TV User Manual
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Program your universal cable or satellite remote control to operate your new television (only for USA)
If you would like to program your other household remote controls to your new television,please refer to the User’s
Manual supplied by your Cable or Satellite provider. The Cable or Satellite providers’ User’s Manuals should include instructions on how to program their remote to your television.
A list of codes for the most common Cable and Satellite providers are listed below. Use the code that is associated with your Cable or Satellite provider (if applicable).
DIRECTV
0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183
Time Warner Cable 386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463
Comcast 0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002
Cox Communications 0178, 10178, 1326, 1463
Dish Network 505, 627, 538, 720, 659
If the code associated with your Cable or Satellite provider is not listed, does not work or you cannot locate the instructions to program your remote, call your local Cable or Satellite provider’s customer service center.
If your Cable or Satellite provider does not have a code available, please contact us.
Using your cable set-top box or satellite receiver remote as a ‘universal’ remote
If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a ‘universal’ remote, visit the Support page to view a list of the codes.
To turn your TV on:
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To view broadcast programs, press the [] button on your remote, select the
Inputs icon in Home screen and select Channels as the input source.
Channel search guide
Launch Live TV
After channel scaning is done for the first time, the screen will display LiveTV operating tutorial, including: how to Load info Bar, how to load the channel list and so on.
Viewing channel information
As you use the [ CH ] button on your remote to scroll through channels, an information banner appears on the top of the screen.
The information banner displays the following information:
If you are watching a particular channel, you can also press the [ Up ] button of your remote to view channel information.
Viewing a channel list
After you have done an automatic channel scan (if you’re using an antenna) or receiving your channels through a cable provider, you can view your list of channels by pressing [OK] on your remote.
You will see the channel list display on the right side of the screen.
Creating a Favorite List
To quickly access your most-watched channels, you can create a Favorite List in one of two ways.
A heart-shaped indicator will appear beside the channel as confirmation that it has been successfully added.
Viewing your Favorite list
To view channels that you’ve added to your Favorite List simply press [OK] on your remote to call out the channel list.
The channel list appears on the right side of the screen and heart-shaped icons are shown next to the channels that make up your Favorite List. You can press the [ Left / Right ] buttons to switch the channel list (ANTENNA or CABLE), FAVORITE and HISTORY list.
Google Assistant
You can press the [] button to turn on your Google Assistant, use your voice to ask it questions, tell it to do things.
Closed Caption (CC)
You can switch among Off, On and On when mute.
Narration (NRT)
You can switch between Video Description On and Video Description Off.
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Audio Language (MTS)
You can choose the audio language in DTV mode and you can set MTS for Mono, Stereo or SAP in ATV mode.
See other chapters for more information about these settings.
You can see the state of devices that the TV connected: Connected Input and Standby Input.
Consumer Electronic Control (CEC)
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The Parental Control setting allows you to block content that is not appropriate for children to watch.
Turning Parental Control On
You will see the other Parental Control settings change from a greyed out state to highlighted. When this occurs, begin adding other settings to the Scheduled Blocking, Channel Blocking, Program Blocking, Input Blocking, Change PIN or Reset features.
NOTE f you forget your password, call the Consumer Electronics Care Center.
Description of U.S. TV Ratings
Description of Age-based Ratings
U.S. Movie Ratings
Canadian English Ratings
Canadian French Ratings
NOTE • All ratings that are higher than those you select are also blocked. For example, if you choose to block the PG-13 rating, then the higher ratings (R and NC-17) are automatically blocked too.
Select an available network, press [OK] to confirm. A screen will appear prompting you to enter the password if necessary.
NOTE HTTP proxy is used by the browser but may not used by other apps.
You can use multiple Google Accounts on your TV. You may also be able to add other kinds of accounts, depending on your apps.
You can view details about an app or other item listed. The information and controls available vary among different types of apps
Before you can use a Bluetooth device with your TV, you must first pair it.
Media is a central location for you to view or listen to different types of content (for example, your photos, music and movies) through the following methods:
NOTE Due to differences in programming tools and other factors, some of the file formats that are listed may or may not be supported.
| Medium | File Format |
|---|---|
| Video | .avi (XviD, Mpeg2, H.264), .mkv (H.264, H.265), .mpg (Mpeg2), .ts (H.264, H.265) |
| Picture | .jpg |
| Music | mp3 |
You have two ways to enter Media:
To browse content based on the type that you wish to access:
If you want to close out of the Media center, press the [] button on your remote
ISSUES | POSSIBLE SOLUTIONS |
|---|---|
No sound or picture | • Check if the power cord is plugged into a powered AC outlet. • Press the [ • Check to see if the LED light is on or not. If it is, then the TV is receiving power. |
I have connected an external source to my TV and I get no picture and/or sound | • Check for the correct output connection on the external source and for the correct input connection on the TV. • Make sure you have made the correct selection for the input mode for the incoming signal. |
When I turn on my TV, there is a delay for a few seconds before the picture appears. Is this normal? | • Yes, this is normal. The TV is initializing and searching for previous setting information. |
The picture is normal but there is no sound | • Check the volume settings. • Check if ‘Mute' mode is set to On. |
Sound but no picture or black and white picture | • If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds. • Check that the Color is set to 50 or higher. • Try different TV channels. |
The sound and/or picture is distorted or appears wavy | • An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away from the TV. • Insert the power plug of the TV set into another power outlet. |
The sound and picture is blurry or cuts out | • If using an external antenna, check the direction, position and connection of the antenna. • Adjust the direction of your antenna or reset or fine tune the channel. |
A horizontal or vertical stripe appears on the picture and/or the picture is shaking | • Check if there is an appliance or electric tool nearby that is causing interference. |
The plastic cabinet makes a “clicking” type of sound | • The ‘click' sound can occur when the temperature of the television changes. This change causes the television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK. |
The remote control does not work | • Confirm that TV still has power and is operational. • Change the batteries in the remote control. • Check if the batteries are correctly installed. |
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Reference file: Hisense 43A6G 43-Inch 4K Ultra HD Android Smart TV
Additionally, the document applies to other Hisense models: ES-G2039CW