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17
TROUBLESHOOTING
The Purifier Fails to Turn On
1. Verify that the POWER PLUG is plugged into an operational wall outlet.
2. Ensure that the POWER CORD is fully inserted (leaving less than an 1/8”) into
the DC POWER ADAPTER and the green light on the DC POWER ADAPTER is
illuminated.
3. Ensure that the DC POWER ADAPTER PLUG is fully seated in the DC POWER
ADAPTER INLET.
4. Verify the POWER BUTTON has been activated on the CONTROL PANEL.
5. If the POWER BUTTON on the CONTROL PANEL fails, use the POWER BUTTON on
the REMOTE CONTROL. If the CONTROL PANEL fails, contact your dealer or go to
www.GreenTechEnv.com/Support.
No Noticeable Activated Oxygen (Ozone) is Being Produced in HIGH MODE or AWAY MODE
1. Ensure that the PURIFICATION PLATE is clean. (See “CLEANING” on page 16)
2. The PURIFICATION PLATE may not be working because it needs to be replaced.
Try installing a new PURIFICATION PLATE.
3. Check the electrical contact arms which touch the plate to ensure that they are
making proper contact with the metal mesh on the PURIFICATION PLATE.
4. Ensure the electrical contact arms which touch the plate are clean. Clean them
with a soft cloth and rubbing alcohol.
5. Turn the lights off in the room and look through the FRONT GRILLE at the
PURIFICATION PLATE. When it is operating properly, the PURIFICATION PLATE will
produce a dim purple glow.
The PURIFICATION PLATE Generates an Electrical Arc, an Arcing Noise or a Burning Odor
This means the PURIFICATION PLATE is damaged and must be replaced. To order a
replacement, contact your dealer or go to www.GreenTechEnv.com/Support.
The PCO CELL is Not Lighting Up:
1. Ensure the PCO CELL CONNECTOR is properly seated in the PCO CELL
CONNECTOR outlet (see “DISASSEMBLY” on pages 12 - 13).
2. If the PCO CELL still fails to operate, it needs to be replaced. Contact your
dealer or go to www.GreenTechEnv.com/Support.
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