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15
Troubleshooting Guide
There shall not be a waste of money by requesting service when it is not a disorder.
If there is an abnormality in the product, check the following items first before requesting to service center
or the store.
Simple actions in the user manual may solve the problem.
CHECK PLEASE PERFORM THE FOLLOWING ACTIONS
Inhaling gets weakened and
vibrating sound is heard?
• Check if inlet or dust bin is blocked by a big foreign object, and if it is
blocked, remove the object with chopsticks, etc.
• Separate dust bin from the main body, and check if the filters are dirty.
Cleaner is not working at all?
• Check if power plug is inserted in the power socket.
• Check if the electricity is connected by inserting other products (dryer, fan,
etc.) into the power socket.
• Check if you operated with the operation procedure of each function.
Why does it suddenly stop?
• This product has inlet motor overheat prevention device, and it may stop
temporarily when the following cases occur.
– If it is used when dust and wastes are full in dust bin and filters.
– If it is used with the inlet blocked
– If the product is used excessively for a long time
• When touch switch was operated by other touches
• If handle of the main body is released during the operation, if 3 seconds
pass, the operation automatically stops, and after about 1 minute, it
converts to standby state.
Big noise coming from the
cleaner?
• It is the sound of the motor’s high speed rotation by high power of
cleaner’s inlet, and the sound from the front of the nozzle is caused by
punching function, so use it without worries.
• If dust bin is not completely assembled, noise may occur.
Assemble dust bin completely.
Odor comes out of the
cleaner?
• It is works normally, it is not a disorder.
• It is a new product for 3 months from the purchase, so it may smell
rubbers. (Same principle as new furniture smell.)
• If it is used for a long time, odor is caused by the dust in the dust bin, so
empty the dust bin and use if after washing it.
Hot air comes out, and main
body is hot?
• The air coming out of the outlet is the wind after cooling the motor heat, so
do not worry.
Station does not work.
• Check if the station power is connected.
• Check if the main body is placed correctly on the station.
It only vibrates, but no
inhaling.
• Because of inhaling motor overheat prevention device, it may occur when
1) dust bin is full, 2) filter or inlet is blocked, or 3) it is used for a long time,
and it can be used normally when the protection device is released after
about 40 minutes.
– Before using it again, clean the filter and dust bin.
– If the inlet is blocked, please remove the foreign object.
WARNING
Should it become necessary to replace the defective plug then the defective
plug should be replaced by a qualified electrician.
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