User Manual Bosch WAU28S70NL Serie | 6 Wasmachine,

Do you hear thumping and do you think the drum of your washing machine is making this noise? First check whether the transport bolts and transport sleeves have been removed according to the manual. Also make sure that the device is placed in a stable position.
If the drum of your washing machine makes a grinding or dragging noise and there is nothing in the drum wall (think of a bra bracket), we recommend that you contact Bosch customer service. Our experts can quickly provide you with good help.
Would you first like to learn more about a washing machine that makes noise? Then go to our page with extra information and tips.

Is the drum of your washing machine loose? Unfortunately there is nothing you can do about this yourself. We recommend that you contact Bosch customer service. Our experts can quickly provide you with good help.

Sometimes your washing machine no longer spins and therefore does not complete its program. This can have several causes. You can read more about two possible causes on our page withtips for a washing machine that no longer spins.Unfortunately, if the problem has another cause, you cannot solve it yourself. We recommend that you contact Bosch customer service. Our experts can quickly provide you with good help.
Would you like to make an appointment? This is arranged in no time, you have an appointment within 3 minutes.

If water remains in your washing machine, we recommend that you first clean the drain pump. Before you do that, it is important to check whether the power of your washing machine is off. Then open the service valve of the machine and drain the water through the hose, if present. When the water has been drained or the hose is not present, carefully unscrew the pump cover. Place a towel under this for the remaining water that runs out. Then check carefully whether there are any foreign objects in the pump. If the impeller cannot rotate, something may be stuck in it. Then try to remove it carefully.