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ENGLISH
25
I have a problem with touch response.
Problem Action
Touch does not respond. • Remove the USB cable and connect it again in 10 seconds.
• Check the USB cable connection.
- This may occur when the USB cable between PC and monitor is not
connected. Check the USB cable and make it firmly connected. * Check the
connection on Windows 8.x / 10 , Linux kernel above v3.0 Control Panel >
System and Security > System
-Check the number of touch-points supported under Pen and Touch.
• Check the PC power.
- This may occur when the PC is powered off. Make sure that your PC’s power
cord is firmly plugged into a power outlet.
• Restart your PC.
- Touch may not respond when the system is down due to the unstable
network. Reconnect the LAN cable or restart your PC.
• Check the signal cable connection.
- If your PC and monitor are not connected using a signal cable, touch does not
respond. Check the signal cable connection.
• Check the monitor power.
- Touch may not respond when the monitor is powered off.
• Check if the screen is currently on.
The location of a touch does
not correspond to the touch
coordinates.
• Change your tablet PC settings (Windows 8.x / 10 , Linux kernel above v3.0).
- This may occur when the touch screen is not calibrated properly. Control
Panel> Hardware and Sound > Tablet PC Settings > Display > Display options
>Calibrate or Reset * For information about gestures and settings on Windows
8.x / 10 , Linux kernel above v3.0, refer to the Windows / Linux Help.
A touch is applied to a monitor
other than the one I intended.
• Set the monitor as the default monitor.
- This may occur if the monitor is not set as the default monitor when you are
using multiple monitors. Go to Control Panel > Display > Settings tab > Select
the monitor > Use this device as the primary monitor (U) > Apply (A)
• Change your tablet PC settings (Windows 8.x / 10 , Linux kernel above v3.0).
- This may occur when the touch screen is not calibrated properly. Go to Control
Panel > Hardware and Sound > Tablet PC Settings > Display > Display options >
Calibrate or Reset
I cannot use 40 touch points in
Windows 8.x / 10 , Linux kernel
above v3.0
• Make sure that you use a content that supports up to 40 touch points.
- The content played (e.g. Flash Player, Paint, etc.) may not support 40 touch
points.
• Remove the USB cable and connect it again in 10 seconds.
• Run the content (e.g. Flash Player, Paint, etc.) again.
• Restart your PC.
• If the gap between two touch points is 20 mm (0.7 inches) in or less, the
touch error may occur.
• On the edge of the touch screen, 40 touch points may work unstably.
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