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TERMS OF WARRANTY – AUSTRALIA
Rinnai Australia Pty. Ltd. ABN 74 005 138 769, 100 Atlantic Drive, Keysborough VIC 3173.
NOTICE TO CONSUMERS UNDER AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any other reasonable foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
The benets provided by this Warranty are in addition to any other rights and remedies of a consumer under
the Australian Consumer Law and any other law which may apply to the Product.
1 DEFINITIONS
The terms listed below shall have the following meanings:
1.1 “Authorised Service Representative” means an independent service contractor authorised by Rinnai or
Rinnai service personnel.
1.2 “Rinnai” means Rinnai Australia Pty. Ltd. ABN 74 005 138 769 and any related company.
1.3 “Certicate(s) of Compliance” means certicate(s) issued by licensed personnel (including plumbers,
refrigeration mechanics, electricians or other relevant tradespeople) to certify that any prescribed works
comply with applicable regulatory requirements.
1.4 “Certicate(s) of Occupancy” means certicate(s) issued by the local government authority (or similar
organisation) which certies that a home can be occupied.
1.5 “Installation Site” means the site at which the Product is originally installed.
1.6 “Normal Business Hours” means 8:30am to 5:00pm Monday to Friday, excluding public holidays.
1.7 “Operating/Installation Instructions” means the user manual or other documentation which provides
detailed instructions on the proper operation and maintenance of the Product.
1.8 “Other Applications” means any Product used for purposes other than Residential and Light Commercial
Applications. Other Applications may include but are not limited to factory, IT/Server room, telephone
exchange, processing area (e.g. bakery, kitchen, warehouse, swimming pool, agricultural facilities such as a
nursery). Any Product which has been installed, for whatever purpose, as a retrot component to an existing
system, will also be classed as being part of an “Other Application” regardless of the purpose of use of the
existing system into which such product has been installed.
1.9 “Purchaser” means the end user of the Product, the person named as owner in the Warranty certicate, the
holder of the Proof of Purchase or the holder of a property transfer document where the Product is included
as part of the chattels.
1.10 “Product” means the equipment purchased by the Purchaser and described in Section 2 of this document.
1.11 “Proof of Purchase” means a Tax Invoice or Receipt in respect of the Product. In the case of new constructions,
a Certicate of Occupancy or a Certicate of Compliance that details the date of installation or commissioning
will suce.
1.12 “Qualied Installer” means the qualied installation contractor who is responsible for performing the
installation work in the manner prescribed by local and statutory regulations, including compliance with any
relevant and to Rinnai specications, including Australian Standards.
1.13 “Residential & Light Commercial Applications” applications where
a) the Product is solely used for the purpose of human comfort; and
b) the ambient temperature of the space the Product is intended to heat or cool is inuenced solely or
primarily by natural exterior weather conditions rather than by man-made or mechanical heat sources.
1.14 Examples of Residential and Light Commercial Applications include, homes, oces, hotels, apartments,
nursing homes, hospitals, health care premises, shopping centres, and retail stores.
WARRANTY
Rinnai 19 Split AC OM
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