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90-Day Money-Back Guarantee
The PowerXL Air Fryer Grill Plus is covered by a 90-day money-back guarantee. If you are not
100% satised with your product, return the product and request a replacement product or refund.
Proof of purchase is required. Refunds will include the purchase price, less processing and handling.
Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee
if your product or component part does not perform as expected, the guarantee extends only to the
original purchaser and is not transferable. If you experience an issue with one of our products within
1 year of purchase, return the product or the component part for replacement with a functionally
equivalent new product or part. The original proof of purchase is required, and you are responsible
to pay to return the unit to us. In the event a replacement unit is issued, the guarantee coverage
ends six (6) months following the receipt date of the replacement unit or the remainder of the
existing guarantee, whichever is later. Tristar reserves the right to replace the unit with one of equal
or greater value.
Return Policy
To receive a refund or replacement under the money-back guarantee, you must return the
product to us at your expense. To return the product, call customer service at 1-973-287-5126
or email [email protected] and request a return merchandise authorization number.
Pack the product carefully and include in the package a note with (1) your name, (2) mailing
address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or
order number, and (7) specify on the note whether you are requesting a refund or replacement.
Write the return merchandise authorization number on the outside of the package.
Send the product to the following return address:
PowerXL Air Fryer Grill Plus
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks,
please contact Customer Service at 973-287-5126.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment
method used at purchase if the item was purchased directly from Tristar. If the item was purchased
from an authorized retailer, proof of purchase is required, and a check will be issued for the item
and sales tax amount. Processing and handling fees are non-refundable.
AIR FRYER GRILL
P
L
US
PowerXL Air Fryer Grill Plus™ 19
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