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8 Frequently
asked questions
My Bluetooth headset does not turn on.
The battery level is low. Charge the headset.
I cannot pair my Bluetooth headset with my
Bluetooth device.
The Bluetooth is disabled. Enable the Bluetooth
feature on your Bluetooth device and turn on
the Bluetooth device before you turn on the
headset.
How to reset pairing.
Let headphone stay in pairing mode (red and
blue lights flash alternately), push the power
button up to + and hold more than 6 seconds
until purple LED light on.
I hear but cannot control music on my Bluetooth
device (e.g. play/pause/skip forward/backward).
Make sure the Bluetooth audio source supports
AVRCP (see ‘Technical data’).
The volume level of the headset is too low.
Some Bluetooth devices cannot link the volume
level with the headset through volume sync. In
this case, you have to adjust the volume on your
Bluetooth device independently to achieve an
appropriate volume level.
The Bluetooth device cannot find the headset.
• The headset may be connected to a
previously paired device. Turn off the
connected device or move it out of
range.
• Pairing may have been reset or the
headset has been previously paired
with another device. Pair the headset
with the Bluetooth device again as
described in the user manual. (see
‘Pair the headset with your Bluetooth
device at the first time’ on page 6).
My Bluetooth headset is connected to a
Bluetooth stereo enabled mobile phone, but
music only plays on the mobile phone speaker.
Refer to the user manual of your mobile phone.
Select to listen to music through the headset.
The audio quality is poor and crackling noise can
be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
headset and Bluetooth device, or
remove obstacles between them.
• Charge your headset.
The audio quality is poor when streaming from
the mobile phone is very slow, or audio streaming
does not work at all.
Make sure your mobile phone not only supports
(mono) HFP but alos supports A2DP and is
BT4.0x (or higher) compatible (see ‘Technical
data’ ).
For further support, visit www.philips.com/support.
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