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36
Error messages
Customer service
Contact the Customer Service department if your
appliance needs repair. Our representatives will be
happy to provide details for an authorized service
provider close to you.
E-Nr. and FD (serial) number:
When you contact Customer Service, please have the E-
Nr. (model number) and the FD (serial) number for your
appliance available. You can find the identification plate
with these numbers on this information on inside of the
appliance door or on the back of the appliance.
Questions? Please contact us. We look forward to
hearing from you!
Display Fault Measure
è flashes
Door not closed properly. Check to be sure no laundry is caught in the washer
door. Close the door securely.
r
Cold water tap not turned on. Turn on the cold water tap.
Supply hose for cold water kinked
or pinched closed.
Eliminate the cause, replace the hose if damage.
Strainer in water supply hose
clogged.
Clean the water inlet strainer.
~ Cleaning the water inlet strainers; Page 30
Cold water pressure too low. Eliminate the cause.
E:93
(Displayed at end of
first cycle without hot
water. Not displayed in
subsequent cycles if
hot water is not
available. Reset after
second cycle with hot
water)
Hot water tap not turned on. Turn on the hot water tap.
Supply hose for hot water kinked or
pinched closed.
Eliminate the cause, replace the hose if damage.
Hot water pressure too low. Eliminate the cause.
Strainer in water supply hose
clogged.
Connect both supply hoses (hot and cold water) for hot
water appliances.
E:18 Too much detergent used or non-
HE detergent used. Ådisplays at
end of cycle.
Use less detergent for future loads. Only use HE
detergents.
~ Your washing machine is intended for; Page 5
Pump is blocked (obstructed). Clean the washer drain hose and/or the drain pipe.
May need to perform pump maintenance to clear
blockage.
~ Cleaning the drain pump; Page 31
E:32
(alternating display with
END when program is
finished)
Not a fault – the unbalanced load
detection system has interrupted
the spin cycle because the laundry
is unevenly distributed.
Distribute small and large items of laundryevenly in the
drum. If necessary, start an additional spin program.
E:23 Water in the base tub, appliance
leaking.
Turn off the water tap. Call the after-sales service!
Others Turn off machine, wait 5 seconds and turn on again. If
the display shows again, call customer service.
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