Rug Set Up & Care Guide
How to set up your rug
Step 1: Remove packaging and place rolled-up rug on the
floor and roll out flat.
Step 2: We recommend placing a non-slip rug pad
underneath your rug to help keep it in place. This will not
only add extra cushioning but also prolong the lifespan of
your rug and make it easier to vacuum.
Step 3: Flatten out edges by weighing them down with
something heavy on each corner. You can also flip the rug
upside down. Curved edges should lie flat within a few
days after rug is unrolled.
How care for your rug
❖ Vacuum your rug regularly (without a beater bar) in
order to maintain the life and beauty of your rug. This
will also help reduce any potential shedding that may
occur.
❖ Avoid vacuuming fringes/tassels to help prevent fraying
and destroying the edges.
❖ Rotate your rug every few months to distribute wear
evenly and increase its longevity. Rugs placed in high
traffic areas will wear fastest.
❖ Avoid placing your rug in direct sunlight which will
cause the colors in your area rug to fade over time.
What to Expect When Your Rug Arrives
❖ Most rugs will typically arrive rolled, although some
larger rugs are folded immediately prior to
shipping. These rugs may have creases that will
smooth out after a few days. Simply lay out the rug
and pull gently on the edges to help smooth out
any creases.
❖ It is normal for some rugs to have a mild chemical
odor when first opened, which will typically
dissipate within 24 hours. If desired, place the rug
near an open window or fan for the first few hours
to help air it out.
How to clean your rug
❖ Clean small spills immediately by blotting with a clean, dry
(dye-free) cloth. Do not rub, just press firmly on the
affected area to absorb the liquid.
❖ Hard to remove stains should be professionally cleaned.
❖ To keep your rugs looking fresh, they should be brought
to a reputable cleaner at least once a year.
Cleaning by Rug Type
Tufted/Hooked
❖ Remove loose or dry soil by shaking it off and blot wet stains with a
clean cloth or sponge
❖ For stubborn stains, it may be necessary to repeat the cleaning process,
and/or softly brush the area during application.
Important note: Tufted/Hooked Viscose rugs should be vacuumed using a
suction only attachment. Vacuum with the grain (run your hand along the
surface of the rug to determine what direction the fibers run in). You may
also use an electric carpet sweeper. Spills are best cleaned using an acetic
or citric acid rinse instead of water, to lessen the possibility of
discoloration.
Indoor/Outdoor
Synthetic rugs designed for outdoor use may either be cleaned
indoors using the general methods listed above, or they may be
taken outdoors.
❖ Make sure to read the label on the back of your rug to
ensure it is suitable for outdoor use! Not all synthetics are
made for this purpose. Our website also features a
category exclusive to outdoor rugs.
❖ Instructions for indoor/outdoor rugs: mix a small amount of
clear, mild detergent with water. Use this to clean the
entire rug surface and rinse with a garden hose.
❖ Allow both sides of the rug time to fully dry outdoors, in
direct sunlight.
Natural Fiber (Jute, Seagrass, and Wool)
❖ It is common for loose fibers to break down and pool
underneath the rug surface. In addition to regular surface
vacuuming, clean the floor under the rug.
❖ Sprouting is also common. "Sprouting" refers to loose rug fibers
that poke up out of the rug surface. Do not pull these; snip
down to the surface of the rug.
❖ Starting from the outer edge of a spill, blot gently toward the
center using a clean white cloth.
❖ For stubborn stains, it may be necessary to repeat the cleaning
process, and/or softly brush the area during application.
❖ Seek the assistance of a professional rug cleaner for any difficult
to remove stains.
Shag Rugs
❖ When first removed from its packaging, shag rugs may have a
flattened or matted appearance. Simply fluff the surface by
hand in order to remedy this.
❖ Due to the higher pile in comparison to other rug types, a high
amount of shedding is normal and expected. This is especially
true for Wool Shag items.
❖ Prior to vacuuming, turn the rug face down and gently shake it
out to dislodge any dirt that may have gotten trapped deep
within the fibers.
❖ Using a suction only attachment, vacuum in between individual
rows on your rug.
Leather/Cowhide
❖ The best and easiest method to clean
leather or cowhide rugs is to shake it
out. You may also use an electric
carpet sweeper.
❖ Avoid using any chemical solvents on
leather or cowhide. This will cause the
material to break down and stain
further.
❖ Lightly blot any spills using a clean
white cloth.
