product in the appliance interior. Only use machine care products specially designed for dishwashers.
  4. Pour the machine cleaner into the detergent dispenser until it is filled completely. Do not place any additional machine cleaner in the appliance interior.
  5. Press .
  6. Press .

Easy Clean is run.

Once the programme has ended, the indicator for Easy Clean goes out.

Filter system

The filter system removes coarse soiling from the dishwashing cycle.

Cleaning filters

Soiling in the dishwashing water may block the filters.

1. After each wash check the filters for residue.

2. Turn the coarse filter anticlockwise and remove the filter system .

‒ Check that no foreign objects fall into the sump.

3. Pull down the micro filter to remove.

4. Press the locking catches together and lift the coarse filter out .

5. Clean the filter elements under running water. Carefully clean the rim of dirt between the coarse and the fine filter.

6. Re-assemble the filter system. Make sure that the locking catches on the coarse filter click into position.

7. Insert the filter system into the appliance and turn the coarse filter clockwise. Make sure that the arrow markings match up.

Cleaning spray arms

Limescale and soiling in the dishwashing water may block the nozzles and bearings on the spray arms. Clean the spray arms regularly.

1. Unscrew the upper spray arm and pull down to remove .

2. Pull up the lower spray arm to remove.

3. Check the outlet nozzles on the spray arms for blockages under running water and remove any foreign bodies.

4. Insert the lower spray arm.

The spray arm clicks into position.

5. Insert the upper spray arm and screw it firmly in place.

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.

Error code / Fault display / Signal

Fault

Cause

Troubleshooting

E:20-60 lights up alternately.Appliance has detected calcified heating element.

1. Descale the appliance.

2. Operate the appliance with the water softening system.1

E:30-00 will light up alternately.Water protection system is activated.

1. Turn off the water tap.

2. Call "Customer Service" → Page 52.

E:31-00 will light up alternately.Water protection system is activated.

1. Turn off the water tap.

2. Call "Customer Service" → Page 52.

E:34-00 will light up alternately.Water is continuously running into the appliance.

1. Turn off the water tap.

2. Call "Customer Service" → Page 52.

E:32-00 will light up alternately or indicator for water supply lights up.Supply hose is kinked.Install the supply hose without kinks.
Water tap is turned off.Turn on the water tap.
Water tap is jammed or furred up

Turn on the water tap.

The flow rate must be at least 10 l/ min when the water supply is open.

The filters in the water connection of the supply or AquaStop hose are blocked.

1. Switch off the appliance.

2. Pull out the mains plug.

3. Turn off the water tap.

4. Unscrew the water connection.

5. Remove the filter from the supply hose.

6. Clean the filter.

7. Re-insert the filter in the supply hose.

8. Screw the water connection back on.

9. Check the water connection for leaks.

10. Restore the power supply.

11. Switch the appliance on.

1 Depending on the appliance specifications

Fault

Cause

Troubleshooting

E:92-40 will light up alternately.Filters are soiled or blocked.Clean the filters. → "Cleaning filters", Page 37
E:61-03 will light up alternately. Water is not drained.Wastewater hose is blocked or kinked.

1. Reposition the wastewater hose without kinks.

2. Remove residues

Siphon connection is still sealed.Check the connection to the siphon and open if necessary.
Cover of the wastewater pump is loose.Secure the cover of the "Wastewater pump " → Page 51 so it clicks into position.
E:61-02 will light up alternately.Wastewater pump is blocked.Clean the wastewater pump. → "Clean wastewater pump", Page 51
Cover of the wastewater pump is loose.Secure the cover of the "Wastewater pump " → Page 51 so it clicks into position.
E:90-01 will light up alternately.Mains voltage is too low.

This is not a fault on the appliance.

1. Contact an electrician.

2. Have the mains voltage and electrical installation checked by an electrician.

A different error code appears in the display window.

E:01-00 to E:90-10

A technical fault is present.

1. Press .

2. Unplug the appliance or switch off the fuse.

3. Wait at least 2 minutes.

4. Insert the mains plug of the appliance in a socket or switch on the fuse.

5. Switch the appliance on.

6. If the problem occurs again:

‒ Press .

‒ Turn off the water tap.

‒ Pull out the mains plug.

‒ Contact "Customer Service" → Page 52 and give the error code.

Washing results

Fault

Cause

Troubleshooting

Tableware is not dry.No rinse aid used or dosage set too low.

1. Add "Rinse aid" → Page 26.

2. Set the amount of rinse aid to be dispensed.

→ "Setting the amount of rinse aid", Page 26

Programme or programme option has no drying phase, or the drying phase is too brief.

