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12
Troubleshooting
PROBLEM PROBABLE CAUSE/SOLUTION
There is no display visible
on the control panel.
• Is the unit plugged in?
• Is the unit turned on? Display should flash.
• Test that the electrical outlet is working with a lamp in known working order.
• Was power interrupted (due to brownout, electrical storm, etc.) for 5 seconds or longer?
Food is undercooked. • Was food cooked on the WARM setting? Do not cook on WARM setting; always cook on LOW or
HIGH heat settings.
• Was power interrupted (due to brownout, electrical storm, etc.) for 5 seconds or longer? NOTE: For
a power interruption of 5 seconds or less, the slow cooker will remember the programmed heat and
time settings.
• Did you select the LOW heat setting, but used a cooking time based on the HIGH heat setting?
• Did you have the lid placed correctly on the slow cooker?
The food isn’t done after
cooking the amount of
time recommended in
my recipe.
• This can be due to voltage variations (which are commonplace everywhere) or altitude. The slight
fluctuations in power do not have a noticeable effect on most appliances. However, they can alter
cooking times in the slow cooker by extending the cooking times. Allow sufficient time and select the
appropriate heat setting. You will learn through experience if the shorter or longer time is needed.
My meal was
overcooked. Why?
• Was the crock at least half full? The slow cooker has been designed to thoroughly cook food in a filled
crock. If the crock is only half-filled, check for doneness 1 to 2 hours earlier than recipe time.
• Did you select the HIGH heat setting, but used a cooking time based on the LOW heat setting?
• Foods will continue to increase in temperature after desired temperature has been reached.
Gasket is/has flattened or
food seeps from under
gasket.
• Clips are for transportation purposes only. Do NOT use clips during cooking or storage.
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