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8
Additional Information
Troubleshooting
DENON Globe Cruiser headphones have been engineered to provide superior audio performance and ease of use. If you encounter issues with
the operation of the headphones, please check below for answers to common issues.
Issue Proposed Solution Relevant page
Bluetooth function will not
turn on
tCharge the battery by connecting the headphones to a computer using the included USB
cable.
2
Cannot perform pairing tBring the Bluetooth device to be connected and headphones closer together.
3
Cannot establish Bluetooth
connection
tConfirm that the headphones’ Bluetooth function is turned on.
tConfirm that the Bluetooth device to be connected is turned on and its Bluetooth function is
activated.
tConfirm that the Bluetooth device to be connected is not in sleep mode.
tPair devices again.
3, 4
3
–
3
Sound cannot be heard
through the headphones
during Bluetooth
connection
tConfirm that the headphones’ Bluetooth function is turned on.
tConfirm that the Bluetooth device to be connected is turned on and its Bluetooth function is
activated.
tSelect the A2DP profile on the transmitting Bluetooth device.
Refer to the Bluetooth device’s owner’s manual for details.
tConfirm that the connected Bluetooth device’s audio playback has been initiated.
tIncrease the volume level.
If necessary, increase the volume level on the connected Bluetooth audio device.
tPair devices again.
3, 4
3
5
–
5
3
Cannot hear caller’s voice
during phone call
tWhen listening to music using the headphones, press the call button to switch to call mode.
tConfirm that the headphones’ Bluetooth function is turned on.
tConfirm that the Bluetooth device to be connected is turned on and its Bluetooth function is
activated.
tSelect the HSP or HFP profile on the transmitting Bluetooth device.
Refer to the Bluetooth device’s owner’s manual for details.
tConfirm that calls using the headphones are enabled on the connected Bluetooth device.
Refer to the Bluetooth device’s owner’s manual for details.
tIncrease the call volume level.
tIncrease the volume level on the connected Bluetooth-compatible mobile phone if necessary.
6
3
, 4
3
6
–
6
–
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