"Select a programme with drying, e.g. intensive, strong or ECO programme." → Page 17

Some option buttons decrease the drying result, e.g varioSpeed.

Water collects in recesses of the tableware or cutlery.

Position tableware at an angle where possible.

The combined detergent used has a poor drying performance.

1. Use rinse aid to improve drying performance.

2. Use a different combined detergent with a better drying performance.

Extra Dry not activated to improve drying performance.Activate Extra Dry.
Tableware removed too early or drying process not yet ended.

1. Wait until the programme ends.

2. Only remove tableware 30 minutes after the programme has ended.

Rinse aid used has a limited drying performance.

Use a name-brand rinse aid.

Eco products may have limited effectiveness.

Plastic tableware is not dry.Not a fault. As plastic does not store heat so well, it also does not dry as well.No remedial action possible.
Cutlery is not dry.Cutlery not arranged properly in the cutlery basket or cutlery drawer.

Droplets can form on the cutlery contact points.

1. "Arrange cutlery individually where possible." → Page 30

2. Avoid points of contact.

Appliance interior still wet after wash cycle.Not a fault. The condensation drying principle causes water droplets in the tub – they are indeed desirable here. The moisture in the air condenses on the inside walls, runs off and is pumped out.No action required.
Remnants of food on tableware.Tableware is placed too close together or basket is overfilled.

1. Arrange tableware with sufficient space in between.

The spray jets must reach the surfaces of the tableware.

2. Avoid points of contact.

Spray arm rotation is blocked.Arrange tableware so that it does not obstruct spray arm rotation.
Spray arm nozzles are blocked.Clean the "Spray arms" → Page 38.
Filters are soiled.Clean the filters. → "Cleaning filters", Page 37
Filters are inserted incorrectly and/or not engaged.

1. Insert the filters properly. → "Filter system", Page 37

2. Engage the filters.

Washing programme selected too weak.Select a more intensive washing programme. → "Programmes", Page 17
Tableware has been precleaned too intensely. The sensors chose a weaker programme. Stubborn soiling cannot be entirely removed.Only remove large remnants of food and do not prerinse tableware.
Tall narrow receptacles in corner areas are not rinsed adequately.Do not position tall narrow receptacles at too great an angle or in corner areas.
Top baskets on right and left are not set to same height.Set the top baskets on the left and right to the same level.
Detergent residue in the applianceLid of the detergent dispenser is blocked by items of tableware parts and will not open.

1. Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware.

→ "Arrange tableware", Page 30 Items of tableware are blocking the dispenser lid.

2. Do not place tableware or fragrance dispensers in the tablet collecting tray.

The lid of the detergent dispenser is blocked by the tab and will not open.Position the tab in the detergent dispenser crosswise, not vertically.
Tabs are used in the quick or short programme. Dissolving time of the tab is not attained.Select a more intensive "Programme" → Page 17 or use "Powder detergent" → Page 27.
Washing effect and dissolving performance are reduced after a prolonged storage time or detergent is very lumpy.Change your "detergent" → Page 27.
Water marks on plastic parts.Due to laws of physics droplet formation on plastic surfaces is unavoidable. After drying water marks are visible.

Select a more intensive programme. → "Programmes", Page 17

Position tableware at an angle. → "Arrange tableware", Page 30

Use rinse aid. → "Rinse aid", Page 26

Set the water softening system higher.

Wipeable or water-soluble coatings are present inside the appliance or on the door.Detergent substances are deposited there. These coatings cannot generally be removed with chemicals.

Change your "detergent" → Page 27.

Clean the appliance mechanically.

White coating is deposited in the appliance interior.

1. Set the water softening system correctly. In most cases you will need to increase the setting.

2. Change your detergent if required.

Special salt dispenser is not screwed tight.Screw the special salt dispenser tight.
Stubborn white coatings are present on tableware, inside the appliance or the door.Detergent substances are deposited there. These coatings cannot generally be removed with chemicals.

Change your "detergent" → Page 27.

Clean the appliance mechanically

The hardness range is set incorrectly or the water hardness is greater than 62 °E (8,9 mmol/l).Set the Water softening system to the water hardness or add special salt.
3in1/organic/eco detergent is not effective enough.Set the Water softening system to the water hardness and use separate detergents (proprietary detergent, special salt, rinse aid).
Stubborn white coatings are present on tableware, inside the appliance or the door.Too little detergent is being used.Increase the amount of detergent used or change "Detergent " → Page 27.
Washing programme selected too weak.Select a more intensive washing programme. → "Programmes", Page 17
Tea residue or lipstick marks on tableware.Washing temperature is too low.Select a programme with a higher washing temperature. → "Programmes", Page 17
Too little detergent is being used or is unsuitable.Use a suitable "Detergent " → Page 27 and follow the manufacturer's instructions for the amount to be used.
Tableware has been precleaned too intensely. The sensors chose a weaker programme. Stubborn soiling cannot be entirely removed.Only remove large remnants of food and do not prerinse tableware.
Coloured coatings (blue, yellow, brown) that are difficult or impossible to remove are present inside the appliance or on stainless steel tableware.The formation of films is due to substances contained in vegetables (cabbage, celery, potatoes, noodles, etc.) or tap water (manganese).

