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SUPPORT
?#!*
To receive warranty service, please contact us at:
lucidsound.com
(toll free) 888-661-4469
1-760-579-6969
Europe
LucidSound, Inc. 2-year limited warranty is available to customers in Europe.
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a 1 year replacement warranty in which you are entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
What you must do:
If a defect has appeared within 90 days from the date of purchase, the product may be returned to
the retailer for a replacement.
If a defect has appeared after 90 days from the date of purchase, you must initiate a repair by
following the online repair process at www.lucidsound.com.au.
Once all details are completed, you will receive a return authorisation number. Then, label and
ship your LucidSound headset – including the return authorisation (RA) number, freight prepaid, to
LucidSound’s authorised repair centre.
LucidSound
c/o Tecworks International Pty Ltd
Unit 1 / 12 Tollis Place
Seven Hills NSW 2141
Please ensure the return authorisation (RA) number is prominently displayed on the outside of
your packaging. The cost incurred to return the product to the retailer or to the authorised repair
centre as part of a Warranty claim are your responsibility.
What we will do:
During the Warranty Period, we will, at our option, repair or replace the product or any defective
parts. We will also bear the reasonable costs of standard return shipping. If this cannot be done,
then we will refund the purchase price to you.
AU wholesale distributor:
Bluemouth Interactive Pty Ltd, Level 2, 2 Darling Street, South Yarra, Victoria, 3141
Email: [email protected]
©2018 Lucid Sound, Inc. 5939 Darwin Ct., Suite 100, Carlsbad, CA 92008 U.S.A.
Microsoft, Xbox, Xbox “Sphere” Design, Xbox One, and Windows are registered trademarks of the
Microsoft group of companies. All other trademarks are the property of their respective owners.
The shape and design of this product are a trade dress of Lucid Sound, Inc., its subsidiaries and
aliates. All rights reserved. All other product names and images are trademarks or registered
trademarks of their respective owners. Made in China. Product features, appearance and
specications may be subject to change without notice. Please retain this information for future
reference.
EN
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