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39
Other Information
Other Information
Troubleshooting
If you have additional questions, service needs,
or required technical assistance related to the use
of your Sony TV, please visit our website or call
one of the following numbers:
http://www.sony.com/tvsupport
1-800-222-SONY(7669) for US Support
1-877-899-SONY(7669) for Canadian Support
Condition Explanation/Solution
No picture
No picture.
❑ Confirm your external inputs list and make sure you select TV
(cable/antenna channels). See page 28 for more details.
❑ Perform Auto program to add receivable channels that are not presently in
the TV’s memory (page 33).
❑ If there is no signal, the screen saver will appear.
Cannot receive any channels. ❑ Make sure the power cord is connected securely.
❑ Turn on the power of the TV.
❑ Check antenna/cable connections.
❑ Perform Auto Program to add receivable channels that are not presently in the
TV’s memory (page 33).
IMPORTANT: You must perform Auto Program after cable or
antenna is connected. If you cancel Auto Program some channels may
not be available.
TV is locked to one channel. ❑ Perform Auto Program to add receivable channels that are not presently in the
TV’s memory (page 33).
Cannot receive or select channels.
❑ To receive or select cable channels, make sure that Cable in Channel settings
is set to On. To receive or select UHF channels over an antenna, make sure
Cable is set to Off. Perform Auto Program to add receivable channels that are
not presently in the TV’s memory (page 33).
The TV turns off automatically.
❑ Check if Sleep is activated, or confirm the Duration setting of Timer (page
38).
No picture from some video
sources.
❑ Check the connection between the optional video equipment and the TV.
❑ Press on the remote control (page 25).
❑ Press on the remote control. Select your desired input from the
External Inputs list.
Poor picture
Double images or ghosts.
❑ Check antenna/cable connections.
❑ Check the antenna location and direction.
Only snow and noise appear on the
screen.
❑ Check if the antenna is broken or bent.
❑ Check if the antenna has reached the end of its serviceable life. (3-5 years in
normal use, 1-2 years at the seaside.)
Dotted lines or stripes.
❑ Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
❑ If using 300 ohm twin lead, move the excess lead away from the TV or try using
75-ohm coaxial cable instead.
No color/Dark picture/Color is not
correct/The picture is too bright.
❑ Press on the remote control to select the desired picture mode (page 22).
❑ Adjust the Picture Mode options in the Picture menu (page 30).
INPUT
MENU
(Continued)
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