Clean the appliance.

You can remove deposits with "Mechanical cleaning" → Page 35 or a machine cleaning product. It may not always be possible to completely remove deposits but they are harmless to health.

The formation of films is due to metal components on silver or aluminium tableware.

Clean the appliance.

You can remove deposits with "Mechanical cleaning" → Page 35 or a machine cleaning product. It may not always be possible to completely remove deposits but they are harmless to health.

Coloured deposits (yellow, orange, brown) that are easy to remove are present inside the appliance (mainly at the bottom).The formation of films is due to ingredients of food remnants and tap water (limescale) "soaplike".

1. Check the setting of the water softening system.

2. Add special salt. → "Adding special salt", Page 24

3. If you are using combined detergents (tabs), activate the water softening system. Follow the information about detergents.

→ "Information on detergents", Page 28

Plastic parts inside the appliance are discoloured.Plastic parts inside the appliance may become discoloured during the life of the dishwasher.Discolouration can come about and will not impair functioning of the appliance.
Plastic parts are discoloured.Washing temperature is too low.Select a programme with a higher washing temperature. → "Programmes", Page 17
Tableware has been precleaned too intensely. The sensors chose a weaker programme. Stubborn soiling cannot be entirely removed.Only remove large remnants of food and do not prerinse tableware.
Removable streaks are present on glasses, glassware with a metallic appearance and cutlery.Amount of rinse aid to be dispensed is set too high.Set the rinse aid system to a lower setting.
No rinse aid has been added.▶ → "Adding rinse aid", Page 26
Detergent residue is present in the final rinse. Lid of the detergent dispenser is blocked by tableware items and will not open fully.

1. Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware.

→ "Arrange tableware", Page 30 Items of tableware are blocking the dispenser lid.

2. Do not place tableware or fragrance dispensers in the tablet collecting tray.

Tableware has been precleaned too intensely. The sensors chose a weaker programme. Stubborn soiling cannot be entirely removed.Only remove large remnants of food and do not prerinse tableware.
Irreversible clouding of glassware.Glasses are not dishwasherproof, only suitable for dishwashers.

Use dishwasher-proof glasses.

Glasses are usually only suitable for use in a dishwasher, i.e. long-term wear or long-term changes must be expected.

Avoid a lengthy steam phase (standing time after wash cycle ends).

Use a programme with a lower temperature. → "Programmes", Page 17

Set the softening system to the water hardness.

Use detergent with a glass protection component.

Rust spots on cutlery.Cutlery is not sufficiently rust-resistant. Knife blades are often more severely affected.Use rust-resistant tableware.
Cutlery may also rust if washed together with rusting items.Do not wash rusting items.
Salt content in washing water is too high.

1. Remove any spilled special salt from the tub.

2. Screw the cap of the special salt dispenser on tight.

Detergent residue is present in the detergent dispenser or the tablet collecting tray.Spray arms were blocked by tableware so detergent was not rinsed out.Check that the spray arms are not blocked and can rotate freely.
Detergent dispenser was damp when detergent was added.Only add detergent to a detergent dispenser when dry.
Excessive formation of foam occurs.Hand washing-up liquid is present in dispenser for rinse aid.Immediately add rinse aid to the dispenser. → "Adding rinse aid", Page 26
Rinse aid has been spilled.Remove the rinse aid with a cloth.
Detergent or appliance care product used causes excessive foaming.Change the brand of detergent.

Information on display panel

Fault

Cause

Troubleshooting

Special salt refill indicator lights up.Insufficient special salt.Add "Special salt" → Page 24.
Sensor does not detect special salt tablets.Do not use special salt tablets.
Refill indicator for special salt does not light up.Water softening system is switched off.Setting the water softening syste
Refill indicator for rinse aid lights up.Insufficient rinse aid.

1. Add "Rinse aid" → Page 26.

2. Set the amount of rinse aid to be dispensed. → "Setting the amount of rinse aid", Page 26

Refill indicator for rinse aid does not light up.Rinse aid system is switched off.Set the amount of rinse aid to be dispensed.
Display flashes.Appliance door is not closed properly

Close the appliance door.

