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Faults and what to do about them. en
55
Faults and what to do about them.
Faults Cause/Remedy
Water is leaking out. ■ Attach the drain hose correctly or replace it.
■ Tighten the screw connection of the drain hose.
The machine is not filling
with water.
Detergent is not being
dispensed.
■ Have you pressed the A button?
■ Is the tap turned on?
■ Could the filter be clogged? Clean the filter.~ Page 52
■ Is the supply hose kinked or trapped?
The dispenser is empty
and fill level indicator is
not flashing.
■ Is the drawer cover/connector dirty? Clean the detergent drawer.
~ Page 50
■ Has the detergent drawer been pushed in correctly? ~ Page 43
The wrong detergent/
fabric softener has been
poured into the
dispenser(s).
Dispenser(s):
1. Empty and clean. ~ Page 50
2. Refill. ~ Page 43
Detergent/fabric softener
has congealed in the
dispensers.
Clean and refill the dispensers.
The door cannot be
opened.
■ The safety function is activated. Stop the programme? ~ Page 41
■ Is the E childproof lock activated? Deactivate it. ~ Page 41
■ Is $ selected (Rinse Stop = no final spin)? ~ Page 41
■ Can the door only be opened by the emergency release? ~ Page 53
The programme will not
start.
■ Have you pressed the A button or selected Ready in ñ time?
■ Is the door closed?
■ Is the E childproof lock activated? Deactivate it.
■ If ù flashes, the detergent drawer has not been pushed in completely.
Push the detergent drawer in correctly.
The drum briefly jerks or
judders after the
programme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash programme starts.
The water is not draining. ■ Is $ selected (Rinse Stop = no final spin)? ~ Page 41
■ Clean the drain pump. ~ Page 51
■ Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not
satisfactory.
Laundry is wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the
spin cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Is Easy Iron p selected (depending on the model)? ~ Page 38
■ Is the selected speed too low?
The spin cycle runs
several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
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