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LiftMaster Support Resources
Web LiftMaster.com
Dealer Installation FAQ& myQ
®
Business
™
Support Videos https://support.partner.liftmaster.com/s/community-access-support
Commercial / Professional support: 877-247-6764 Mon-Fri 5:00 a.m. to 6:00 p.m. MST
LiftMaster Partner Portal https://partner.liftmaster.com
Figure 2. Routing the USB cable.
Figure 3. Admin Mode.
ON
ON
1 2 3 4
Installation
1. Open CAPXL and remove the existing black camera bracket
(top middle) by loosening and removing the wingnut.
2. Ensure CAPXL camera window is clean and free of any
obstructions. Cleaning the camera window with a clean lens
wipe or lens cloth is recommended.
3. Remove all items from shipping carton and ensure all
required items are present: camera assembly, camera
bracket, USB cable, and mounting hardware bag.
4. Use the mounting hardware to attach the new bracket with
camera to the CAPXL. Securely tighten.
5. Use pliers to unplug the upper right dust plug from USB
socket on control board (controller). (Figure 1.A)
6. USB PORT #3 MUST BE USED to connect the camera. The
Micro USB end of the USB cable goes into the camera and
the standard USB end of the cable specifically connects to
USB port 3, (the upper right USB port on the controller.)
(See Figure 1.B)
7. Route and secure USB cable with included tie-wraps.
(Figure 2)
8. Turn on power to the CAPXL.
9. Enter CAPXL Admin Mode using the Dip Switch #1 on
the Power/Internet board. Select the “Audio / Video” tab
and confirm the video feed appears, and the angle and
orientation are correct. (Figure 3)
10. Refer to the myQ
®
Business
™
Quickstart Guide and visit the
help section of the myQ
®
Business™ website for tutorial
videos and futher assistance with setting up the camera
functions. Features such as the recording of events, the
Guest View Feature, and more are set up within the myQ
®
Business
™
account.
Access your myQ
®
Business
™
account at:
https://www.myQBusiness.com
myQ
®
Business
™
Help and Tutorial Videos:
https://support.partner.liftmaster.com/s/community-access-
support
NOTES: Options such as live streaming within myQ
®
Business
™
require an access control subscription.
Please refer to the specific jurisdiction to determine if specific
signage will be required for video use and monitoring.
Figure 1. Removing the dust plug and connecting to USB Port #3 on the upper right side of the controller.
Top Right USB Port #3
Top
Bottom
Top Right USB Port #3
Top
Bottom
1. B1. A
Dip Switch #1
on the Power / Internet board
enters Admin Mode.
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