‒ Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly.

Malfunctions

Fault

Cause

Troubleshooting

Water is left in the appliance at the end of the programme.Filter system or area under the filters is blocked.

1. Clean the "Filters" → Page 37.

2. Clean the "Wastewater pump" → Page 51.

Programme has not yet ended.

Wait until the programme ends or cancel the programme with Reset.

→ "Terminate programme", Page 32

Appliance cannot be switched on or operated.Appliance functions have failed.

1. Pull out the mains plug or switch off the fuse.

2. Wait at least 2 minutes.

3. Connect the appliance to the power supply.

4. Switch the appliance on.

Appliance does not start.The mains fuse has tripped.Check the relevant fuse.
Mains cable is not inserted.

1. Check whether the socket works.

2. Check whether the mains cable is properly inserted in the socket and on the rear of the appliance.

Appliance door is not closed properly.Close the appliance door.
Programme starts automatically.You did not wait until programme ended.→ "Terminate programme", Page 32
Appliance stops during the programme or cuts out.Appliance door is not closed properly.Close the appliance door.
Power and/or water supply has been interrupted.

1. Check the power supply.

2. Check the water supply.

Top basket is pressing against inner door and preventing appliance door from being closed securely.

Check whether the rear panel of the appliance is being pressed in by a socket or hose holder that has not been removed.

Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly.

Mechanical damage

Fault

Cause

Troubleshooting

Appliance door cannot be closed.Door lock has been activated.Close the appliance door with greater force.
Door cannot be closed due to installation method.

Check whether the appliance has been installed properly.

When closed, the appliance door, its decor or attached parts should not knock against adjacent cabinets or the worktop.

Lid on the detergent dispenser cannot be closed.Detergent dispenser or lid are blocked by sticky detergent residue.Remove detergent residue.

Noise

Fault

Cause

Troubleshooting

Filling valves making knocking noises.Caused by the domestic installation. No appliance fault present. Does not affect functioning of the appliance.Can only be remedied in the domestic installation.
Knocking or rattling noise.Spray arm is striking tableware.Arrange tableware so that the spray arms do not strike tableware.
With a small load the water jets directly strike against the tub.

Distribute the tableware evenly.

Load the appliance with more tableware.

Light items of tableware move about during the wash cycle.Position light items of tableware securely.

Transportation, storage and disposal

Clean wastewater pump

Large remnants of food or foreign bodies can block the waste water pump. As soon as the rinsing water no longer drains properly, the waste water pump must be cleaned.

1. Disconnect the appliance from the power supply.

2. Remove the top and bottom basket.

3. Remove the filter system.

4. Scoop out any water. Use a sponge if necessary.

5. Prise off the pump cover using a spoon and grip it by the crosspiece.

6. Lift the pump cover inwards at an angle and remove.

7. Remove any remnants of food and foreign bodies in the area of the impeller.

8. Insert the pump cover and press down .

The pump cover clicks into position.

9. Install the filter system.

10. Insert the top and bottom basket.

Transportation, storage and disposal

You can find out here how to prepare your appliance for transportation and storage. You will also find out how to dispose of old appliances.

Removing the appliance

  1. Disconnect the appliance from the mains power supply.
  2. Turn off the water tap.
  3. Detach the drainage connection.
  4. Detach the drinking water connection.
  5. Loosen any screws fastening the appliance to cabinet parts.
  6. Remove the base panel if fitted.
  7. Pull the appliance out carefully, along with the hose behind it.

Protect appliance from frost

If there is a risk of frost where the appliance will be standing, e.g. in a holiday home, empty the appliance completely.

Empty the appliance. → "Transporting the appliance", Page 52

Transporting

To avoid damage to the appliance, empty it before transporting.

Note: Always transport the dishwasher upright to prevent residual water getting into the machine's controls and damaging the appliance.

1. Remove tableware from the appliance.

2. Secure loose parts.

3. "Switch on the appliance." → Page 31

4. Select the programme with the highest temperature. → "Programmes", Page 17

5. "Start the programme." → Page 32

6. To drain the appliance, terminate the programme after approx. 4 minutes. → "Terminate programme", Page 32

7. "Switch off the appliance." → Page 33

8. Turn off the water tap.

9. To empty the residual water out of the appliance, detach the supply hose and let the water drain out.

Reference file: Neff S355HCX27G - 60 cm N 50 Fully-integrated Dishwasher

Specifications

Neff S355HCX27G Questions and Answers

  • Total questions: 2
  • Questions unAnswered : 2

Q: Are fixing brackets included or must they be bought separately Reply

Q: How to remove integrated door Reply

Questions and Answers

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